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Alternative Dispute Resolution
As corporation continues to develop and expand, the need for conflict resolution will enhance. Conflict occurs from differences within team members. Different values, attitudes, beliefs are all factors in conflict in a group setting. Creating methods of resolving conflict resolution is critical in the success of any team-oriented organization. Conflicts begin from several sources within a group setting, structural, communication, and personal factors. This document will elaborate on how mediation will provide resolution to conflict management on these sources.
An operational structure is ideal in team activities but unfortunately some orginazation create group project without careful consideration. These can potentially cause conflict within a group. Structural problems such as the size of group, level of participation and rewards is a few factors in structural problems. If resolution cannot be resolve within group, then mediation process is activated. Prior to mediation process, teams members will agree to let the mediator determine the solution. The mediator will be the professor or someone who has a neutral claim in the dispute. Information from both parties is presented to the mediator; he or she will listen to both parties and negotiate on a reasonable solution to the problem. Communication and personal factors are detrimental within a learning team. Team members with poor listening skills, different interpretation and perception in what is expected between team members and the nonverbal communication can cause conflict. Without the proper communication skills, productivity suffers, which can lead to conflict. Possessing the right personal to do the job within group activity is very important. The wrong personal can cause a delay in progress and ultimately cause conflicts. These communication and personal issues are discussed

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