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All Hands on Deck

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All Hands on Deck:
Best Buy Fights for Traction

Organizational Change

October 1, 2013

All Hands on Deck: Best Buy Fights for Traction

Best Buy was incorporated on October 20, 1996 and is a multinational retailer of consumer electronics, computing and mobile phone products, entertainment product, appliances and related service (Reuters, 2013). In the early to mid-1990s, Best Buy was growing aggressively throughout the United States; however, as they grew the company had grown too big to function effectively (Gibson & Billings, 2003, p. 10). Net store operating profits were not keeping pace and stocks were dropping (Gibson & Billings, 2003, p. 10). Most of this was based on most of the stores being managed by the brash energy of young management teams (Gibson & Billings, 2003). It was early on in Best Buy’s evolution that they needed to move from inexperienced organization to more practiced and seasoned business strategy. In order to gain back their momentum, Best Buy leadership had to do something never done before with such a large organization: implanting transformational, cultural and process change in a company of over 30,000 people with a small team of internal change agents and the support of a consulting team (Gibson & Billings, 2003, p. 10). In order to create this change, Best Buy created a change implementation team (CIT) that focused on changing the way employees would think and behave in the workplace. The CIT team developed standard operating procedures (SOP) that controlled everything from the way stores operated and down to the core ethical standards of the organization. Best Buy was successful in implementing and sustaining change by using a change implantation scorecard for the next decade.
Presently, Best Buy is now comprised of approximately 168,888 person global workforce and 1,988 stores worldwide

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