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Amazon and Barnes and Noble

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Individual Workshop Assignment I compared the two sites Amazon and Barnes and Noble, from a branding perspective. The difference I see in their branding strategies is that Amazon utilizes an individual names strategy. The company’s reputation is not directly tied to its products. Amazon sells products that may be from other merchants. Amazon’s products are different because the company sells just about everything. Barnes and Noble’s reputation is for selling books. Barnes and Noble currently have expanded their product market. Both company service mixes appear to offer pure tangible goods. However, some products may offer a tangible good with accompanying services for both websites. I believe Amazon appears to have greater brand equity because of their reputation. CanGo's goal is to conduct branding in such a way that customers will easily recall and respond positively upon seeing its brand (Mastering Marketing, 2001). After comparing elements of service quality and product support, Amazon and Barnes and Noble’s intangibility may not be known until the product is purchased. However, Amazon has a good reputation for quality of service. Amazon’s perishability is not a problem because products can be stored at the supplier’s location. The variability of Amazon depends on which company Amazon sells the product through. The delivery is always subject to human error and the quality of services is variable. The inseparability of Amazon and Barnes and Noble are the same. The service experience is inseparable from the customer. When the product is completed the customer is there to see if it was done correctly (Mastering Marketing, 2001). Amazon and Barnes and Noble develop their customers trust and comfort in purchasing their products online because of their excellent reputation. However, Amazon’s return policy may depend on the merchant. Generally,

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