...Addressing Challenges of Groups and Teams LDR/531 October 31, 2011 Abstract Challenges and benefits exist in communication, collaboration, and conflict within groups and teams. Organizations need training plans to ensure the success of groups and teams. The following paper will show the challenges of groups and teams within the Phillips organization. Team B has developed a training plan for Phillips. This paper will include a summary of the training plan, the challenges and benefits of communication, collaboration, and conflict, a discussion on how it will work in the organization, and a discussion on any unique challenges the plan could address. Addressing Challenges of Groups and Teams Organizations are relying on teams to complete tasks and projects that managers would normally do individually (Yukl, 2010). Yukl defines a team as a “small task group in which members have a common purpose, interdependent roles, and complementary skills” (2010, p. 333). Different groups and teams make up organizations. The success of these teams directly influences the success of the organization. Groups and teams are not the same thing. A group is two or more individuals, interacting and interdependent, who have come together to achieve objectives (Yukl, 2010). The group interacts to share information and make decisions within his or her area of responsibility. A work team, on the other hand, generates positive synergy through coordinated effort. The individual...
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...Addressing the Challenges of Groups and Teams University of Phoenix LDR/531 WHO8MBA07 Harold Van Alstyne December 16, 2008 Addressing the Challenges of Groups and Teams Turning a group into a team is one of the biggest challenges faced by most of the organization these days. Two or more people together form a group, but it does not form a team. A group becomes team when you treat them as high level. To turn group into a team there needs to be a set measurable goals, define desired outcome and keep everyone focused. Team is defined as “a small number of people with complementary skills who are committed to a common purpose, performance goals, and an approach for which they hold themselves mutually accountable.” (Katzenbach and Smith, 1993). Teams are more structured than groups. All teams are groups but all groups are not teams. Big organizations are usually segregated into different teams. The segregation helps to achieve set goals and targets of the company which directly affects the bottom line. Bottom line is what matters in an organization. It requires lot of effective strategic planning to achieve the set goals and targets which affects the bottom line. It is important to form groups and teams in an organization because it helps in taking better decisions, increased productivity and improves employee morale to perform better. Some of the benefit of having a group is that more ideas are brought in to make sound decision. Members in a group...
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...Addressing Challenges of Groups and Teams LDR/531 University of Phoenix Prof. María Gaudier Diez June 28, 2011 Addressing Challenges of Groups and Teams Groups and teams are composed by peoplethat have the compromise of comply with goals and objectives of the organization in which they work. The communications industry is one that have constantly changes do to the technological advances and he or she are supposed to work forward these constant changes. Is a challenge to persuade the groups and teams to become effective and efficient while these changes affects his or her development and performance, and keep his or her interested in all kind of challenge that they have to face time to time.Dessert Communications needs to improve their services because profits have declined. We as managers of the staff have the commitment of work together with employees for a common goal, improve services like offer phone insurance, additional minutes plans, roadside service, and improve telecommunications. We also have to evaluate our employees in customer’s satisfaction ratings, and evaluate the percentage of sales during a service call. Which methods will be used to present the operational change? Suggest a method for an operational change consists of many factors that will result effective or ineffective. This will depend of what kind of method managers decide will be more effective and influential, and how these managers constantly needs to improve the manner in...
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...Running head: ADDRESSING THE CHALLENGES OF GROUPS AND TEAMS Addressing the Challenges of Groups and Teams University of Phoenix LDR/531 May 23, 2011 David Svorinic Addressing the Challenges of Groups and Teams To develop an effective training plan, it is important to take into consideration the many challenges that will arise when groups or teams of people who have never worked together before must collaborate on a project. While the primary goal is to work together effectively to fulfill the company’s needs, consideration must still be given to the individual personalities of the group. The training plan that was developed by Team D focuses on the structure and accountability of the group, effective communication, group collaboration, and conflict management. WorldCom A training plan would have helped leader, managers, and supervisors of WorldCom, better understand effective communication. The WorldCom failure was in part because of the lack of communication from company leaders. By having a training plan in place for all levels of employees, there would have been a higher standard of professional behavior and guidelines to follow. This may have prevented the accounting fraud and unethical business practices that caused the company to crumble. By employees just following the lead of what has been done around them, there is nobody to be held accountable for rules being disregarded. Per Robbins and Judge, “All groups have established norms...
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...Addressing Challenges of Groups and Teams Communication has been the cornerstone for interrelationship between human beings, and since humans have learned to communicate, they have shared information and ideas to create things faster and more accurate than done by separate individuals. History has taught us that working together as groups or teams not only the load is lighter, but we can accomplish greater things and in a more efficient way. This paper will propose a strategy plan in order to ease the allocation of resources while on capitalizing on added services to generate profit needed at Dessert Communications inc. Before presenting any change is important that management develops clear objectives and goals according to the corporation and to develop job descriptions and roles for the new duties to be assigned to each employee. Also, is necessary that management make an evaluation of the necessary skills, experience, and talent to perform the new assigned duties. As managers is important to use adequate methods to communicate changes to employees. The first thing is to present clearly the resources change suggested by the corporation and the genuine reasons for the change. Speak to employees with the truth help us to have an open communication path with them while earning their trust. A suggestion would be to perform a meeting like a team building to present the company’s goals and ask to employees for their ideas and strategies to achieve the new objectives and...
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...Addressing Challenges of Groups and Teams Lacy Williams LDR/531 University of Phoenix Lois Mason April 15, 2012 Addressing Challenges of Groups and Teams Desert Communications Incorporated is a major wireless telecommunications organization experiencing a decline in net profit. This decrease is attributed to a change in the communications industry and a decline in the demand of communication products. Desert is beginning a strategic movement to reallocate its resources to capitalize on the added communication services in the industry. A team has been assigned to integrate strategies that will help generate the profit needed in regard to its call center. Contained in this paper is the strategic plan created by the team to aid in team and management collaboration, training programs, and tactics in identifying and minimizing conflict within teams. Presenting the Operational Change Before the team creates a strategic plan, management should not inform employees of the change because this may create problems among the employees. They may think jobs are at risk or the company is closing. After the plan is created, management should provide employees with details of the plan that affect them. These details will include the organization’s mission, how it intends to fulfill that mission, and the plan to train employees and provide them with the tools needed to perform effectively their tasks during and after the operational change. Training of Multiple Audiences ...
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...Addressing Challenges of Groups and Teams During recent times the organization experienced drastic changes in the communication industry. These changes had a detrimental effect on the company’s customer base and the net profit our company, Desert Communications. The current situation requires us to re-think our service delivery model, increase efficiencies from our support departments and transition the traditional customer service departments to value-added units that support the sales and marketing operations efforts. During the following months the orgaization will implement operational changes in the customer-service call center with the objective of developing a more dynamic customer response and leverage customer contact to expand our service offering channels. These operational changes need to be addressed to the employees in the call center in ways that maximize the employee acceptance, collaboration, long-term objectives and understanding of common goals. The following outlines the presentation and delivery plan of the upcoming transformational operational plan. Presentation Methods There is a difference between a group and a team. A team can be characterized as a coordinated effort between a set of people. These efforts result in a better performance than an individual’s work. “A group is two or more participants that primarily share objectives” (Robbins & Judge, 2011). Suggest a method for an operational change consists of many factors that will either be...
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...Addressing Challenges of Groups and Teams Paper Training can provide unique opportunities for organizations to prevent fraud and improve ethical practices among employees. Training can help to educate, raise awareness, and increase short and long-term company profits. WorldCom was a classic example of failed corporate governance, accounting abuses, and plain greed that could have been prevented through appropriate management and employee training. This paper will provide an example of a training plan that could have helped prevent the demise of WorldCom. Developing a Training Plan To increase the effectiveness of employees toward the achievement of business goals, it is essential to put a training plan in place that will enhance communication, group collaboration, and conflict management. A well designed training plan would display the same basic training module but with more organizational specificity on the topic to be addressed. The training plan is therefore designed to maintain the following fundamental principles. a) Training Goal: The desire to achieve results in effective communication, collaboration, and conflict management from employees to include an understanding of the expectation of ethical behavior. A training manager shall be responsible for designing a curriculum that would address the challenges and benefits of these components within a reasonable time frame. b) Learning Objective: At the end of the training the expectation will be, employees...
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...Addressing Challenges of Groups and Teams Toni McCauley Annette Davis Chantel Martin University of Phoenix LDR/531 Addressing Challenges of Groups and Teams Leading groups and teams can be a challenge with itself. It takes a fair degree of influence, planning, and motivation to keep the group working together on a common goal. When the group is given a task it is important to have clear objectives and a solid plan of how those objectives will be obtained. In this paper Team B will set up a plan to implement the operational changes set forth by Desert Communications. Presenting and training for the change Due to the Desert’s declining communications market they have decided to add additional services to boost their profits. Some of the new services will include phone insurance, additional minutes, and road side service. There will be a meeting to present the proposed changes to the team. Management wants to make sure the team understands the objectives and is fully committed to the project. Group performance will be higher when its members are highly motivated to attain shared objectives (Yukl, 2010, p. 338). Because there are employees that perform various jobs the leader must make sure...
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...| Hello team, after our previous meetings via video conferencing and discussing the long distance we as a group face, I am proposing that we all get together for a meet and greet in our Puerto Rico office at the luxurious Ritz Carlton Ballroom Hotel on November 30 2012. You are encouraged to bring your spouse’s along so that we can all meet and get acquainted with each other. The travel department will send you an email tomorrow to book your flights and give you the itinerary. Please respond to the email immediately with the number of people that will attend. We will have an international food caterer to serve us and will also have entertainment along with games and door prizes. We will also discuss the role that we each play as a team member and what the future holds for our team. Our goal is to make sure we address any issues that need to be addressed as well as connect this team together as a virtual team. As you know virtual teams require a lot more interaction and communication. This will give everyone the chance to meet face to face and becoming familiar with each other and this will be a fun time to come to a different city. Puerto Rico this time of the year is beautiful with temperatures in the 80’s. The efforts we make towards are team gathering I believe this will allow us to have an edge on teaching other teams that will be virtual teams and those teams that are forming in the future how virtual teams can work. On our agenda will be addressing the items that...
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...Open Access Managing Multicultural Construction Teams in today’s Complex Global Environment Edward Ochieng* Faculty of Technology and Environment, Liverpool John Moores University, Liverpool, L3 3AF, UK The rapid globalisation of the world’s economy has had significant impact on the way construction project managers work, bringing them frequently with clients, suppliers and peer that they never work before. In an era of globalisation, projects in the construction industry face unique challenges in coordinating among clients, financiers, developers, designers and contractors from different countries. In addition, construction project teams need to cope with the complexities of both local institutions and physical environments. Bartlett and Gosha [1] discussed the challenges facing organisations, which are intending to work effectively across borders. They identified the major challenges as being able to develop practices, which balance global competitiveness, multinational flexibility and the building of a worldwide learning capability. They maintained that achieving this balance will require organisations to develop the cultural sensitivity and ability to manage and leverage learning to build future capabilities. While offering opportunities, globalisation also poses significant challenges for construction project managers especially when different cultures are involved as a team. Multicultural construction project teams have their culture as a set of shared values and beliefs...
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...The Customer Services Team handles all inbound calls for the business (1000+ per day) and operates from 08:00 to 20:00 Monday to Saturday. There are fifteen team members two of which are Team Leaders. The Team is further divided into different sub-groups that deal with different business sectors such as Pharma, Telecommunications, e-commerce. The main focus of the team is dealing with customer queries via inbound calls and managing corporate accounts in terms of providing daily reports and updates. The Team Assessment and the group discussions would seem to indicate that this is a group of individuals that are operating in a very structured environment and while they are referred to as a team they do not actually operate as a team. Each member of the team has specifically assigned tasks which they focus on but these do not combine at a higher level. The team are therefore very task orientated and operate independently of each other. Communication within the team is also a fundamental issue but this may be driven by the task nature of the group which does not require a high level of communication to complete. In assessing the results from the Team Assessment there are a number of areas that are presenting challenges for the team. The results of the assessment indicate that the core challenges for the team centre on interpersonal communication, respect, collaboration and styles. This is not atypical given that call centres can be a loud, fast paced and highly pressurised...
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...BPA 302 Entire Course (UOP) For more course tutorials visit www.tutorialrank.com BPA 302 Week 1 DQs BPA 302 Week 2 DQs BPA 302 Week 3 DQs BPA 302 Week 4 DQs BPA 302 Week 5 DQ 1 BPA 302 Week 2 Individual Assignment: Perspectives and Choices Interview or Research Paper BPA 302 Week 2 Learning Team Assignment: Policy-Making Process Paper BPA 302 Week 3 Individual Assignment: Managing Challenges in Public Policy Formulation Simulation Summary BPA 302 Week 3 Individual Assignment: Stakeholders Paper BPA 302 Week 3 Learning Team Assignment: Needs and Wants of Stakeholders Paper BPA 302 Week 4 Individual Assignment: Public Policy Flowchart or Outline BPA 302 Week 4 Learning Team Assignment: Citizen Expectations Paper BPA 302 Week 5 Individual Assignment: Constraints Paper BPA 302 Week 5 Individual Assignment: Final Exam BPA 302 Week 5 Learning Team Assignment: Sources of Public Information Paper BPA 302 Week 5 Learning Team Assignment: Sources of Public Information Presentation ____________________________________________________ BPA 302 Week 2 Individual Assignment: Perspectives and Choices Interview or Research Paper (UOP) For more course tutorials visit www.tutorialrank.com Choose one of the following assignment options: ~Option 1 -Resources: Internet, University Library, elected officials -Interview a current or former elected official concerning the processes they have used in making public policy decisions. The official can be from any level of...
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...Addressing Challenges of Groups and Teams Jennifer Crawford, Howard Harriston LDR/531 January 10, 2013 Dr. Patricia Anderson Abstract Table of Content Introduction …………………………………………………………………........................…. .4 Methods for the Operational Change............................……………………………………..4 & 5 Developing Training…….................................................................………………………….....? Team Collaboration..…………………………………………………….........................……... ? Minimizing Conflict……………………………………………………………………………..? Collaboration Among Employees and Management…………..……….……………………….? Using Teams/Groups to Facilitate…………..…………………………………………….…….? Conclusion………………………………………………………………………………………? References……………………………………………………….........................……………... ? Addressing Challenges of Groups and Teams Desert Communications is going over an operation change within the company. The company will be changing some things they normal do. The company will be going over different methods on how to obtain a smooth change. Along with changes training employees on these new changes will be needed. Working together as a team is needed to obtain the goal; team collaboration is a good way to achieve this goal. Of course with changes you have to expect some conflicts, not everything will go completely right when changes are involved. Getting ideas from employees and manager is a good way to create some Collaboration among Employees and Management. Using Teams and...
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...is to create a plan for positive influence. In this plan it should include the challenges of communication, elements of effective collaboration, conflict management, and a plan for how to mediate the differences in attitudes, emotions, personalities and values within an organization team or group. It will also address how this plan will influence behaviors. Team Task Soul Optics Entertainment is a local music artist booking and management company. It employs around 100 employees, with more than half of the employees being part time contractors, and at least 85% of the employees work remotely. This is a small moderate size group of workers who at times work in small groups or teams. The company CEO has expressed that there needs to be a tighter and a more efficient way of booking and managing artist. There is also an option for Soul Optics to expand its client base in the US and surrounding countries within the next year. This would mean an increase in employee hiring as well. The task is to streamline the existing applications of business practices, and to expand, and enhance more diversity within the company to match the needs and differences of the new and existing clients. Effective Collaboration To address these new needs, company directors were each given a small cross-functional team to lead in creating a newly devised active global business plan (AGPB). Each team included members from different departments including contractors. They were also...
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