Skyline University

Akron Children's Hospital
Case Study

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Date:

Discussion Questions

1) What is the management-research question hierarchy for Akron Children’s Hospital?
Akron Children's Hospital identify five steps in their management-research questions hierarchy, which are: 1. Management Dilemma: the first step in the management- research question hierarchy, where the hospital choose specific objectives to generate solutions. The hospital is concerned mostly with increasing their business and the number of their patients. 2. Management Questions: searching for an innovative plan that differentiate them from their competitors and gain a competitive advantage over them. 3. Research Questions: looking for ways in which the hospital can provide for children advanced technology care equipments in their treatment. 4. Investigation Questions: the hospital investigates different questions, like "How can we attract patients from other countries to get their treatment at out hospital?" and "How parents decide whether to bring their children to our hospital?" 5. Measurement Questions: the hospital utilize a collecting data tool such as surveys and questioners to gather information from their customers regarding the hospital treatment and care for their children, the distance from the hospital to the home, and the quality of technology and medicines used.

2) What are the advantages/disadvantages of an observation study for this research?
Each observation study has its advantages and disadvantages including this study. The advantages of this observation study are the experiences that both children and parents gain throughout their staying at the hospital. Also, the observation, analysis and findings of the hospital in a certain case. Additionally, the observation is done in a long period of time and via using an audio or video