Free Essay

Ahp Site Selection Study

In:

Submitted By Fedoratheexplora
Words 3056
Pages 13
Project Selection: A MCDM approach

Site Selection for Hydro Power Plant using
Analytical Hierarchy Process (AHP)

Outline:
NHPC Limited (Formerly known as National Hydroelectric Power Corporation Ltd.), A Govt. of India Enterprise was established with the objective to plan, promote and organize an integrated and efficient development of hydroelectric power in all aspects. Since its inception in 1975, NHPC has grown to become one of the largest organizations in the field of hydropower development in the country. With its present capabilities, NHPC can undertake all activities from concept to commissioning of Hydroelectric Projects. The Case describes an AHP based approach to evaluate the sites among those identified to potentially set up hydroelectric power plants beyond the XI Plan.

Introduction
NHPC Limited (Formerly known as National Hydroelectric Power Corporation Ltd.), A Govt. of India Enterprise, was incorporated in the year 1975 with an authorized capital of Rs. 2000 million and with an objective to plan, promote and organize an integrated and efficient development of hydroelectric power in all aspects. Later on NHPC expanded its objects to include development of power in all its aspects through conventional and non-conventional sources in India and abroad.
At present, NHPC is a Mini Ratna Category-I Enterprise of the Govt. of India with an authorized share capital of Rs. 1,50,000 Million. With an investment base of over Rs.3,17,000 Million Approx. , NHPC is among the TOP TEN companies in the country in terms of investment.
Initially, on incorporation, NHPC took over the execution of Salal Stage-I, Bairasiul and Loktak Hydro-electric Projects from Central Hydroelectric Project Construction and Control Board. Since then, it has executed 13 projects with an installed capacity of 5175 MW on ownership basis including projects taken up in joint venture. NHPC has also executed 5 projects with an installed capacity of 89.35 MW on turnkey basis. Two of these projects have been commissioned in neighboring countries i.e. Nepal and Bhutan.
SALES Vs PROFIT
Presently NHPC is engaged in the construction of 11 projects aggregating to a total installed capacity of 4622 MW. NHPC has added 1970 MW during the 10th Plan period and planned to add 5322 MW during 11th Plan period. 8 projects of 7731 MW are awaiting clearances/Govt. approval for their implementation. Detailed Projects report is being prepared for 8 projects of 6505 MW.
Since its inception in 1975, NHPC has grown to become one of the largest organisation in the field of hydro power development in the country. With its present capabilities, NHPC can undertake all activities from concept to commissioning of Hydroelectric Projects.
Hydro Electric Power Summary
Hydroelectricity is electricity generated by hydropower, i.e., the production of power through use of the gravitational force of falling or flowing water. It is the most widely used form of renewable energy. Once a hydroelectric complex is constructed, the project produces no direct waste, and has a considerably lower output level of the greenhouse gas carbon dioxide (CO2) than fossil fuel powered energy plants. Worldwide, an installed capacity of 777 GWe supplied 2998 TWh of hydroelectricity in 2006.[1] This was approximately 20% of the world's electricity, and accounted for about 88% of electricity from renewable sources.[2]
The electricity sector in India is predominantly controlled by Government of India's public sector undertakings (PSUs). Major PSUs involved in the generation of electricity include National Thermal Power Corporation (NTPC), National Hydroelectric Power Corporation (NHPC) and Nuclear Power Corporation of India (NPCI). India was one of the pioneering states in establishing hydro-electric power plants. The installed capacity as of 2008 was approximately 36647.76. The public sector has a predominant share of 97% in this sector.
However the government must speed up the process of clearing new hydroelectric power projects and should rope in the private enterprise for the purpose of establishing small hydro schemes. This will require the government to take suitable policy initiatives. The advantages that hydroelectric power offer over thermal power plants are immense – 1. Hydropower is a renewable source of energy as it is generating by a combination of the unending rain cycle and the abrupt topography of the earth. 2. It is non-polluting and hence environment friendly. 3. Though hydroelectric power projects take a long time to be built, they have a very long life. The first hydro-project completed in 1897 is still in operation. 4. Cost of generation, operation and maintenance is lower than the other sources of energy. 5. Ability to start and stop quickly and instantaneous load acceptance/rejection makes it suitable to meet peak demand and for enhancing system reliability and stability. 6. Hydroelectric power plants offer higher efficiency (over 90 per cent) as compared to thermal power (35 per cent) and gas (50 per cent). 7. Cost of generation is free from inflationary effects after the initial installation. 8. Storage based hydro schemes often provide additional benefits of irrigation, flood control, drinking water supply, navigation, recreation, tourism, etc. 9. Hydropower projects, being located in remote regions, lead to development of interior backward areas in terms of infrastructure facilities like educational institutions, health centres, roads, telecommunication, etc.
Though concerns remains over the drawbacks of hydroelectric power plants – dislocation of population residing in the reservoir area, damage to aquatic life (partly controllable by measures like building fish ladders for the aquatic species moving upstream and using turbines and power plants of appropriate design so that fishes pass through it with least damage as they swim downstream), emission of greenhouse gases due to anaerobic decay of the plant material in the flooded area and a possibility of dam failure or a terrorist attack on it – the advantages of hydropower far outweigh the disadvantages.
Hence Indian government must make all efforts to increase the installed hydroelectric power capacity in the country despite the high initial cost incurred in building them in order to achieve its targets on power supply.

Power station | State | Operator | Units | Total capacity (MW) | Srisailam | Andhra Pradesh | APGenco | | 1670 | Nagarjunasagar | Andhra Pradesh | APGenco | 1 X 110, 7 X 100.8, 5 X 30 | 965 | SardarSarovar | Gujarat | SSNNL | 6X200, 5X140 | 1450 | Baspa-II | Himachal Pradesh | JHPL | 3 X 100 | 300 | NathpaJhakri | Himachal Pradesh | SJVNL | 6 X 250 | 1500 | Bhakra | Himachal Pradesh | BBMB | 5 X 108, 5 X 157 | 1325 | Dehar | Himachal Pradesh | BBMB | 6 X 165 | 990 | BairaSuil | Himachal Pradesh | NHPC | 3 X 60 | 180 | Chamera-I | Himachal Pradesh | NHPC | 3 X 180 | 540 | Chamera-II | Himachal Pradesh | NHPC | 3 X 100 | 300 | Pong | Himachal Pradesh | BBMB | 6 x 66 | 396 | Uri - I | Jammu & Kashmir | NHPC | 4 X 120 | 480 | Dulhasti | Jammu & Kashmir | NHPC | 3 X 130 | 390 | Salal | J& K | NHPC | 6 X 115 | 690 | Sharavathi | Karnataka | KPCL | | 1469 | Kalinadi | Karnataka | KPCL | | 1225 | Idukki | Kerala | KSEB | 6 X 130 | 780 | Omkareshwar | Madhya Pradesh | NHPC | 8 X 65 | 520 | IndiraSagar | Maharashtra | NHPC | 8 X 125 | 1000 | Loktak | Manipur | NHPC | 3 X 35 | 105 | Koyna | Maharashtra | MahaGenco | | 1960 | Rangit | Sikkim | NHPC | 3 X 20 | 60 | Teesta - V | Sikkim | NHPC | 3 X 170 | 510 | Tanakpur | Uttarakhand | NHPC | 3 X 40 | 120 | Dhauliganga-I | Uttarakhand | NHPC | 4 X 70 | 280 |

Requirements
According to the Government of India estimates, the power requirement in the country will increase to 200,000 MW by 2012 and to 400,000 MW by 2020. Hence India needs to exploit all its available natural resources to the fullest in order to bridge the widening demand-supply gap in the power sector.
Hydroelectricity thus assumes greater importance than before as India still has a huge untapped hydroelectric power generation potential. According to the Central Electricity Authority, which generates important statistics on the power generation and usage in the country, the viable hydro potential in India is 84,000 MW at 60 per cent load factor which is equivalent to 1,48,700 MW installed capacity.
In addition to this, 6872 MW from 1512 small hydro schemes can also be economically exploited. Further, the government agencies have identified 56 sites from pumped storage schemes with an aggregate installed capacity of 94,000 MW.
But despite India being one of the pioneering states in hydroelectric power in Asia, with Darjeeling power plant established in 1898 and Shimsa (Shivanasamudra) power plant established in 1902, the total installed capacity of hydroelectric power plants in the country was only 36647.76 MW in 2008.
Currently, the hydroelectric power plants generate only 21 per cent of the electricity consumed in the country with 76 per cent of the total electricity being generated by thermal power plants which are highly polluting and depend on non-renewable fossil fuels.
According to S K Garg, Chairman & Managing Director of NHPC Ltd which is India’s largest hydroelectric power company and which has been conferred Mini Ratna status by the government of India, a total of 12 projects with a total installed capacity of 5322 MW will be established by the company during the Eleventh Plan (2007-2012).

Sites evaluated 1. Bursar,J& K
2. KarmoliLumtiTulli ,Uttarakhand 3. GarbaTawaghat, Uttarakhand 4. ChungarChal, Uttarakhand 5. Lachen,Sikkim

Parameters for Assignments of Weights
The following parameters were identified to determine the suitability of the Power Plant at a particular location
Site Requirements
Each site has been further evaluated based upon the following parameters 1. Geology 2. Water Storage Capability 3. Seasonal Variations in Water Supply 4. Raw Material Availability 5. Water Flow Volume

Community Impacts 1. Relocation expenses 2. Local Resources Affected 3. Employment Potential
Environmental Impacts & Public Health 1. Flora and Fauna Submerged 2. Downstream Ecology 3. Construction Hazards 4. Long Term Effects
Land Use Impacts 1. Land Lost in Submersion 2. Cost and Difficulty 3. Terrain Access & Suitability for Construction
Economic Impacts 1. Cost of Alternatives 2. Total Capital Costs & Land Valuation 3. Transmission & Distribution Charges

The percent weight estimates of each of the five 1st level parameters and eighteen 2nd level parameters were calculated based on opinions from NHPC guidelines, consultants working in this industry and using case-studies.
The sites are rated on a discrete scale of (1-9) with 1 as the worst and 9 the best against each criterion as follows:- CRITERION | A | B | C | D | E | Geology | 4 | 6 | 8 | 9 | 8 | Water Storage Capability | 5 | 7 | 4 | 5 | 2 | Seasonal Variations in Water Supply | 6 | 4 | 5 | 7 | 2 | Raw Material Availability | 6 | 3 | 7 | 4 | 1 | Water Flow Volume | 7 | 5 | 4 | 3 | 1 | Relocation expenses | 2 | 6 | 9 | 9 | 9 | Local Resources Affected | 4 | 7 | 6 | 3 | 6 | Employment Potential | 5 | 6 | 3 | 5 | 3 | Flora & Fauna Submerged | 3 | 4 | 5 | 3 | 7 | Downstream ecology | 2 | 6 | 6 | 3 | 5 | Construction Hazards | 2 | 7 | 8 | 9 | 9 | Long term effects | 6 | 4 | 9 | 7 | 3 | Land lost in Submersion | 5 | 5 | 3 | 5 | 7 | Cost & Difficulty | 7 | 3 | 9 | 9 | 8 | Terrain Access & Suitability for Construction | 7 | 5 | 4 | 9 | 10 | Cost of Alternatives | 3 | 6 | 2 | 1 | 4 | Total Capital Costs & Land Valuation | 3 | 3 | 6 | 9 | 9 | Transmission and Distribution Charges | 5 | 7 | 5 | 7 | 8 |

Subsequently, the preference of each parameter in comparison to the other is calculated further across different parameters using the above ratings and the priority matrix at the 3rd hierarchy is determined.

Hierarchy As mentioned earlier, the goal of this problem is to choose the best location for Hydro power plant. We evaluated the 5 sites based on the criteria by following a 3 level hierarchy as shown below

The sites, viz. A, B, C, D, E make the 3rd level of hierarchy.

We used AHP to calculate weights for each criterion. Based on the composite weights, the final site was chosen.

Solution

The problem has 5 main criteria and 18 sub criteria. Hence the total number of comparison matrices is 24 (18+5+1).
At first, weights are determined for the main criteria as follows. * Normalize the matrix * Find out the relative weights * Check whether the matrix is consistent * Calculate Eigen value * Calculate Consistency Index (CI) * Find out Random consistency Index (RI) * Calculate Consistency Ratio (CR) as CR = CI/RI

All the calculations were carried out using MS Excel

Comparison matrix Criteria | Site Requirements | Community Impacts | Environmental Impacts & Public health | Land use impacts | Economic Impacts | Site Requirements | 1 | 3 | 4 | 1/2 | 1/4 | Community Impacts | 1/3 | 1 | 1/3 | 1/6 | 1/7 | Environmental Impacts &Public health | 1/4 | 3 | 1 | 1/3 | 1/8 | Land use impacts | 2 | 6 | 3 | 1 | 1/2 | Economic Impacts | 4 | 7 | 8 | 2 | 1 |

Normalized matrix Site Requirements | 0.1319 | 0.1500 | 0.2449 | 0.1250 | 0.1239 | Community Impacts | 0.0440 | 0.0500 | 0.0204 | 0.0417 | 0.0708 | Environmental Impacts &Public health | 0.0330 | 0.1500 | 0.0612 | 0.0833 | 0.0619 | Land use impacts | 0.2637 | 0.3000 | 0.1837 | 0.2500 | 0.2478 | Economic Impacts | 0.5275 | 0.3500 | 0.4898 | 0.5000 | 0.4956 |

The weights are as follows:

Site Requirements | 0.1551 | Community Impacts | 0.0454 | Environmental Impacts &Public health | 0.0779 | Land use impacts | 0.249 | Economic Impacts | 0.4726 |

Consistency Ratio = 0.064

* The same approach described above is followed to calculate weights of the 18 other criteria. One example of the same is given below

Comparison matrix Criteria | Geology | Water Storage Capability | Seasonal Variations in Water Supply | Raw Material Availability | Water Flow Volume | Geology | 1.0000 | 3.0000 | 3.0000 | 0.5000 | 4.0000 | Water Storage Capability | 0.3333 | 1.0000 | 1.0000 | 0.1667 | 1.0000 | Seasonal Variations in Water Supply | 0.3333 | 1.0000 | 1.0000 | 0.3333 | 3.0000 | Raw Material Availability | 2.0000 | 6.0000 | 3.0000 | 1.0000 | 3.0000 | Water Flow Volume | 0.2500 | 1.0000 | 0.3333 | 0.3333 | 1.0000 |

Normalized matrix NORMALIZED Table | Geology | Water Storage Capability | Seasonal Variations in Water Supply | Raw Material Availability | Water Flow Volume | Geology | 0.2553 | 0.2500 | 0.3600 | 0.2143 | 0.3333 | Water Storage Capability | 0.0851 | 0.0833 | 0.1200 | 0.0714 | 0.0833 | Seasonal Variations in Water Supply | 0.0851 | 0.0833 | 0.1200 | 0.1429 | 0.2500 | Raw Material Availability | 0.5106 | 0.5000 | 0.3600 | 0.4286 | 0.2500 | Water Flow Volume | 0.0638 | 0.0833 | 0.0400 | 0.1429 | 0.0833 |

The weights are as follows:

Geology | 28.26 | Water Storage Capability | 8.86 | Seasonal Variations in Water Supply | 13.63 | Raw Material Availability | 40.98 | Water Flow Volume | 8.27 |

Consistency Ratio = 0.053

* Similarly, the weights of each site, viz. A, B, C, D, E are calculated against each 2nd level criterion and the matrices are checked for consistency. * In the end, the composite weights for each site are calculated as follows:

The following tables give the composite weights at level 2.

Site Requirement | Geology | Water Storage Capability | Seasonal Variations in Water Supply | Raw Material Availability | Water Flow Volume | Weight | Weights | 28.26 | 8.86 | 13.63 | 40.98 | 8.27 | | A | 11.43 | 21.74 | 25.00 | 28.57 | 35.00 | 0.231662659 | B | 17.14 | 30.43 | 16.67 | 14.29 | 25.00 | 0.17734751 | C | 22.86 | 17.39 | 20.83 | 33.33 | 20.00 | 0.261542664 | D | 25.71 | 21.74 | 29.17 | 19.05 | 15.00 | 0.222143086 | E | 22.86 | 8.70 | 8.33 | 4.76 | 5.00 | 0.107304081 |

Community | Relocation expenses | Local Resources Affected | Employment Potential | Weight | Weights | 63.3346 | 10.6156 | 26.0498 | | A | 5.41 | 15.38 | 22.73 | 0.1098 | B | 16.22 | 26.92 | 27.27 | 0.2023 | C | 24.32 | 23.08 | 13.64 | 0.2141 | D | 27.03 | 11.54 | 22.73 | 0.2426 | E | 27.03 | 23.08 | 13.64 | 0.2312 |

Environmental | Flora & Fauna Submerged | Downstream ecology | Construction Hazards | Long term effects | Weight | Weights | 34.71 | 17.45 | 12.40 | 35.44 | | A | 13.64 | 9.09 | 5.56 | 20.69 | 0.1434 | B | 18.18 | 27.27 | 19.44 | 13.79 | 0.1837 | C | 22.73 | 27.27 | 22.22 | 31.03 | 0.2640 | D | 13.64 | 13.64 | 25.00 | 24.14 | 0.1877 | E | 31.82 | 22.73 | 27.78 | 10.34 | 0.2212 |

Land use impacts | Land lost in Submersion | Cost & Difficulty | Terrain Access & Suitability for Construction | Weight | Weights | 16.38 | 53.90 | 29.73 | | A | 20.00 | 18.92 | 20.00 | 0.1942 | B | 20.00 | 8.11 | 14.29 | 0.1189 | C | 12.00 | 24.32 | 11.43 | 0.1847 | D | 20.00 | 27.03 | 25.71 | 0.2549 | E | 28.00 | 21.62 | 28.57 | 0.2473 |

Economic Impacts | Cost of Alternatives | Total Capital Costs & Land Valuation | Transmission and Distribution Charges | Weight | Weights | 10.62 | 63.33 | 26.05 | | A | 18.75 | 18.92 | 15.63 | 0.1804 | B | 37.50 | 8.11 | 21.88 | 0.1481 | C | 12.50 | 24.32 | 15.63 | 0.2080 | D | 6.25 | 27.03 | 21.88 | 0.2348 | E | 25.00 | 21.62 | 25.00 | 0.2286 |

* The final composite weights for A, B, C, D, E are obtained as:

| Site Requirement | Community | Environment | Land use | Economic Impacts | | | 15.51 | 4.54 | 7.79 | 24.90 | 47.26 | 100.00 | A | 0.2317 | 0.1098 | 0.1434 | 0.1942 | 0.1804 | 18.57105947 | B | 0.1773 | 0.2023 | 0.1837 | 0.1189 | 0.1481 | 15.06245957 | C | 0.2615 | 0.2141 | 0.2640 | 0.1847 | 0.2080 | 21.516254 | D | 0.2221 | 0.2426 | 0.1877 | 0.2549 | 0.2348 | 23.45126371 | E | 0.1073 | 0.2312 | 0.2212 | 0.2473 | 0.2286 | 21.39896325 |

The final composite weights show that maximum value is 23.45126371. Since this weight occurs for site D, site D is the winner.

Conclusion

| Final Results | | | | | | | | Site Name | State | Percentage | ChungarChal | Uttarakhand | 23.45126371 | GarbaTawaghat | Uttarakhand | 21.516254 | Lachen | Sikkim | 21.39896325 | Bursar | Jammu & Kashmir | 18.57105947 | KarmoliLumtiTulli | Uttarakhand | 15.06245957 |

As it is evident from the above scores, based upon the various criteria evaluated in the problem, the best alternative among the sites is ChungarChal, Uttarkhand.

References

* Site evaluation for ranking study of potential hydro-power projects: An Indian perspective using spatial technologies- A.K. Charaborti, Water Resources Group, NRSA, Hyderabad, India

* National Hydro power corporation- Beyond 11th year plan http://www.nhpcindia.com/

* Power Plant Engineering – A.K. Raja, AmitSrivastava, Manish Dwivedi

Similar Documents

Premium Essay

Iran

...presented for determining the priority of the strategies. This paper offers a new and statistical method that using the structural equations model, creates a second-order factor analysis model for each of the strategies SO, ST, WO and WT and the best model is chosen according to the AIC criterion. Comparing this approach to ANP reveals that ANP method is very complex and time wasting while the mentioned method is very easy and simple. Keywords:Foreign exchange market, SWOT analysis, second order factor analysis, criterion AIC, structural equations model, the ANPmethod th © 2013 The Authors. Published by Elsevier Ltd. 2013 Published by Elsevier Ltd.Selection and/or peer-review under responsibility of the 9 International Strategic Selection and peer-review under responsibility of the International Strategic Management Conference. Management Conference 1. Introduction Due to international prohibition on Iran, foreign exchange market of Iran is...

Words: 3394 - Pages: 14

Free Essay

Konan

...University of Nottingham Measuring Service Quality in Distribution Logistics Using SERVQUAL and AHP: A Case Study in a Pharmaceutical Wholesaler in Turkey HARIKA KARPUZCU MSc Operations Management University of Nottingham Measuring Service Quality in Distribution Logistics Using SERVQUAL and AHP: A Case Study in a Pharmaceutical Wholesaler in Turkey by Harika KARPUZCU 2006 A Dissertation presented in part consideration for the degree of “MSc Operations Management” Contents List of Tables.............................................................................................................................iii List of Figures ...........................................................................................................................iii Acknowledgements ................................................................................................................... iv Abstract ...................................................................................................................................... v CHAPTER 1: Introduction ..................................................................................................... 1 1.1. SERVQUAL............................................................................................................ 2 1.2. AHP......................................................................................................................... 4 1.3 Research Objectives .................

Words: 27744 - Pages: 111

Free Essay

An Integrated Framework for Project Portfolio

...Science Ltd and IPMA. All rights reserved Printed in Great Britain 0263-7863/99 $ - see front matter PII: S0263-7863(98)00032-5 An integrated framework for project portfolio selection NP Archer* and F Ghasemzadeh Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada L8S 4M4 The task of selecting project portfolios is an important and recurring activity in many organizations. There are many techniques available to assist in this process, but no integrated framework for carrying it out. This paper simpli®es the project portfolio selection process by developing a framework which separates the work into distinct stages. Each stage accomplishes a particular objective and creates inputs to the next stage. At the same time, users are free to choose the techniques they ®nd the most suitable for each stage, or in some cases to omit or modify a stage if this will simplify and expedite the process. The framework may be implemented in the form of a decision support system, and a prototype system is described which supports many of the related decision making activities. # 1999 Published by Elsevier Science Ltd and IPMA. All rights reserved Keywords: Project portfolio selection, project management, integrated framework, decision support Introduction Project portfolio selection and the associated activity of managing selected projects throughout their life cycles are important activities in many organizations,1± 3 since project management approaches...

Words: 8671 - Pages: 35

Premium Essay

Proposal and Analysis of the Global Infrastructure Group

...Ohayia February 28th, 2016 Proposal and Analysis of the Global Infrastructure Group Introduction The Global Infrastructure Group, a subsidiary of the Global Financial Corporation, is an international conglomerate specializing in developing technologies and solutions for the Global Financial Corporation. This proposal for the Global Infrastructure Group will advise on what requirements the organization can best implement for a comprehensive project management system that can be used in a global organization that has small-, medium-, and large-scale projects. This proposal will address the following: The principal components of a project management system for a large-scale organization. These components will include: •Project Selection •Prioritizing Projects •Project Organization •Program Management •Planning and Scheduling •Estimating Cost •Monitoring and Controlling •Communication, Metrics, and Project Updates •Risk Management •Role of Information Technology Recommendations will include how Global Infrastructure Group can use project management principles to meet their goal of improving efficiency and empowering management to make better and informed decisions through the use of processes, tools, and standards in completing projects. Additionally, this proposal will discuss how an effective project management system contributes to organizational effectiveness. It will also discuss the optimal role and level of involvement the project management office should...

Words: 4122 - Pages: 17

Premium Essay

College

...QFD Application in the Hospitality Industry: A Hotel Case Study Kioumars Paryani, Lawrence TechnoLogicaL UniversiTy ali masoudi, azad UniversiTy, soUTh Branch of Tehran ElizabEth a. CudnEy, MissoUri UniversiTy of science and TechnoLogy © 2010, asQ Quality function deployment (QFD) is a methodology for capturing and translating the voice of the customer (VOC) into engineering characteristics of products or services. In addition, the process prioritizes and deploys these customer-driven characteristics throughout the product or service development to meet the VOC (that is, customer needs, wants, and expectations). QFD determines effective development targets for the prioritized product and service characteristics. The QFD process has been used and documented extensively in product development. The service industry, however, lacks in the application of this process. The purpose of this paper is to show practitioners and researchers how this process, in its entirety, can be used as a planning process to link customer requirements and service characteristics in the hospitality industry. A case study was developed focusing on a specific hotel to illustrate the application of the QFD process in a five-star hotel. Key words: four-phase QFD, hospitality industry, quality function deployment, service, SERVQUAL, total quality management INTRODUCTION The service industry exhibits distinct features that are not shared in the manufacturing industry. Many service organizations are profit-earning...

Words: 11826 - Pages: 48

Premium Essay

Performance

...organisation: A multiple criteria approach based on balanced scorecard E. Grigoroudis n, E. Orfanoudaki, C. Zopounidis Technical University of Crete, Department of Production Engineering and Management University Campus, Kounoupidiana, 73100 Chania, Greece a r t i c l e i n f o Article history: Received 5 July 2010 Accepted 11 April 2011 Processed by Triantaphyllou Available online 20 April 2011 Keywords: Health service Multicriteria analysis Case study Performance measurement Balanced scorecard Business strategy a b s t r a c t The Balanced Scorecard (BSC) methodology focuses on major critical issues of modern business organisations: the effective measurement of corporate performance and the evaluation of the successful implementation of corporate strategy. Despite the increased adoption of the BSC methodology by numerous business organisations during the last decade, limited case studies concern non-profit organisations (e.g. public sector, educational institutions, healthcare organisations, etc.). The main aim of this study is to present the development of a performance measurement system for public health care organisations, in the context of BSC methodology. The proposed approach considers the distinguished characteristics of the aforementioned sector (e.g. lack of competition, social character of organisations, etc.). The proposed measurement system contains the most important financial performance indicators, as well as non-financial performance indicators that are able...

Words: 13655 - Pages: 55

Premium Essay

Dferewrwerwe

...of techniques and processes that can be used to analyse data to improve business performance through fact-based decision making. Business Analytics is the subset of Business intelligence, which creates capabilities for companies to compete in the market effectively. Business Analytics is likely to become one of the main functional areas in most companies. Analytics companies develop the ability to support their decisions through analytic reasoning using a variety of statistical and mathematical techniques. thomas devonport in his book titled, “competing on analytics: the new science of winning”, claims that a significant proportion of high-performance companies have high analytical skills among their personnel. On the other hand, a recent study has also revealed that more than 59% of the organizations do not have information required for decision-making. in a recent article1 based on a survey of nearly 3000 executives, Mit sloan Management Review reported that there is striking...

Words: 4378 - Pages: 18

Premium Essay

Multiple Criteria Decision Making

...INFORMS Multiple Criteria Decision Making, Multiattribute Utility Theory: Recent Accomplishments and What Lies Ahead Author(s): Jyrki Wallenius, Peter C. Fishburn, Stanley Zionts, James S. Dyer, Ralph E. Steuer and Kalyanmoy Deb Source: Management Science, Vol. 54, No. 7 (Jul., 2008), pp. 1336-1349 Published by: INFORMS Stable URL: http://www.jstor.org/stable/20122479 Accessed: 15-10-2015 13:28 UTC Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at http://www.jstor.org/page/ info/about/policies/terms.jsp JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. INFORMS is collaborating with JSTOR to digitize, preserve and extend access to Management Science. http://www.jstor.org This content downloaded from 130.243.57.230 on Thu, 15 Oct 2015 13:28:04 UTC All use subject to JSTOR Terms and Conditions SCIENCE MANAGEMENT WjEE. Vol. 54, No. 7, July 2008, 1336-1349 pp. DOI io.l287/nmsc.l070.0838 ISSN 0025-19091EISSN1526-55011081540711336@2008 INFORMS Criteria Decision Making, Multiattribute Multiple Utility Theory: Recent Accomplishments and What Lies Ahead School Helsinki Jyrki Wallenius of...

Words: 11852 - Pages: 48

Premium Essay

Goood Question

...Analysis of external and internal risks in project early phase Authors: Alquier A.M. Cagno E. Caron F. Leopoulos V. Ridao M.A. Abstract During the early “conceptual” phase of a project life-cycle – considering for instance a competitive bidding process when a request for bidding has been received by an engineering & contracting company and the decision to bid has been made – the main objective of the proposal manager is to achieve an effective trade-off between the bid competitive value on the side of the client expectations and the project baseline in term of time/ cost / performance constraints on the side of the utilisation of the internal resources. Since project final performance depends primarily on risk analysis and management, a “risk driven approach” to Project Management appears to be necessary, particularly during the project early phase when only scarce information is available and contractual obligations are to be taken. In this context, both “internal” risk (e.g. probability of cost overrun) and “external” risk (e.g. probability of winning) must be taken into account. The paper presents the PRIMA (Project RIsk Management - IST-1999-10193) research project aiming at implementing such a “risk driven approach” to Project Management through the development of a Risk Management Corporate Memory and a Decision Support System allowing for collecting, storing, sharing, using company knowledge both in terms of data records and experts knowledge in order to improve...

Words: 5506 - Pages: 23

Premium Essay

Dell Marketing Strategy

...Table of Contents ............................................................................................................................................................... 1 EXECUTIVE SUMMARY .................................................................................................................... 3 INTRODUCTION ................................................................................................................................. 4 PART 1: OVERVIEW – INTERNET PROPERTIES & MARKETING IMPLICATIONS .................. 6 Website analysis................................................................................................................................. 6 Web and other online content ............................................................................................................. 7 Website properties (table 1.6) ............................................................................................................. 8 Website design and usability features ................................................................................................. 9 Multimedia and interactive features .................................................................................................. 10 PART 2: BENEFIT, COST AND VALUE CREATION ..................................................................... 13 Customer relationship management ..........................................................................................

Words: 10410 - Pages: 42

Premium Essay

Verticle Integration

...A Study of Apparel Supply Chain Risks Srikanta Routroy* and Arjun Shankar** Today, apparel supply chains are becoming more prone to both controllable and uncontrollable risks. This phenomenon may be attributed to many causes but not limited to less vertical integration, fragmentation of supply chain ownership, short product life cycle, ever-changing customer expectations, increasing level of competition, environmental regulations, rapid technology obsolescence, etc. These risks deteriorate directly the apparel supply chain performance in terms of both efficiency and responsiveness. Therefore, the Apparel Supply Chain (ASC) managers should identify and analyze the risks related to their supply chains so that appropriate mitigation strategies can be developed to enhance the supply chain performance. An attempt is made to study the ASC and identify the related risks in general. This will provide a platform to identify the risks for an apparel supply chain in particular. Introduction A Supply Chain (SC) may be defined as a network of organizations that are involved in a set of linkages, either upstream or downstream, in different processes and activities with the primary aim of providing value to the end customer (Chen et al., 2013). In this context, SC Management (SCM) is the management of material, information and funds through this network of organizations, which includes suppliers, manufacturers, wholesalers, distributors, etc., thereby providing the required value to the...

Words: 8160 - Pages: 33

Premium Essay

Quality Award Application

...2009 Malcolm Baldrige National Quality Award Application TABLE OF CONTENTS Glossary of Terms and Abbreviations Organizational Profile i Responses Addressing All Criteria Items Category 1: Leadership 1 Category 2: Strategic Planning 6 Category 3: Customer Focus 10 Category 4: Measurement, Analysis, and Knowledge Management 14 Category 5: Workforce Focus 18 Category 6: Process Management 23 Category 7: Results 7.1: Best Quality (Healthcare Outcomes) 27 7.2: Best Customer Service (Customer Focused Outcomes) 32 7.3: Best Financial Performance & Growth (Financial & Market Outcomes) 35 7.4: Best People and Workplace (Workforce Focused Outcomes) 38 7.5: Best 5 Bs (Process Effectiveness Outcomes) 41 7.6: Best 5 Bs (Leadership Outcomes) 45 GLOSSARY OF TERMS AND ABBREVIATIONS APP: Annual Planning Process 5Bs: AtlantiCare’s five “Bests” or performance excellence commitments – Best People and Workplace, Best Quality, Best Customer Service, Best Financial Performance, Best Growth ARMC : AtlantiCare Regional Medical Center ASC: Ambulatory Surgery Center ASPP: Annual Strategic Planning Process A AAAHC: Accreditation Association for Ambulatory Health Care AAI: AtlantiCare Administrators Incorporated AAP: Annual Action Plan B BFP: Best Financial Performance Big Dots: The system-level measurements or targets for each of the 5 Bs (performance excellence commitments). Business units...

Words: 41167 - Pages: 165

Premium Essay

Research in Management Accounting Innovations

...covered. In this paper, MAIs refer to the adoption of “newer” or modern forms of management accounting systems such as activity-based costing (ABC), activity-based management, time-driven ABC, target costing, and balanced scorecards. Design/methodology/approach – The paper presents a review of findings from journal articles published in 22 notable accounting journals. Findings – The review finds that research on MAIs has intensified during the period 2000-2008, with the main focus on exploring the extent to which a host of organizational and environmental factors influence the implementation and use of MAIs in organizations. In addition, research on MAIs indicates the dominant use of sociological theories and increasing use of empirical/field studies. Research limitations/implications – A literature review using a given set of accounting journals and search words used to identify relevant articles may overlook literature within the scope of the review. The paper concludes the importance of more research on MAIs by offering some...

Words: 21564 - Pages: 87

Premium Essay

Project Mgt

...SEVENTH EDITION PROJECT MANAGEMENT A Managerial Approach SEVENTH EDITION PROJECT MANAGEMENT A Managerial Approach Jack R. Meredith Broyhill Distinguished Scholar and Chair in Operations Wake Forest University Samuel J. Mantel, Jr. Joseph S. Stern Professor Emeritus of Operations Management University of Cincinnati John Wiley & Sons, Inc. DeDication To Avery and Mitchell, from “papajack.” J. R. M. To Maggie and Patty for their help, support, and affection. S. J. M. VICE PRESIDENT & EXECUTIVE PUBLISHER Don Fowley EXECUTIVE EDITOR Beth Golub ASSOCIATE EDITOR Jen Devine MARKETING MANAGER Carly DeCandia DESIGN DIRECTOR Harry Nolan SENIOR DESIGNER Kevin Murphy SENIOR PRODUCTION EDITOR Patricia McFadden SENIOR MEDIA EDITOR Lauren Sapira PRODUCTION MANAGEMENT SERVICES Ingrao Associates This book was set in by GGS Book Services PMG and printed and bound by RRD/Willard. The cover was printed by RRD/Willard. This book is printed on acid free paper.  Copyright © 2009 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc...

Words: 178405 - Pages: 714

Premium Essay

A Thesis

...Iowa State University Digital Repository @ Iowa State University Graduate Theses and Dissertations Graduate College 2014 A review of studies on luxury hotels over the past two decades Yin Chu Iowa State University Follow this and additional works at: http://lib.dr.iastate.edu/etd Part of the Advertising and Promotion Management Commons, Business Administration, Management, and Operations Commons, Home Economics Commons, Management Sciences and Quantitative Methods Commons, and the Marketing Commons Recommended Citation Chu, Yin, "A review of studies on luxury hotels over the past two decades" (2014). Graduate Theses and Dissertations. Paper 13913. This Thesis is brought to you for free and open access by the Graduate College at Digital Repository @ Iowa State University. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Digital Repository @ Iowa State University. For more information, please contact hinefuku@iastate.edu. A review of studies on luxury hotels over the past two decades by Yin Chu A thesis submitted to the graduate faculty in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE Major: Hospitality Management Program of Study Committee: Liang (Rebecca) Tang, Major Professor Tianshu Zheng Fatma Baytar Iowa State University Ames, Iowa 2014 Copyright © Yin Chu, 2014. All rights reserved. ii TABLE OF CONTENTS Page LIST OF TABLES ....

Words: 22164 - Pages: 89