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Air India

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Submitted By Nitunisha
Words 1046
Pages 5
Write up on Case Study of
Air India Airlines

Group Members:
Anukriti Dave
Nitu Thomas
Vishwa Patel

Air Indian Airlines into trouble
1. Introduction
Success of the Airline Industry depends on cordial relationship between the employers and the employees. Inflexibilities in deployment of the workforce, supported by rigidity in labor legislation, have all added to the woes and have now begun to affect employment generation as well. All these changes are believed to have impacted employment and employee relations and therefore, resulted in catastrophic breakdowns in industrial relations across the country. Being held at a time when the business scenario is proving to be a challenge for both employees and employers as businesses come under increasing pressure to keep stakeholders satisfied. These changes have implications both for the organization and the employees. As a consequence the nature of relationship between the employees and the employer is impacted. Industrial disputes are a menace to industry and society.

Managing an Airline is unique and challenging, the quality of services of Airline heavily depends on the quality of human resource it deploys. Airline companies must have potential human resource policies that help the organization to attain its goals, enable it to employ the skills and abilities of the workforce efficiently, assist to bring about employees job satisfaction and self-actualization and establishing and maintaining harmonious Employer-Employee
Relations. In this case study we are focusing on Air Indian Airlines. The Objective of the study is to analyze the “Core HR issues of Air Indian Airlines. The research study makes an attempt to understand and analyze the problems systematically like strikes, wages and salaries problems and other hand to trace the contribution of Employees, management and union in rebounding IR in Airlines Industry in India.

2. Objectives of the Study:
The study has the following as its specific objectives:
a. To analyze and understand the Industrial Relations in Air Indian Airlines.
b. To discern and interpret the causes of Industrial Disputes in Air Indian Airlines.
c. To provide insights in to strategic management to promote Industrial relations in Air Indian
Airlines.

3. Air India Limited Overview:
Air India is the flag carrier airline of India. It is part of the government of India owned Air India
Limited. J.R.D. Tata is the founder of Air India. National Aviation Company of India Limited
(NACIL) was incorporated under the Companies Act 1956 on 30th March 2007 with its registered office at Airline House, 113 Gurudwara Rakabganj Road, New Delhi and corporate office at the
Air India Building, Nariman Point, Mumbai 400021.The airline operates a fleet of Airbus and
Boeing aircraft serving Asia, Australia, Europe and North America. Its corporate office is located at the Air India Building at Nariman Point in South Mumbai. Air India has two major domestic hubs at Indira Gandhi International Airport and Chhatrapati Shivaji International Airport. An international hub at Dubai International Airport is currently being planned. Air India has the fourth largest share in India's domestic air travel market, behind Jet Airways, Kingfisher and
IndiGo. Following its merger with Indian, Air India has faced multiple problems, including escalating financial losses and discontent among employees. Between September 2007 and May
2011, Air India's domestic market share declined from 19.2% to 14%, primarily due to stiff competition from private Indian carriers. In August 2011, Air India's invitation to join Star
Alliance was suspended due to its failure to meet the minimum standards for the membership.

3.1 Merger with Indian Airlines
In 2007, the Government of India announced that Air India would be merged with Indian
Airlines. As part of the merger process, a new company called the National Aviation Company of India Limited (NACIL) was established, into which both Air India (along with Air India
Express) and Indian Airlines (along with Alliance Air) will be merged. On 27 February 2011,
Air India and Indian Airlines merged along with their subsidiaries.

3.2 Strikes
In 1974 strike lasted for well over 90 days.
In 1991-92 , pilots of Indian Airlines went on a five-week stir demanding more wages.
In 1993-94, a strike by Air India flight engineers lasted for 56days
September 26, 2009 : The erstwhile Indian Airlines pilots went on strike asking for higher salary and faster career progression. Lasting five days, the strike resulted in cancellation of 300 flights and a loss of Rs.150 crore.

April 26, 2011: Pilots of erstwhile Indian Airlines went on strike led by their union, Indian
Commercial Pilots' Association, demanding parity with Air India pilots. They resumed work after 10 days following an agreement with the management promising them a salary The airline lostRs.200crore. January 14, 2012: A section of erstwhile Indian Airlines pilots went on strike protesting nonpayment of salaries for five months. The strike threatened to get bigger as other pilots extended support. Not backed by the union, the strike ended the same evening as the management assured them they would meet their demands.
May 7, 2012: Pilots of erstwhile Air India go on strike demanding assured career progression.
The primary reason, however, is that they do not want the pilots of erstwhile Indian Airlines to undergo training for and fly Boeing 787 Dreamliner aircraft, to be inducted into the fleet soon.
The civil aviation ministry has adopted a tough stance, de-recognising the union of striking pilots, the Indian Pilots' Guild, and refusing to talk to them till pilots resume duty. The cashstrapped airline has already lost Rs.150 crore with their international operations ground to a standstill. March 31, 2015 pilots of Air India , are discussing the possibility of going on strike to protest against being paid only part of their salaries over about two years.

4. Issues in Air Indian Airlines
Air Indian airlines suffers from low productivity, high costs, poor staff morale, significant unresolved human resource issues and an unviable business model. There appears to be a lack of accountability within management and at the level of the Government. After years of neglect the approach to turning around the airline continues to lack both decisiveness and a willingness to take difficult decisions, in the absence of which no meaningful recovery can occur. Air India is expected to face industrial action due to a failure to address human resources issues.

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