...Introduction Queen Mathilah intention (Vision) of raising the Putnam international airport’s quality of services and customer service can be envisaged as the first step in the right direction. From the historical data and surveys gathered it is evident that the airport is missing the targets set by industrial benchmarking of Key Performance Indicators (KPI) and passenger survey results further fortify the above issue. The good thing is that Putnam airport authorities have access to objective numerical data on performance, benchmarked against industry averages, so in other words it means what can be measured can be improved as we can gather the insight on where we stand and where we want to reach. In the capacity of director of operations, operational efficiency improvement and raising the customer satisfaction index (CSI) would have been my primary and most important KPI. For some reason the direction from Director General comes as an expected call, the challenges around the Putnam airport seems to be systemic in nature. Following the deming cycle of Plan Do Check Act, the following steps would be taken to improve the overall efficiency of the airport. In the planning phase, the attention will be focused on forming teams with clear accountability, regular updates plan and agreed plan of action. The tasks will be distributed as per the skill, capability and interest of the management staff, this also keeps them motivated towards achieving the desired goals. Some of...
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...Running Head: AIRPORT SECURITY Airport security Airport security Аіrport sеcurіty іs а fаctor thаt іs usеd to protеct us from hіjаckіngs, bombіngs, аnd аnythіng thаt wіll hаrm pеoplе flyіng through thе frіеndly skіеs. Sіncе thе bombіng of Sеptеmbеr 11, аіrport sеcurіty hаs bееn аbout tеn tіmеs tіghtеr thаn usuаl, bеcаusе thеy fаіlеd іn lеttіng thе tеrrorіsts gеt on thе plаnе wіth thеіr knіvеs. (Pаttеrson, Gаmmе, 2008) Thіs trаgеdy hаs forcеd thе country to іts brіm to fіgurе out how wе cаn tіghtеn sеcurіty аt аіrports, how wе cаn аfford іt, аnd how аіrlіnеs аnd аіrports аrе goіng to survіvе. Еvеn yеаrs bеforе thе аttаcks wе hаvе bееn tryіng to sеcurе our аіrports. Іn 1996, Prеsіdеnt Clіnton sіgnеd thе FАА Rеаuthorіzаtіon Аct of 1996. Thе bіll gаvе $19 bіllіon to thе FАА to bе іnvеstеd іn sеcurіty. Thіs movе wаs motіvаtеd by thе crаsh of TWА Flіght 800. Bіll Clіnton stаtеd "Іt wіll cаrry forwаrd our fіght аgаіnst tеrrorіsm"?. Thіs shows thаt wе hаvе bееn hаvіng somе problеms wіth our sеcurіty wаy bеforе Sеptеmbеr 11th, for Clіnton sаw somеthіng thаt nееdеd fіxіng. (Pаttеrson, Gаmmе, 2008) Thеrе аrе mаny gеnеrаl іssuеs wіth sеcurіty аt our аіrports bеforе thе аttаcks. For stаrtеrs, wе only focus on thе pаssеngеrs of thе flіghts, аnd not othеr аuthorіtіеs іn thе аіrport thаt hаvе аccеss to thе plаnеs. Аn аrtіclе іn thе Dаіly Polіcy Dіgеst sаys "Іt concеntrаtеs on pаssеngеrs аnd іgnorеs thе thousаnds of cаtеrеrs, clеаnеrs, rеfuеlеrs аnd othеrs wіth аccеss...
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...History Of Airports Author: Marta Więch ID: 45816 Group: I Department: Faculty of Economics Specialization: Aviation Management Semester: II Subject: Aviation Management English Teacher: Catherine Lockhead-Strzępka, M.B.A. Table of content: 1) Cover page 2) Table of content 3) Introduction 4) Background 5-7) First airstrips and airports 8-12) Major milestones: 8. Runway 9. Hangar 10. Air traffic control tower 11. Lighting system 12. Terminal 13) Airport of the 21st century 14) Future - what will it bring? 15) Conclusions 16) Bibliography Introduction This report describes one of the most important innovations of modern times - an airport, which followed another great invention - an airplane. It indicates the major role of aviation industry and shows how it revolutionized the way people travel around the globe. This paper concentrates on the history of an airport, the way it used to look like and how it evolved during last two centuries. This work is also about differences and common points between an airstrip, commercial or general aviation airport and a hub. It also tries to find out what kind of improvements aerodromes of the future are going to bring for passengers and airlines. We can also get acknowledged with the authors of this building project. Let's find out who they were and which nationalities made the biggest difference in the world of aviation. What is more, we will get familiar with the countries with the biggest amount...
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...Environmental Case Study: Sydney Airport ! Introduction ! With Botany Bay on one side and the CBD of Australia’s largest city on the other, Sydney Airport has a full range of environmental issues to monitor and manage. Environmental management at Sydney Airport is conducted in accordance with the Sydney Airport Environment Strategy. Sydney Airport is Australia’s busiest airport, with over 8 million international travelers and 15 million domestic travelers arriving and departing on approximately 290,000 flights annually. This makes Sydney Airport a major source of pollution in Australia today. ! ! · ! ! Sydney Airports environmental Strategy was developed in accordance with the current laws and legislations. It provides the system by which long term and daily environmental management can be planned, implemented and reviewed, in a cycle of continuous improvement. Sydney Airports Environmental Strategy comprises the following main components: Environmental Policy · Planning, including Environmental Aspect and Risk Identification and Assessment, Objectives, Targets and Action Plans · Implementation and Operation, including Environmental Responsibilities, Training and Awareness, Communication, Document and Operational Control, and Emergency Preparedness and Response ! · Checking and Corrective Action, including monitoring, assessment and auditing, and ! · Management Review. ! Overview ! ! · · · · · · · · Environmental Management and Stakeholder Relationships Resource...
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...The proposed drop-off charge at Edinburgh Airport will have a significant impact on local businesses. Edinburgh Airport has been in the spotlight in recent months due to British Airports Authority’s (BAA) proposal to introduce a drop-off charge at the airport. The radical overhaul of the current free drop-off facility at Edinburgh Airport would see the introduction of a one pound fee to spend up to 10 minutes at the airport. (Dewar 2010) This proposal to introduce a drop-off charge at Edinburgh Airport has split the population of Edinburgh and surrounding areas in two. Some believe that it will help local businesses. On the other hand, a large proportion of the local public believe that the introduction of this controversial charge will have a devastating impact on local businesses and tourism. One of the main supporters of this proposal is the former managing director of Edinburgh Airport, Gordon Dewar. His main argument is that the money generated by the introduction of this one pound drop-off charge will attract a large amount of tourists to the airport. According to Swanson (2010), introducing the one pound drop-off charge will enable Edinburgh Airport to offer customers better facilities and cheaper flights to a wider variety of destinations. If the flow of tourists increases throughout Edinburgh Airport then this should significantly improve the financial position of local businesses and help them increase their profits. This should help local businesses survive...
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...Airport Security 1. The text, Spread Your Legs and Smile, is about a frequent flier who has been working for the United Nations for the past 20 years. This flier has experienced the dramatic changes of security checks. Since 9/11 the airport security has become so strict with the routine of taking off ones shoes, putting them though the screening device and then lacing them up again. Not to mention the added insult of frisking and the bleeping wand that is shoved into one’s private places. If you do not do this with a smile on your face or if you complain, expect the worst. Today, the increase of airport security has resulted in a larger number of secondary screenings as well as a screening of a more diverse selection of travellers in order to apprehend terrorist. In one instance, a mother, who was feeding her baby breast milk in a bottle, had to drink it to prove it was not a lethal toxin. Even a handicapped boy who needed to fly with an oxygen tank had to justify to security that it was not a deadly poison gas he was breathing. 2. In the text, Spread Your Legs and Smile, the attitude toward U.S airport security is very negative. Many believe airport security has become too extreme. The author of this article, Shashi Tharoor, feels that security has gone from pleasant experience to an embarrassing nightmare involving the exposure of intimate items. Tharoor raises the question: could the proliferated pilferage among the frequent-flier circuit be linked to the regulation...
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...Stakeholders are those groups or individual in society that have a direct interest in the performance and activities of business. The main stakeholders are employees, shareholders, customers, suppliers, financiers and the local community. Stakeholders may not hold any formal authority over the organization, but theorists such as Professor Charles Handy believe that a firm’s best long-term interests are served by paying close attention to the needs of each of these stakeholders. The modern view is that a firm has responsibilities to all its stakeholders i.e. everyone with a legitimate interest in the company. These include shareholders, competitors, government, employees, directors, distributors, customers, sub-contractors, pressure groups and local community. Although a company’s directors owes a legal duty to the shareholders, they also have moral responsibilities to other stakeholder group’s objectives in their entirely. As a firm can’t meet all stakeholders’ objectives in their entirety, they have to compromise. A company should try to serve the needs of these groups or individuals, but whilst some needs are common, other needs conflict. By the development of this second runway, the public and stakeholders are affected in one or other way and it can be positive and negative. One of the stakeholders group is customers. As they are the most important part of the business, without them you cannot operate the business. If u doesn’t have customers for whom will you produce...
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...12, 2013 My Frustrating Airport Experience March 2005, I been working in Afghanistan for over six months and my first vacation was about to start and I decided to visit my family in Spain, it has been over five years since I have last see them and I was excited. Took me seven days to get to Spain because I have few bumps on the road and it became a frustrating experience but at the end I was glad to spend time with them and enjoy Spain. March 22, 2005, a group of seven guys and myself flew out of Afghanistan to US Air Force Military Base located in Uzbekistan in C130 military plane. Once we got there, they told us that flight was cancelled to Tashkent, Uzbekistan because it was snowing and it was no flights until the next day. Next day, we report to the terminal to see if we can flight out, and we did but the plane was a small, smelly old jet and the jet and bought before the cold war. I was so scared to get be in plane, but it was no other way to get out of there. Once we arrive to Tashkent, Uzbekistan, our fight was reschedule until the next day because the flight prior was cancelled and it was only one flight per day. The company took us a hotel that was five stars, I was giving my own suite due to be the only female and room service was free. The guys decided to go to the club that was located in the basement at the hotel but I decided to stay in and enjoy my room service and relax. The next morning, we went to international airport to get the flight to Frankfurt...
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...comes to baggage or even food and beverages that can be brought onto an aircraft. These rules are to help prevent any further attacks or hijackings. II. Problem In the past 16 and a half years the TSA has drastically improved the types of security measures that are used in and around airports. Using technological advancements, the TSA can search every passengers’ baggage and put the passengers through metal detectors or the full body scanner. The problem with all of this is that when millions of people travel through airports daily these security points start to build long lines quickly. These long lines tend to lead to aggravated passengers and sometimes delayed or missed flights. Many airports want to move towards a contracted security company instead of using the government funded TSA as a means of reducing these wait...
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...operations 5 Airport security 6 Cargo operations 7 Airport technical services 8 Air traffic control 8 Aircraft scheduling 9 Airport emergency services 9 Airport access 10 Infrastructure 12 Regular flights 14 Operational management 15 Connecting transport 15 Conclusion 16 Reference list 17 Appendix 18 Introduction The airport is located 10km east of Dortmund, Germany and sine 2006 its original name is “Dortmund21”, in connection to its major shareholder- DSW21. The slogan of the airport is “Näher als man denkt” (Closer than you think) and stays for the variety and high quality of flights served by the airport. Statistics show that in 2008 the airport has served more than 2.3mil passengers. The structure of the following paper will be as follows: general information about the airport, several different aspects of the industrial operations of the airport will be analysed: the baggage handling; passenger operations; airport security; airport technical services; air traffic control etc. The report will finish with a conclusion- summery of the most important points. General information Dortmund airport was officially founded on 16th April 1925. It was first served by commercial flights of Aero Lloyd, which operated flights to Paris. In 1926 it started with 12 in going and outgoing daily flights of the newly formed Deutschen Lufthansa AD. By the year 1928 the airport reported 4319 take-offs and 4321 landings. At the beginning of the 2nd World War the airport was taken...
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...Current situation Delays are a very important issue at Boston’s Logan Airport, the fifth most delayed airport in the United States. Approximately 4.75% of total flights at Logan Airport are delayed and with total annual operations projected to increase over the next 15 years, it is important to address this issue today. Delay costs, which include operational and human costs, prove to be extensive and therefore a solution has to be found to ensure the survival of Logan airport. The major causes of these delays include the adverse weather conditions as well as the fact that demand tends to be clustered at certain periods of the day. There are several approaches that can be taken to conquer this delay problem. The first option, which has been determined to be the best alternative, is to build another runway. This would ensure at least two operating runways at all times, regardless of weather conditions. The second option proposed for dealing with the delay issue is that of peak period pricing (PPP), which entails increasing airline fees during periods of high demand in order to spread the demand for flights more evenly throughout the day. Problem analysis Weather is the foremost cause of delays in the case of Logan Airport. The airport’s operational capacity is significantly impacted by these adverse weather conditions (declining from approximately 120 operations per hour in normal conditions to approximately 80 operations per hour). In some cases, entire runways must be...
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...Executive Summary In November of 1989, the City of Denver began the construction phase of its new airport with the expected completion in Fall of 1993. This project was received with political and public support and promised to aid in preventing an economic free fall. The city used as many Denver area contractors and services as possible to keep their promise of increasing the economic benefits of the new airport. Due to construction beginning later that scheduled, the design-build approach was used, which led to a number of circumstances where partially constructed, or constructed areas had to be changed causing duplication of work, increased costs and delays. Due to lack of proper planning, and that the assumption that airlines would build their own baggage system, an airport wide baggage system was not included in the final plan for the airport. BAE, after already been contracted by United to build their baggage system, was approached and agreed to build an airport wide baggage system based on negotiated conditions. At this point the scheduling and construction of the project and baggage system was out of control. As BAE worked on building and installing the baggage system, the negotiated conditions were not met, leading to further delays. The city took action to filed a lawsuit against BAE penalizing them $12,000 a day for not finishing the baggage system, possibly BAE’s reputation around the world. I recommend that BAE propose a plan for this point in the...
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...Growth of GEG Airport ABSTRACT This paper is going to explain the size and growth of Spokane international airport (GEG) by developing an empirical model. I will use the data from 1993 to 2009 on the airport, which includes passengers, local measures of income and population, and CPI to explain the development of GEG. This paper will include 7 parts: introduction and background, conceptual model, empirical model, data section, empirical results, summary and conclusion, and references. Keywords: Airport size, growth, and patterns. JEL Codes: L93 Introduction and Background In the following paper, I will specifically study Spokane International Airport using the knowledge that I have learn from Economics 320 and 421 classes to develop conceptual and empirical models that explain its size and growth. To do this, I will focus on the factors that could influence the income of the airport, which may contain the number of passengers, employers and airplanes, local population and cpi, weather and the relationships among them. For society, the result of this paper could make a clearer idea for people about airport industry; for the owners of airports, this paper may influence the management and marketing of airports and help them to earn more income; for my own, this paper can help me better understand what I have learn in this class and how to use the knowledge to work in future position. Spokane International Airport, which airport code is GEG, is...
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...Airport Security Name: Institution: Airport Security Introduction Since time immemorial, air travel has been deemed to be the safest mode of transport. Millions of people have safely travelled by air, reaching their destinations safely. Despite this fact, the aviation industry is faced with many security concerns. Since the infamous September 11, 2001 terrorist attack in the United States, there have been concerns that there are loopholes in aviation security. Terrorist activities target airports and civil aviation equipment due to their high values. For instance, in 1985, there was a massacre in Vienna and Rome that was carried out by terrorists in an airport. In addition, there have been reports of aircraft hijacking for a long time in history. These concerns have made the public to feel insecure in air travel. Currently, many countries are overhauling their security systems in airports, so as to counter any security threats. This is an important step towards ensuring that our airports remain secure and regain public trust (Blalock, Kadiyali, & Simon, 2007). Importance of Airport Security Over time, the number of passengers travelling by air has been on the increase. Most of the airports record thousands of passengers every single day. Similarly, there has been expansion of airports and the number of aircrafts, necessitated by the increase in the number of passengers. These passengers need to be safe from any terrorist attack or any hazard that may come up in the airport...
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...Airport Security Design Introduction The world and the United States stood still on 11 September 2001 as terrorist attacked the United States using four jetliners. Over the course of the next thirteen months, the President of the United States along with the U.S. Congress passed a series of bills that would change the structure of the U.S. government. On 20 September 2001, President George W. Bush announces to congress the formation of the Office Homeland Security. In a speech to congress, President Bush states, “Our nation has been put on notice: We are not immune from attack. We will take defensive measures against terrorism to protect Americans. Today, dozens of federal departments and agencies, as well as state and local governments, have responsibilities affecting homeland security, which includes airport security (Bush, 2001). Of these government agencies, the Federal Aviation Administration (FAA) and the Transportation Security Administration (TSA) provides the federal guidelines, which all airports must adhere to for security. The FAA and TSA provide these guidelines through the Recommended Security Guidelines for Airport Planning, Design, and Construction, and TSA civil aviation rules, CFR 49-1542. It is up to airport operators to follow these guidelines to insure passenger and employee safety. Security Force Many airports across the United States use local law enforcement to aid in the security of their airports. However, several airports have...
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