...In the 1990’s, express mail was a profitable business, where individuals were spending almost $17 billion to ship items. Shipment volumes had increased 15-20% every year over the last ten years too. The three main shipping companies at this time were Federal Express, UPS, and Airborne Express. Airborne Express was the third largest shipping company during this time. Compared to UPS and Federal Express, Airbone needed to focus on the importance of service and speedy delivery to grow. Because the express shipping industry began to attract more business, UPS and Federal Express began a pricing war, resulting in Airborne’s ability to gain margins. Airborne Express was able to produce profits during this time by using its own sources of competitive advantage: 1. Continue to service companies who needed to ship large volumes of urgent item materials. 2. Less automation and more employees for sorting, allowing the company to hire more part time employees instead of full time. 3. Shipping was mainly in metropolitan areas, which allowed them to concentrate on afternoon deliveries or second day deliveries. 4. Allowed other companies to release new technology for the field and then would order the devices for Airborne, rather than paying for R&D up front. 5. Reduced operating costs by: owning its own airport to ship the items for customers, as well as utilizing older aircraft for shipping, no retail centers to maintain, and had outsourced to private couriers to deliver packages...
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...Airborne Express In the 1990’s, express mail was a profitable business, where individuals were spending almost $17 billion to ship items. Shipment volumes had increased 15-20% every year over the last ten years too. The three main shipping companies at this time were Federal Express, UPS, and Airborne Express. Airborne Express was the third largest shipping company during this time. Compared to UPS and Federal Express, Airbone needed to focus on the importance of service and speedy delivery to grow. Because the express shipping industry began to attract more business, UPS and Federal Express began a pricing war, resulting in Airborne’s ability to gain margins. Airborne Express was able to produce profits during this time by using its own sources of competitive advantage: 1. Continue to service companies who needed to ship large volumes of urgent item materials. 2. Less automation and more employees for sorting, allowing the company to hire more part time employees instead of full time. 3. Shipping was mainly in metropolitan areas, which allowed them to concentrate on afternoon deliveries or second day deliveries. 4. Allowed other companies to release new technology for the field and then would order the devices for Airborne, rather than paying for R&D up front. 5. Reduced operating costs by: owning its own airport to ship the items for customers, as well as utilizing older aircraft for shipping, no retail centers to maintain, and had outsourced...
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...1. AT Form Factor * The AT form factor is the oldest and the biggest form factor. It was popular until the Baby AT was released. * IBM 1984 * Also known as Full AT, it was popular during the era of the Intel 80386 microprocessor. 2. BABY AT * It is still being used today, usually in Pentium class products. * IBM 1985 * The reason that prompted the Baby AT was the width of the AT (12") and the fact that the board was difficult to install, service, and upgrade. * It became popular due to its significantly smaller size. 3. ATX * Intel 1996 * ATX was developed as an evolution of the Baby AT form factor and was defined to address four areas of improvement: enhanced ease of use, better support for current and future I/O, better support for current and future processor technology, and reduced total system cost. * It is the most popular form factor for commodity motherboards. Typical size is 9.6 × 12 in although some companies extend that to 10 × 12 in. Conclusion: 4. Mini-ATX This form factor is basically the same as ATX with a smaller allowable board size. * Mini-ATX = 11.2" x 8.2" * AOpen 2005 * Mini-ATX motherboards were designed with MoDT (Mobile on Desktop Technology) which adapt mobile CPUs for lower power requirements and less heat generation, which may be beneficial for home theater PCs (HTPC), in-car PCs, or industrial use. Conclusion: 5. HPTX * EVGA 2008 * A large design by EVGA currently...
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...2011 Airborne Express EMI and the CT scanner Juan Perez Strategic Management Juan Perez Strategic Management |Airborne Case 1 Strategic Management 6/7/2011 First Case Analysis: Airborne Express Analysis of the Express Mail Industry: In order to have a clear understanding of Airborne’s position and to make recommendations about future moves, it is critical to examine the industry environment—competitors, customers, and suppliers—and examine the firm internally. To do so, the Porter’s five forces framework and a resource & capability analysis will be utilized. Threat of Substitutes: In today’s aggressive environment, product substitutes are regarded as one of the most threatening forces in competition. In the case of Airborne, it wasn’t the exception. There were other two main players (Federal Express and United Parcel Service) offering similar a similar service –express mailing. The availability of substitutes made the demand for this industry elastic. The case also states that large customers weren’t known for their loyalty for a single carrier, once the contract was up, they look for the best bidder. Threat of Entry: The existent barriers of entry made hard for companies to enter the express mail industry. The costs of becoming established in this industry were so large that discourage potential entrants. For instance, a company entering this industry...
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...2011 Airborne Express EMI and the CT scanner Juan Perez Strategic Management Juan Perez Strategic Management |Airborne Case 1 Strategic Management 6/7/2011 First Case Analysis: Airborne Express Analysis of the Express Mail Industry: In order to have a clear understanding of Airborne’s position and to make recommendations about future moves, it is critical to examine the industry environment—competitors, customers, and suppliers—and examine the firm internally. To do so, the Porter’s five forces framework and a resource & capability analysis will be utilized. Threat of Substitutes: In today’s aggressive environment, product substitutes are regarded as one of the most threatening forces in competition. In the case of Airborne, it wasn’t the exception. There were other two main players (Federal Express and United Parcel Service) offering similar a similar service –express mailing. The availability of substitutes made the demand for this industry elastic. The case also states that large customers weren’t known for their loyalty for a single carrier, once the contract was up, they look for the best bidder. Threat of Entry: The existent barriers of entry made hard for companies to enter the express mail industry. The costs of becoming established in this industry were so large that discourage potential entrants. For instance, a company entering this industry would have to incur large upfront costs to operate, such as constructing a hub and several spokes, and purchasing...
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...Starwood Hotels and Resorts Worldwide, Inc. An American hotel and leisure company headquartered in Stamford, Connecticut It owns, operates, franchises and manages hotels, resorts, spas, residences, and vacation ownership properties under its nine owned brands. * Westin * Sharton * Four Points by Sharoton * The Luxury Collection * W Hotel * St. Regis * Le Meridian * Aloaf, a vision by W Hotel * Elements by Westin Started out as starwoods lodging, formed by real estates of starwoods capitial to take advantage of the tax break. Starwoods lodging owned a numbers of hotels around north America In 1994 the Westin hotel company was bought over, from japan Aiko company In 1998 Starwoods buy over the Sharton, Four points by Sharton and The Luxury collection from ITT 1995 Starwoods launched the W Hotel 2005 Sept Starwoods launched The Loaf, based on W Hotel, cater to business travelers In 2005, Starwood purchased the Le Méridien brand Starwood began selling a number of its company-owned hotels, instead focusing on becoming a management company and franchiserfor its current and future hotel brands Starwood also has customer contact centers (CCC) all over the world. A new CCC was just opened in Wichita, KS. This makes it 10 CCC worldwide.( Austin, Texas; Fall River, Massachusetts; Lancaster, California; St. Thomas, Ontario, Canada; Cork, Ireland; Singapore; Tokyo, Japan; Guangzhou, China; and Gurgaon, India) WESTIN Starwood's largest...
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...UESTION FOR DISCUSSION 1. FedEx entered in to China in 1984 through a joint venture, while UPS entered China in 1988 through an agent partnership relationship. Critically examine the contrasting strategies adopted by both the companies, while entering and expanding their service network in China. The case discusses in detail about the entry and expansion strategies of the two US-based logistics companies - FedEx and UPS in the Chinese market .The case examines the contrasting strategies adopted by FedEx and UPS in their efforts to establish presence in China. FedEx followed an aggressive, high risk, more investments approach to expand its services network in China which enabled the company to capture higher market share .On the contrary, till the late 1990s, UPS followed a conservative, low risk, low investment approach to establish its presence in China. The case brings out the contrasting elements of the strategies adopted by both companies including establishing the services network, advertising and promotion, targeting customers and the investments made. Finally, the case examines how the expansion strategies of both companies have changed with the improving business prospects in China, following its entry into WTO. The case discusses in detail the entry and expansion strategies of the two US-based logistics companies - FedEx and United Parcel Services (UPS) - in the Chinese market. The case examines the contrasting strategies adopted by FedEx and UPS in their efforts...
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...1. Define the five server roles. Exchange Organization Administrator- Full permission to all components of Exchange as well as Exchange-related objects and information in AD. Exchange Recipient Administrator- Ability to modify the properties of any recipient object including users, contacts, groups, and public folders, as well as mailbox and UM settings for recipient objects. Exchange Public Folder Administrator- Ability to create and delete public folders as well as manage all public folder properties that are not related to specific recipient objects. This administrative role is only available in Exchange Server 2007 SP1 and later. Exchange View-Only Administrator- Ability to view all Exchange-related information on Exchange servers and within AD. Exchange Server Administrator- Full permission to administer all Exchange-related components on a specific Exchange server. 2. What is the function of the DNS, MX, and A records? They are all used to locate email servers for organizations on the Internet, The Exchange servers in your organization that host the Edge or Hub roles contact a DNS server when they need to resolve the names and IP address of foreign email servers to which they need to relay email. 3. Define Postmaster. The postmaster is a special email address that represents the person who is responsible for the ongoing operation of the email server, users who have problems sending or receiving email will see the postmaster email address on their delivery...
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...Step 1 User boots her computer and hears a sequence of six beeps. Step 2 a cause could be an expansion card has failed. Step 3 you would do a physical check and uninstall and reinstall any expansion cards that you have connected to the motherboard. When you do that restart the computer and see if you get that same beep sequence or any. Step 4 you should check run a test on all expansion cards.Step 5 once you ran many tests and you fixed to problem you then verify the computer is working. Step 6 you found that the expansion slots were a problem and you replaced them with new ones. Now your computer is working fine. Step 1 the user boot their computer and hear a sequence of ten beeps. Step 2 a cause could be by a damaged expansion card. Step 3 after pulling the cards out you still has a problem. Step 4 you then replace the motherboard and that should fix the problem. Step 5 you restart our computer and that the computer was fixed. Step6 you found the problem was your motherboard, you replaced the motherboard and the problem was fixed. Task 2 Step 1 you opened the internet and you can’t open this website. Step 2 cause could be you are not connected to the internet, the website is encountering problems or there might be typing error in the address. Step 3 try to open a regular site like Google to see if you’re encountering problems. Then you could look at your Ethernet cable to see if it’s connected to the computer. Last try to find the site using Google in case you’re having...
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...Table of Contents 1.0 Marketing Strategy 1.1 Objectives 1.2 Target & Segmentation 1.3 Positioning 2.0 Strategies 3.0 Marketing Mix 3.1 Product 3.2 Pricing 3.3 Distribution 3.4 Marketing Communications 3.5 Customer Service 4.0 Recommendations 5.0 Plan of Action 6.0 Bibliography 1.0 Marketing Strategy Westpac: THE ASIA PACIFIC INVASION Westpac have been servicing the Pacific Rim since 1901 with rapid support for its growth strategy of servicing Australian and New Zealand customers with links to Asia, and Asian customers with business interests in Australia and New Zealand. With Capital Market Sales and Foreign Exchange capabilities established in Singapore in 2004, Westpac Group Asia was extended to include Corporate and Institutional Banking in 2005, and most recently, Syndicated and Leverage Finance and Asset Finance. Westpac Singapore and Hong Kong offices have a strong focus on private banking for affluent customers with ties to Australia and New Zealand. While most of these Westpac Institutional Bank operations are headquartered in Singapore to cover the continent, the geographic footprint has continued to expand, incorporating Shanghai and Hong Kong Branches in China and Representative Offices in Mumbai, Jakarta and Beijing. (Westpac Group, 2011, Westpac History, 07-06-2011, URL: ) While Westpac began to seriously look at the Asian market by 2005, it was only through the form of corporate banking and as they have positioned themselves...
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...American Express is the one of the most popular financial company since it started. According to Nelson & Quick (2011), American express (AmEx) was founded in 1850 and started to provide freight forwarding and delivery services around the world and since then it is also known as global financial services company (p. 215). The company is well known for various financial services such as credit card, charge card, and travelers’ check. Maulik Vyas (2011), explained Amex cards hold around 24% of the total dollar volume of credit card transactions within the US. It is the highest of any card issuer so far. American Express has about 65,000 employees around the world to enhance the quality of service. To increase the superiority of humongous amount of employee Amex established American Express Learning center, where employee get training to increase their quality. Analysis American Express set up a learning center for the employee to improve the service of quality which is called American Express Learning Network (AELN). AELN’s customer service training program provided two types of application theories, one is learning theory and another is goal setting theory. The aim of AELN is to train their each employee to provide great customer service to existing customer and future customer. According to Harrison, AELN’s vice president (VP), primary learning for customer care employees, how they are introducing themselves toward customer and how they make sure customer that security...
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...Nicole Tiemann Unit 3, Assignment 1 - Video Summary 1 1.07 Ports that we would use to connect our USB devices, Printers, Speakers, Microphone, External Hard Drive and the NIC (network interface card.) * Serial Port uses 1 bit @ a time and is usually Male with 9 or 25 pins. * Parallel Port uses 8 bits @ a time and is usually Female with 25 pins. * Game Ports are Female with 15 pins shown as two rows. The serial, parallel and the game ports have all been replaced by USB ports. * Mouse used to use a serial connector but now generally uses a PS/2. * Keyboard used to use a 5 pin but now uses a PS/2 connector, USB or wireless connection. * NIC connects parallel communication to serial. NIC connects to the network cable thru an RJ45 connector. * Modem is a dial-up connection to the internet but is the slowest connection out there and it connects solely thru the telephone. It converts analog to digital, then digital to analog and uses RJ-11 connector. * Video port mainly uses two types being VGA and DVI. You may also have a S-Video that’s round with 4 or 7 pins and connects to the TV. VGA: D-Type, 15 pins as 3 rows DVI: Digital Visual Interface * USB (Universal Serial Bus) which are hot swappable, meaning you can plug things into the computer while the computer is running and the computer will recognize without having to reboot the computer. There are two different types of USB connectors: USB1:...
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...Question 2: Prejudice can be hurtful and destructive. Discuss how you can personally reduce prejudice in your workplace – please provide an example. Prejudice has been defined by multiple authors in attempts to explore this dense subject. Oskamp (2000) states that prejudice is a consequence of perceiving others as different from oneself or one’s group. Fishbein (2002) defines prejudice as an unreasonable negative attitude toward others because of their membership in a particular group. However, Allport (1979) provides a more in depth definition; he explains that “the word prejudice, derived from the Latin noun praejudicium, has, like most words, undergone a change of meaning since classical times. There are three stages in the transformation. 1. To the ancients, praejudicium meant a precedent – a judgment based on previous decisions and experiences. 2. Later, the term, in English, acquired the meaning a judgment formed before due examination and consideration of the facts – a premature or hasty judgment. 3. Finally the term acquired also its present emotional flavor of favorableness or unfavorableness that accompanies such a prior and unsupported judgment.” (Allport. 1979, p.6) Duckitt (1994) identified several interventions that may possibly reduce prejudice under “appropriate circumstances”. He explained that “these interventions have typically involved action at one of the three levels identified – that is, social structure and intergroup relations, social influence,...
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...Motherboard, Motherboard Contents and Its Functions Motherboard is a also one of the important parts of the CPU. It is a Main Circuit board. Motherboard connects all the parts of CPU. Motherboard Consist of Processor Socket, RAM slots, PCI slots, AGP slot, IDE connectors and Ports. | Mecury 845 Chipset Motherboard | Every motherboard has connectors and slots to connect all the remaining parts of CPU. here the list of all the slot and connector of motherboard. * CPU Socket * North Bridge * South Bridge * RAM Slots * AGP Slot * PCI Slots * CNR Slot * Floppy Connector * Primary and Secondary IDE Connectors * SATA connectors * Power Connector * BIOS * CMOS battery * Ports CPU Socket: CPU Socket or Processor Socket. Which is used to install or insert the processor. we have two types of sockets. LIF sockets and ZIF socket. LIF stands for Low Insertion Force, this is the old model sockets and ZIF stands for Zero Insertion Force, this is the present model sockets. | | LIF socket or slot type processor socket | | | ZIF socket or PGA sockets | North Bridge: North Bridge is always near the processor socket. which is one of the important component of a motherboard. It is a focal Point of Motherboard and It is also called as Memory Controller Hub. North Bridge interconnects Processor socket, RAM slots and AGP slot. here Gigabyte chip is north bridge it is near Processor socket. South Bridge: ...
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...Federal Express The Federal Express is an express transportation company, created in 1973 by an innovative entrepreneur Frederick W. Smith. During his college years, he saw the idea that the United States was becoming more of a service-oriented economy and that it needed a reliable, overnight delivery service company that would transport packages, documents, medicine, computer parts and electronics. Frederick Smith born in Memphis, TN in 1994 perhaps has became one of the most innovative entrepreneurs with his corporation. In 1966 he graduated from Yale University with an economics degree. While pursuing his career, “he authored a paper describing the concept of a freight-only airline that would fly all packages to one central point, where they would then be distributed and flown out again to their respective destination (Hisrich, 2010, pg. 226).” The operations would take place overnight when airports were less crowded, and with the proper logistics, the packages would reach their destination by the next day. The professor did not think the idea was feasible so Smith received a C grade for his paper. Fortunately for Frederick Smith, he didn’t take it to heart and ended up building that company he dreamed of. After graduating from Yale, he enrolled in the Marines he served two tours of duty, first as a rifle platoon leader in the U.S. Marines and later as an air controller. His four year term was well spent because it permitted him the opportunity to examine a working...
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