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Allstate Assignmnent

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RUNNING HEADER: “Allstate Insurance Company”

Strayer University

1. Using the model for goal setting, evaluate Allstate's goal setting process to determine whether or not Allstate has an effective goal - setting program. Goal setting is the process of specifying desired outcomes toward which individuals; teams, departments, and organizations will strive and is intended to increase organizational efficiency and effectiveness. (Hellriegel & Slocum, p.192) Goal setting is the fundamental aspect that ensures whether a person or organization would be able to navigate their way to success. The goal setting process that Allstate Insurance has implemented in their company, promises a positive work environment and inevitable success. “Diversity is Allstate’s strategy for leveraging differences in order to create a competitive advantage.” (Hellriegel & Slocum, p.215) This strategy has two major points: one is internal and the other is external . The internal focus of diversity is about “unlocking the potential for excellence in all workers by providing them the tools, resources, and opportunities to succeed.” The external focus of diversity is about making certain that the workforce matches the experiences, backgrounds, and sensitivities of the market it serves. Allstate Insurance Company strongly believes in the practice of diversity within its organization. They factor around two major points: internal and external motivation. Internally, Allstate encourages and motivates employees to work and strive to their full potential within the organization. They provide their employees with tools and resources and opportunities needed to be successful. The goal is clear and concise so the employees know what to do and how to carry it out without question. The external focus of diversity is about making sure that the work force matches the experiences, backgrounds, and sensitivities of the market it serves. Allstate superiors think of diversity not as a goal, but the process that needs to be incorporated into an organization and become a way of life for their employees. Allstate follows four principle guidelines of success to integrate their employees into the business's way of functioning: Succession Programming, Development, Measurement, and Accountability and Reward. Succession Programming is the process of hiring and efficiently equipping a diverse sector into the workplace. Allstate's management information system enables it to track and measure key drivers of career development and career opportunities for all of its more than 36,000 employees, ensuring that the company's future workforce will be diverse at all levels (Hellriegel & Slocum, p. 215). The Development stage is the process in which the diverse sector is assessed on their skills, and given the tools to improve on them. This could be job coaching or mentoring. The Measurement stage focuses on feedback from the employees. Allstate takes a survey twice a year called the Diversity Index. Using data from this index, Allstate actively encourages feedback in order to improve the working process. Accountability & Reward is when 25% of the manager's merit pay is based on the Diversity Index, as well as the Quarterly Leadership Measurement System. This ensures that managers and leaders within the company will take initiative in encouraging employees to stay in the right path in terms of the company's success. Allstate Insurance company has an effective goal setting programs. They not only push and encourage their employees into successful ventures, but they also provide various routes and tools in order to help the employer reach the goal with help from the inside.
2. Discuss the competitive advantage Allstate has from the development of the Diversity Index. Allstate Insurance implemented the Diversity Index, in order to get responses and feed -back from its employees. This index is very helpful, both to Allstate superiors as well as its employees. For the Allstate managers’ point of view, they can see where their employees stand and feel about the business and are accurately able to make adjustments or additions to company guidelines. They get the exact feedback on all problems or issues concerning the employee, and know how to efficiently go about handling the situation. For the employee, the Diversity Index serves as a tool from which their views and concerns may be heard. In most organizations, most workers feel unappreciated. With the implementation of the Diversity Index, the company as well as the employee can be on one accord within the business, which is vital for the organization's success as a whole. The Diversity Index ensures the employee retention within the company thus keeping the healthy relationship with the clients. The offers provided by the rival companies of Allstate might pose as an attractive offer; however, an employee always tries to work in the company where his or her personal existence is valued. Going elsewhere usually leaves the employee feeling the plight to rebuild their work structure in a new environment all over again.
3. Recommend the types of high-performance reward system Allstate should use to motivate its employees to reach its diversity goals. Allstate has a selective amount of programs in place to help motivate employees to reach its diversity goals. They provide onsite daycare for employees who have a hard time in balancing work with everyday life. This will take a huge burden off an employee's back, who is panicking about the babysitter getting arriving on time just in time for them not to be late for work. It also has on-site dry cleaning, oil change, and postal and catering services and allows for flexible work arrangements for its employees (Hellriegel & Slocum, p. 216). In addition, Allstate can also show its motivational appreciation through certain recognition ceremonies and advancements throughout the company. Most folks just want recognition for the work and hard dedicated hours they put in. I believe this will greatly boost employee’s aspirations of achieving success within the company. In addition, Allstate can motivate its employees with more social events, some being pleasure and some being working related. It doesn’t have to be an all work-no-play atmosphere at Allstate, but I believe that it’s an employees can function at their best in an environment that they are familiar and highly comfortable in.
4. If you were an Allstate employee, discuss whether or not you would be motivated by the Diversity Index and QLMS. Provide a detailed explanation. If I were an attorney working with Allstate, I believe the Diversity Index would motivate me to strive towards achieving success within the company to the highest degree. Using the index, I would have been put in a position compelled by responsibility to exert what is expected of me in the company. It’s like the saying goes "To much that is given, much is expected". I would feel compelled to strive toward s perfection as best as I could. The Diversity Index prompts employees to claim their voice on where they individually stand within the organization. This index assesses and evaluates the overall concerns of the employee. The only thing I would advise Allstate to promote the index more than just twice a year. It would become more rigorous and routine and more likely remind the employees to keep in mind the company's expectations of them. With that in line, employees would feel the need to respond to the index with more accurate answers and opinions. Allstate goal commitment is apparent because its taken the necessary steps to bring diversity in every area of the company to have a minor representation. Allstate feedback to its employees is superb in that all the employees receive an assessment of their current job skills and a road map for development of skills necessary for advancement. Allstate task complexity is accomplished by the continuing training and development courses offered by the company, therefore ensuring the ordered steps of their employees towards success.
References
Hellriegel, D., Slocum, J. W., Jr. (2011). Organizational Behavior: 2011 custom edition (13th ed.). Mason, OH: South Western-Cengage Learning

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