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Airasia

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Submitted By amad
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It's happened to me and my sister today.My sister's flight to Bandung been delay for 3 hours that supposed to be take off at 1530 and been inform about that the flight been delay to 1845.Ok fine but the best part is when we want to check in on 1805.They said we are late that we supposed to check in 45 minutes before flight take of then we been kick to customer service counter R16.We understood that it was our mistakes,i did agreed on that BUT IT'S ONLY 5 MINUTES.not saying that we can take advantage on it.We tolarate for 3 hours delay.We try to talk to the customer service person who name been cover with his hand.He said "TAK BOLEH"...My sister did begging him to let us in,we said we are sorry and so on.Without LOOKING to our face he said "KALAU SAYA CAKAP TAK BOLEH TAK BOLEH LA!".What is the point of having a service counter if cannot help US.Then okay we go to the tiketing counter to do something on it,with smile on their face they (people who work at the tiketing counter)said we cannot do anything since they working in different department and they even say sorry.After almost 2 hours thinking what to do we decided to buy another ticket.At the Air Asia tiketing counter,then came this one girl named Sharifah Mas'yurah (tiketing person)volenteer to help us to move flight to the next morning.she said why did "HE" didn't allowed us to go in because it's only 5 minutes she said since the flight been delay at the first place.She bring to that R16 (service counter) and that NO ATTITUDE guy not even look at us or smile or even say hello only look at this girl and ask "kenapa bawak diaorang datang" and this girl reply "they have their right to do so" and that guy said "aku dah explain dekat client" but actually he's not,he only said NO NO NO and NO...how dissapointed us that time until my sister slam the counter and said it was us while she pointing finger to our face,at

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