...From: System Administrator To: Manager Per your request for a logical system to put into place for your support issues, Listed below are my Recommendations’. Manager Escalation Process for Service Desk Tickets and Incidents Manager Escalation Process Definition This process provides supervisors and managers (or VP/Dean-designated point person) the means for requesting urgent responses (beyond the planned SLA) to specific, previously-submitted Service Desk tickets. 1. Supervisor/manager (or VP/Dean-designated point person) submits a ticket in the Service Desk ticketing system. 2. This is outside of the automated SLA-defined escalation process (in planning stage). Assumptions 1. The user and the user's supervisor/manager have reviewed and understand the planned SLA-defined response times before initiating an escalation request. 2. The user and the user's supervisor/manager will not abuse the escalation process by inflating routine requests or inappropriately classifying them as urgent. Process flow with built-in (SLA-driven) escalation 1. User submits a Service Desk ticket via email, web, chat or voicemail. A ticket is assigned to a team or agent for response/resolution. 2. The Service Desk system automatically escalates the ticket if it is not responded to within two days. 3. Notices of escalations are sent to the respective ITS manager for follow-up. Process flow with supervisor/manager initiated escalation Process begins as outlined above (Steps 1...
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...Career Choice: Network and Computer Systems Administrator Business and Writing for the IT Professional July 26, 2009 Abstract A network and systems administrator is responsible for network security, installing new applications, implementing software updates, monitoring the integrity of the system, developing management programs, and performing routine backups. As has been noted throughout my research, there has been a decline in technology majors throughout the past couple of years, thus affecting the job market. The survey that was conducted on high school seniors, as well as research done by some universities, has proven that lack of information and interest affects this type of career choice. By properly informing potential technology students and offering them resources, we can better equip our future system and network administrators to perform to their potential. Topic Proposal Author Background An interest in computers came to my attention shortly after graduating from high school. I first involved myself in working with cameras and fixing them for several customers. The satisfying knowledge that I gained came from realizing that I could take apart, fix a piece of technology and do it well. Computers as a hobby came only after my brother gave me one to fix and keep for my use. Although I was daunted at first, I took apart and drew diagrams, to remember where the components where located. I had no previous experience from computers that I had learned...
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...hard economy nursing homes have to make cuts, and unfortunately they are cutting all in the wrong places. Many times office jobs in the nursing home are the last to be cut and the nurse aides are the first to be cut, and the reason being is because many states do not have laws stating the aide to resident ratio. Today, a local nursing home has just got a new hope in recovering the problem of the loss of success that their nursing home has encountered. They have begun to cut nurse aides and have begun to run the halls short-handed, unfortunately their complaints have went up and their residents have become very unhappy. The nursing home has now decided to fire the current administrator and hire a new administrator in hope for new ideas and better success for their nursing home. Although the new administrator has many difficult problems to solve she has a lot of faith in recovering the problem the nursing home is now encountering. The new administrated began looking through past experiences working in a nursing home as a nurse aide. She remember the hard work that was endure every day, and how every resident depended on those few nurse aides that work on each hall. To be a nurse aide you have to have the heart and love for each every resident, and this administrated motto was “treat every resident as you...
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...objective was to ensure that the Customers don’t have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most. • The internet was being voted as a medium people couldn’t do without. PC and net penetration was increasing not only in urban areas, but also in rural India. Also, people were getting used to booking tickets for travel using IRCTC and private airline websites. So, why not buses? • Online system provides real time quotations, real time bus booking services for round trips, multiple payment channels, cost comparison, last minute booking, an in-house call center and even home delivery of tickets. ➢ Admin Back-End System(home page of administrator) : ➢ Able to view & edit customer details ➢ 3 types of admins, user level permissions ➢ Bus details display. ➢ Assigning drivers to buses and...
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...Zenmap Specs * Supported Operating systems: Windows, Mac, Linux, BSD * Cost: Free * Requirements: Nmap Who’s it for? Zenmap is for any network or security administrator who needs to keep a constant check on their network topology. With it’s next-to-zero learning curve, just about any network administrator can have all of the information they need quickly. Zenmap will work for any size company or even a single-user consultancy, where a quick scan of a network topology can make the difference between spotting a security issue and finding a resolution or, well…not. What problem does it solve? There are two very key issues Zenmap solves. One is making the more-challenging Nmap scanner useable for the average administrator. Nmap is a console-only tool and the majority of administrators do not want to spend their day at the console (with a nod to the old-school Linux and UNIX admins who would much rather spend their day at the command line than in a GUI tool). Zenmap also gives the administrator a topology mapping tool where they can actually see an interactive, animated visualization of the hosts on your network. Key features * Free * Easy-to-use GUI * Quickly saves scans * Uses traceroute and ping * Saves profiles for frequent run tests * Topology mapping * Compares scan results of different scans * Runs multiple scans and views them as one big scan * Plenty of default scan profiles to choose from * Searches scan results...
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...authorization. One main unit of those units is the help desk unit that is responsible in brief for employees' requests to set services, solve problems or incidents. There are more than one way that is used by the help desk unit to interact with employees to help them with their IT needs i.e. call center, emails and the IT services system. This paper contains a comparison and evaluation of the two systems that have been used by QOC IT department to receive users' requests (HP open view, BMC9.1 & BMC10.1) in term of PIECES framework. The evaluation of the system is based on system administrator's point of view and end users' (QOC employees) point of view. An evaluation of the current system (BMC10.1) has been conducted based on employees & administrator surveys & interviews and after the analyzing of those surveys problems with performance and input has been highlighted. A suggested solution that might be taken to improve the effectiveness and the efficiency of the system has been given. System used by the help desk unit HP open view 4.5 There are two different systems that used by IT...
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...Getting Started A Manager’s Guide to Implementing Capacity Management You have just been tasked by senior management to develop capacity management capabilities for your organization. You are very familiar with managing day-to-day IT infrastructure activities, however when it comes to Capacity Management, you are one of the many uninformed professionals. Although Capacity Management has been in existence in one form or another for over 40 years, only a minority of shops have chosen to implement it. With constantly lowering prices, many IT shops have chosen to throw hardware at performance and capacity problems rather than spend the time to manage what they have. In the past, that approach has worked, however times and management challenges have changed and costs increased; demanding a different approach. Capacity Management is one solution. This guide is designed to help those managers who are now looking to assemble a Capacity Management organization and put in place the processes and best practices to make it successful. About the Author Ron Potter is the Best Practices manager for TeamQuest Corporation. Ron’s background includes more than 20 years in the IT industry, spearheading a successful ITIL implementation with a Fortune 500 insurance company, and discussing ITIL topics as a presenter at several conferences and trade shows. 2 of 11 Getting Started: Implementing Capacity Management White Paper What is Capacity Management? Capacity Management definitions...
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...Petrochemicals and their byproducts, such as dioxin, are known to cause an array of serious health problems, including cancers and endocrine disruption. Of the more than 75,000 chemicals registered with the Environmental Protection Agency, only a fraction have gone through complete testing to find out whether they might cause problems for human health. Many that are produced in enormous quantities have never been tested at all. Usually, it takes dramatic episodes of workplace injuries or wildlife poisonings, combined with rigorous scientific proof of harm and public outcry, before the government will act to restrict or ban any chemical. And that is no accident. The current regulatory system allows synthetic chemicals into our lives unless proven beyond doubt to be dangerous. Terms Dioxins are not intentionally manufactured. They are unintentionally formed as byproducts of chemical processes involving chlorine, such as the manufacture of pesticides and the bleaching of paper. The manufacture and incineration of plastics such as polyvinyl chloride (PVC, commonly used in consumer product packaging and medical devices) is another major source of dioxin. Two of the most serious health effects of dioxin exposure are cancer and endocrine disruption. The endocrine system is a complex network of glands and hormones that regulate many of the body's functions including growth, development, and maturation, and the way various organs operate. The endocrine glands –- including the pituitary...
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...Your company is currently planning to automate many different system administration tasks. Your manager has asked you to research a system administration task and implement it using VBScript. In addition, your manager would like to see both a proposal that describes the system administration task and a complete VBScript solution with sample output runs. During the first 6 weeks of this course, you will be introduced to a variety of topics in VBScript. These topics include the following. VBScript Introduction: Variables, Constants, and Data Types VBScript Output Methods, VBScript Input Methods VBScript Decision-Making Statements VBScript Loop Structures and Arrays VBScript Procedures and Functions VBScript File Input/Output Methods The Course Project is worth 170 points and is comprised of the following deliverables. Week 3: Outline (30 points) Week 6: Complete proposal (140 points) The following is a list of guidelines for your Course Project, due in Week 6. The complete proposal should include the following. Introduction Description of program (script) Source Code with detailed comments Source Code should contain a minimum 5 out of 6 topics learned during this session. Explain the output along with screenshots of the output Conclusion All DeVry University policies are in effect, including the plagiarism policy. Use each week’s lecture, reading assignments, labs, and discussions...
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...Internet Technology, Marketing, and Security It is a new world—a world where everyone has the ability to influence opinion; a world where everyone has the ability to influence purchase; a world where distances are down to zero; a world where voice has speed greater than light; a world that pushes away any attempt to regulate it, except through the mechanisms of self-regulation; the world that is today, is a world shaped by social media and the free-flow of conversations that the phenomenon enables and endorses (Lalwani, 2012). In just a few short years, social media has grown into a global phenomenon, with hundreds of millions of users all over the world. With so many people logging into check their accounts every day, it’s little wonder that businesses have begun to look at social media for their own marketing efforts. With the advent of social media giants like YouTube (2005), Facebook (2005), and Twitter (2007), millions of people all over the world have gained the ability to connect like never before, and more importantly, create and share content of their own without much effort and in a timely manner. Massive participation in these social networks is reflected in the countless number of videos, comments, news, and status updates that are constantly posted and discussed in social sites such as Facebook, Digg, and Twitter. The effect of this proliferation is evident from the numbers that these websites boast of as well as the global demographics that engage these...
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...System Administrator | ← Job Descriptions Main Page | ESSENTIAL FUNCTIONS: The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle. This individual is accountable for the following systems: Linux and Windows systems that support GIS infrastructure; Linux, Windows and Application systems that support Asset Management; Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development...
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...Public Administrators, as citizens, play an integral role in a democratic political community. In order to maintain a democracy, things must be done in a manner that is by the people, for the people. Public Administrators must have a genuine concern for the citizens whom they serve. Society depends on the proper functioning of and administrative oversight for almost everything in their daily lives and must rely upon others to care enough to represent them fully. For instance, society depends on the FDA makes sure our food is safe; the EPA keeps our environment safe; public services; our roads, utilities, mail, etc. are all under some form of government. Another significant aspect of public administration for society is having proper representation with safeguards and protection against corruption, and blatant abuses of power. Representation should be inclusive of the members of the community that...
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...will find a decent job doing what you studied so that you can provide for a family. The career I chose for is Network System Administration, I chose this career because of my love for computers ever since I was a little kid and what better way to have a better life and future that getting prepared on the field that you love. I am also interested in this career because of the pay rate and the flexibility on the schedule. In 2012 Network and Computer Systems Administrators were averaging $72.560 dollars a year and $34.55 an hour said the Bureau of Labor Statistics, (2014). I really like this career because on the present day computer networks are some of the strongest links on every company and the computer system administrators are responsible for the day to day operation of these networks. “In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve user’s problems”. The requirements of this career when it comes to education and previous work experience are very simple due to the requirement for school is the bachelor’s degree and about the work experience certifications are a way to show a level of competence and they are a...
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...Essay for My Chosen Career Essay for My Chosen Career Throughout this paper I would like to discuss the required steps to achieving my chosen career as a Network Administrator. The decisions I make during my time in school will have a great impact in my success. Training: Enrolled in ITT-Tech I have made the decision to further my education and pursue a path to a new career. Having this opportunity has opened a door that has been closed to me for a long time. Taking on this responsibility I must complete all assignments on time and get good grades in my academics. After being approved to enroll in college next came the burden of financing my education as well as maintaining my personal finances. First I spoke with a loan officer to get approved for any Loans and/or Grants that I may qualify for. Then for my personal finances I’ve found ways to cut down on my spending, save as much as I can, and live within a budget. Last but not least is to find time for my classes and schedule time for homework and assignments. Keeping a planner makes it easier to keep track of my daily activities and schedule my appointments around my class schedule. Another way I can have extra time is to keep my vehicle in good running condition and keeping it current and up to date. To me the only way to earn a higher level of income is to obtain a higher level of education and continued education. If you are thinking that you would like to further your career and increase...
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...two departments to consider would be the human resource management and Information Technology departments. All the teams of professionals within these departments would have to be part and parcel of the entire system design and development process. The other departments to consider would be those of finance and operations management as they too are a fundamental part of the organization’s decision making framework. Coding As the new human resource management system is designed for Riordan Manufacturing, it is imperative to consider all its essential features and functions so as to ensure a flawless module is developed. These features and functions are tied firmly to computer programs for end users as well as those for system administrators. Databases for keeping and maintaining all the information within the system are also of prime importance during the implementation stage. It is therefore imperative that the group of professionals from the Information Technology department, more so the system developers bear in mind the usability of the system so as to ensure they generate the correct types of computer software for application within the system. The standards and procedures to use during the development of system software on which the new automated human resource management structure would be based depend entirely on the keen...
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