Alina Boatright
Professor Kathryn Thomas
Alina Boatright
Professor Kathryn Thomas
BSOP 326
Course Project 1
5/27/2014
BSOP 326
Course Project 1
5/27/2014
Ishikawa Kaoru
Alina Boatright
Ishikawa Kaoru
Alina Boatright

Introduction
In the 1980s to the 1990s, a new stage of quality control and management began known as Total Quality Management (TQM) and developed the focus for the western quality effort. Dr. Ishikawa Kaoru with his astonishing education and his passion for quality, helped to fulfill this necessity. Dr. Ishikawa was a Japanese advisor, father of the scientific analysis would discover the origins of complications in the industrial method. The Fishbone Diagram or “Ishikawa Diagram” among other basic quality tools were models of his great contributions to quality control. They assisted companies in recognizing many reasons of persistent quality difficulties and also fashioned a structure for brainstorming the best resolutions to those issues.
Ishikawa’s Biography and Primary Works
A proficient in quality control, educated in a family with long industrial institution, Ishikawa Kaoru was born in Tokyo 1915. He graduated in 1939 from the Engineering Department of Tokyo University majoring in applied chemistry. He was an Assistance Professor at that same University in 1947. Dr. Ishikawa Kaoru linked up with the “Quality Circles Research Group at the Union of Japanese Scientists and Engineers (JUSE)” in 1949 and aided the assemblage in developing and delivering the first basic quality control instructional course. Dr. Ishikawa was one of the most renowned innovators of the Quality Cycle movement in Japan in the early 1960s. No doubt, his exceptional hard work in his profession lead him to gain his Doctorate of Engineering which then encouraged him to become a Professor. In 1978, he became president of the Musashi Institute of Technology. Dr. Ishikawa Kaoru received numerous awards for his countless significant works amongst them was the “Walter A. Shewhart Medal”, which he received in 1988, the year before he died.
According to Evans and Lindsay (2008), “Ishikawa believed that quality begins with the customer and, therefore, understanding customers’ needs is the basis for improvement; he also believed that complains should be sought” (p. 112). Dr. Ishikawa’s concepts in assisting the quality movement in Japan guided him to concentration on the writing 647 articles and 31 books. Two of which were interpreted into English: Guide to Quality Control and What is Total Quality Control. The Japanese Way. Without his energy in assisting the quality movement, the quality plan would not be the worldwide approval and achievement that it has been currently.
Ishikawa’s Contribution to Quality Control
Dr. Ishikawa’s main influence is in streamlining statistical methods for quality control in the manufacturing sector. His concepts aided and enthused all people from the top of the organization to base line employees to transform their awareness toward quality policies. According to Greg Watson, Ishikawa believed that “All workers must be involved in quality improvements through teams to enhance the capability of individual workers and improve work processes (“Asq Org. 2004,” para, 1). As a forefather of quality control circles, Ishikawa’s shaped the customer focus within the quality movement, which is serving companies to advance leadership provision. Evans and Lindsay reinforced Ishikawa’s words by accommodating that “Usually small groups drawn from operations or management work with a trained and experienced facilitator” (p. 674). One of his recognized tools are utilized to brainstorm sections to find the best solutions is called the “Fishbone Diagram”. The illustration supports the operators to see all the sources of the outcomes of quality, which also demonstrates were to go for quality enhancements. He strived to create high principles of quality. Gauging quality improvements, he stressed, should be continuously assessed. Other practises Dr. Ishikawa has encouraged included Control Charts, Scatter Diagrams, Run Chart, Histogram, Pareto Chart, and Flowchart.
The Consequences of Ishikawa’s Philosophies for the Impending of Quality
David A.Garving believed that “Quality is defined from the customer’s point of view; is linked with profitability on both the market and cost sides; also is viewed as competitive weapon” (p. 217). Thus, companies that will implement Dr. Ishikawa’s philosophies and practice his tools like Pareto Diagrams and Ishikawa Diagram companies will see, waste reduction, re-work labour hours and testing expenditures reduction, data report reliability will rise. What is more, companies will see quality improvements that will drive production intensifications, customer’s partiality, and confidence will construct a distinguishing competitive advantage beyond other competitors.
Conclusion
Dr. Ishikawa’s key assistances to TQM carried outstanding grades to companies globally that have been compliant and implementing his philosophies. In assessment of all his undertakings that accompanied him to win copious awards, I truly have faith in, that thanks to Dr. Ishikawa’s hunger for excellent quality practices, companies are implementing good management practices and leadership around the world.

References
De la Salle University-Manila E-Quality. Retrieved from http://quality.dlsu.edu/chronicles/ishikawa.html
Evans, James R. & Lindsay William M.(2008) Managing for Quality and Performance Excellence, 7th Edition. Mason, OH: Thompson South Western.
Garvin David A. (1988) Managing Quality. New York, NY: The Free Press A Division of Macmillan, Inc.
Greg Watson (2004). The Legacy of Ishikawa. Retrieved from http://www.gregoryhwatson.eu/images/6-QP_Watson_-_April2004_-_Legacy_of_Ishikawa.pdf