Mission
“To provide business and residential customers a repair and maintenance service that is professional and reliable.”

Vision
“To become the preferred handy-man service providers in the twin cities within the next 3 years”

The Need/Description/Value proposition
Due to the changes in our social structure and economic-need fulfillment taking precedence, people are trying to juggle maintaining a balance between home and excruciatingly demanding careers. With these dynamics, home-repair tends to be neglected more often than it used to be because of the sheer amount of time and attention it requires. The need now is for timely services that are provided as requested and executed perfectly, reducing the physiological costs of the customer. Customer security is another issue that requires attention in these tumultuous times and a focus needs to be paid on getting the job done right the first time considering the demanding nature of lives today.
“The Fix-Its” set out to do just that. Our customers will not have to loom around, catering to the demands of “Mr.Handy-Man” and can instead focus on other important issues that require their attention. Work will be efficiently broken down to maximize time utility and will be executed by highly skilled and professional individuals. Security-needs fulfillment will be insured by providing bio-data on the assigned handyman along with a sealed envelope that will be handed over by the professional upon arrival which will contain the original National Identity Card of the service-provider.
The service will be monthly subscription based so that our customers do not have to go through the pain of changing handy-men. Customer-centricity will be at the very core of our business and service quality will be assured by taking immediate feedback and corrective action. Trusted, reliable, professionals separate our home repair contractors from your everyday handyman-for- hire.

Exit Strategy
In the undesirable situation that our business fails to take off and break even cannot be reached in the first 2 years, our back-up plan will be implemented. Our business model will shift from a handy-man service provider to partnering with construction companies and providing various installation services (sanitary, lighting etc). We believe this is the least risky approach which also keeps our core philosophy alive. The only change made will be of customer bases, not all businesses will be focused on and the residential segment will be removed from the target market all together. Per-month subscription will change to contractual basis with the construction companies and will vary in length and scope.
HR Policy
Hiring:
Employee induction will begin with a pool being generated through WOM which will be made to display their expertise. We're looking for skilled handymen with at least 3 years of paid experience. They would have to be a people person and possess skills across a broad spectrum of home maintenance and repair categories. They would be individuals looking to grow in this field and also develop personally. Initially we are going to start with 8 employees and then grow that base as our customers increase.

Compensation:

These “Service Technicians” are going to be in control of what they earn. A base salary will be given (20K) and a competitive compensation plan will be in place. So the employee will decide what they are going to earn through performance (based on customer feedback and number of quality jobs completed). Additional bonuses will also be given on occasions like Eid. We will provide our employees with a company van, 3 bikes and a driver and cover all associated expenses—this includes gas and vehicle maintenance. They will, however, have to supply their own basic tools. We will take care of the rest.