...American Vinyl Products, AVP, is a small manufacturer of vinyl and plastic products, such as vinyl car products, plastic after-market products, and decals for the recreational market. AVP’s customers can be divided into three groups: do-it-yourselfers (DIY), professional users, and large corporate accounts, such as American Performance Car. American Performance Car has sent the president of AVP a letter that points out AVP’s lackluster customer service and has given them an ultimatum to provide an acceptable resolution or they will leave and find another supplier. I recommend AVP to upgrade their phone system. Currently, all three different customer types go through the same phone system even though their calls are usually vastly different from one another. The DIYs call in the most per day and lasts the longest, the large corporate accounts call in the least per day and lasts the shortest, while the professional users are in between. AVP should upgrade their phone system so that it splits into three lines in order to expedite the process. They should also hire more staff, divide them up, and train them appropriately to accommodate for this. The con to doing this is that it will cost a lot of money, but I believe the revenue saved and earned from this will overtake the costs in the long run. More staff also means that even during the two hour break for lunch there will be a sufficient number of representatives. Changes should be focused on improving the experience for...
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... LaShandra Williams 6/20/2015 Power Home Remodeling Group is an American corporation headquartered in Chester, Pennsylvania, that provides services predominantly related to remodeling energy and cost saving exterior services through its various service divisions. The company services residents throughout the United States. For over 23 years, Power Home Remodeling has been the most trusted in windows, siding, roofing, and entry doors. It is a privately held company with nine business locations serving Connecticut, Delaware, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Wisconsin and Virginia. Power Home Remodeling Group, the nation’s fourth largest home remodeling company, has been recognized by three major publications for the company’s growth and expansion over the past year. In 2011, power has expanded into three new markets, including Long Island, Boston, and Atlanta, and projected to add 400 new jobs up and down the East Coast. The Power wall vinyl siding system is designed to offer industry-leading performance and complete customer satisfaction. Take a look at how power has utilized the latest technology to create the ultimate in vinyl siding solutions....
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...less egotistical they make fewer assumptions." — Henry Ford (Henry Ford, page 5). Has Chevy and Ford always been competitors or is it more recent that they have been competing against each other. In the 1890’s Ford began experimental cars on the streets of Detroit, Michigan. In 1901 with no job Henry moves back in with his father with his wife and son in Grand Boulevard in Detroit, Michigan. Also in 1901 he beat Alexander Winton in the automobile race attracting inventors to help make the Henry Ford Company. 1906 ford bought out Olds, Buick, and Cadillac to be the number one auto company maker which made Henry Ford the majority owner and president of the company. In the 1933 Chrysler and GM surpassed Ford causing Ford to be third place in American Automotive. In 1943 just two years after the United States entered world war II Henry Ford was elected president of the Ford Company and Edsel Ford died and Henry Ford II was released from the Navy to help run the company (Mike Davis,page1-4). The greatest automobile company of all time is Ford automotive. Henry has always had a skill set for craftsmanship when he made the first experimental car in 1896. It was a twin cylinder engine with the potential of 20mph; in 1899 he left his job to organize the Detroit automobile company. Fords first production was in 1903 was the model A with a under the floor engine selling...
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...rationale for your answers and any assumptions that you are making. • Before you begin, ensure that you have followed the General Instructions for Assignments, and reviewed the Criteria for Written Assignments. • Consult the Timeline for the due date for each assignment. Stonewall Industries Limited is a construction materials company with its Canadian head office located in Mississauga, Ontario. The firm is a wholly-owned subsidiary of British Wallboard. The company has been in existence in Canada since 1960 producing gypsum wallboard for the Canadian construction industry. The senior management team is located at corporate office in Mississauga directly in front of the Mississauga production facilities. These facilities provide product for the Ontario market. A plant in Montreal produces wallboard for Quebec and the Maritimes. A plant in Winnipeg produces for Manitoba and Saskatchewan. The Calgary plant manages the Alberta market and Vancouver’s plant manages British Columbia. Two mines produce the gypsum for all of the plants in Canada. Each plant is headed by a plant manager and they in turn report to VP Manufacturing, George McBain. The mine managers report to VP Mining, Mohammed Khan. In addition to McBain and Khan, the senior management team include VPHR, Judy Byer; VP Finance, Fred Ho; VP Marketing, Sonya Krajevski; and President and CEO, Jim Pender. Overall demand for gypsum wallboard in Canada tends to depend on two major environmental factors: the number of...
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...financial analysts, portfolio managers and others in understanding and evaluating the company. This book presents graphics, tabular and other statistical data about the consolidated company and its business segments. Forward-Looking Statements This DATA BOOK contains forward-looking statements which may be identified by their use of words like “plans,” “expects,” “will,” “anticipates,” “believes,” “intends,” “estimates” or other words of similar meaning. Although they reflect our current expectations, these statements are not guarantees of future performance, but involve a number of risks, uncertainties, and assumptions. Some of which include: fluctuations in energy and raw material prices; failure to develop and market new products and optimally manage product life cycles; global economic and capital markets conditions; litigation and environmental matters; changes in laws and regulations or political conditions; business or supply disruptions; ability to protect and enforce the company’s intellectual property rights; successful integration of acquired business and separation of underperforming or non-strategic assets;...
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...Eastman Chemical Company - Executive Summary Eastman Chemical Company, which was spun-off from parent company Eastman Kodak in 1994, was founded by George Eastman in 1920. Eastman Chemical is a global specialty chemical company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Eastman serves customers in approximately 100 countries and had 2014 revenues of approximately $9.5 billion. The company is headquartered in Kingsport, Tennessee, and employs approximately 15,000 people around the world. See link for detailed company information: Timeline Product Structure Eastman is divided into five business segments including: * Additives & Functional Products * Adhesives & Plasticizers * Advanced Materials * Fibers * Specialty Fluids & Intermediates See Appendix A for detailed segment information. Market Eastman Chemical is part of one of the largest and most important industries worldwide. Chemical production in the United States is valued at $42.3 billion dollars annually. Approximately 1,500 companies compete within this market. While many companies manufacture chemical products, revenue generated from chemical product manufacturing comprises only a small percentage of these companies' total revenue. For this reason, no single industry player...
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...The present case study «Apple Inc. in 2010» deals with the main problems of Apple Inc. (previously known as Apple Computer, Inc. for the first 30 years) - an American multinational corporation that along with its subsidiaries designs, manufactures and sells personal computers, consumer electronics and software. The company's best-known hardware products are the Macintosh line of computers, the iPod, the iPhone and the iPad. Its most popular software includes the Mac OS X - a PC operating system and iOS – а mobile operating system as well as the iTunes media store. By 2009 Apple Inc. had over 300 retail stores in several countries. It is one of the largest publicly traded companies in the world by market capitalization, as well as the largest technology company in the world by revenue and profit. As of 2010, the company had approximately 46,600 full-time employees. Within the last decade (2000-2010) Apple has successfully introduced three major innovations – iPod in 2001, iPhone in 2007 and iPad in 2010. To view how the company got so successful let us review in short the history and growth of the Apple Inc. over the years. As we know it was founded in 1976 by Steven Jobs and Stephen Wozniak, two young talented electronics masterminds both in their early twenties, who unfortunately dropped out of college. Their first computer was manufactured in the Jobs family's garage and called Apple I. The company was incorporated in 1977 and was named Apple Computer, Inc., but the word "Computer"...
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...Amazon’s Executive Summary Amazon started off as an internet based company under Amazon.com, Inc in July of 1995 and operates as an online retailer in North America and internationally, which was founded in 1994 by Jeff Bezos and formerly known as Cadabra.com and has been very lucrative every since its existence. It’s headquartered in Seattle, WA (Bladeknight, 2008). Amazon continues to operate various retail Web sites, including Amazon.com, Amazon.co.fr, Amazon.co.jp, Amazon.co.uk, Amazon.co.de, Amazon.cn, and Amazon.ca. Amazon specializes in a mixture of products, such as digital downloads, music and games, electronics and computers, movies, books, kids and baby items, toys, home and garden, jewelry, health and beauty supplies, apparels, grocery, auto, industrial items, tools, and sports and outdoors accessories (Amazon.com, Inc 2010). Their additional strategy is to focus more on their first new on-site store in Philadelphia. Amazon’s marketing strategy is to focus on their on-site store in Philadelphia, PA and push for it to be as promising as their on-line businesses. They will implements this strategy by continuing with their competitive pricing and beating anyone of their competitors’ pricing on any one items that is sold in their store or websites. Their consumers would be allowed to purchase products that are not on the on-site store shelves or inventory on-line and have the option to have it shipped to the Philadelphia location. The shipping would be free of...
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...The Pacific Oil Company “Look, you asked for my advice, and I gave it to you,” Frank Kelsey said. “If I were you, I wouldn’t make any more concessions! I really don’t think you ought to agree to their last demand! But you’re the one who has to live with the contract, not me!” Static on the transatlantic telephone connection obscured Jean Fontaine’s reply. Kelsey asked him to repeat what he had said. “OK, OK, calm down, Jean. I can see your point of view. I appreciate the pressures you’re under. But I sure don’t like the looks of it from this end. Keep in touch—I’ll talk to you early next week. In the meantime, I will see what others at the office think about this turn of events.” Frank Kelsey hung up the phone. He sat pensively, staring out at the rain pounding on the window. “Poor Fontaine,” he muttered to himself. “He’s so anxious to please the customer, he’d feel compelled to give them the whole pie without getting his fair share of the dessert!” Kelsey cleaned and lit his pipe as he mentally reviewed the history of the negotiations. “My word,” he thought to himself, “we are getting completely taken in with this Reliant deal! And I can’t make Fontaine see it!” Background Pacific Oil Company was founded in 1902 as the Sweetwater Oil Company of Oklahoma City, Oklahoma. The founder of Sweetwater Oil, E.M. Hutchinson, pioneered a major oil strike in north central Oklahoma that touched off the Oklahoma “black gold” rush Source: Case prepared by Roy J. Lewicki...
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...brothers, Charles and Frank, were fascinated with Karls Benz’s idea of a “horseless carriage” and in September 1893, they successfully road tested their automobile on the streets of Springfield. The Duryea Motor Wagon Company became the first automobile production factory in America and by 1896 they had sold a grand total of 13 “horseless carriages” (Wright R.A, 1996). After the Duryea Brothers, many others followed with the most famous being Henry Ford, who established The Ford Motor Co. It was said that at one point America had over “one thousand small factories” producing automobile (Bellis M. n.d.). The Automotive Industry quickly became the largest consumer of raw materials in America and around the world (steel, rubber, plastic, cloth, vinyl, lubricants etc.). Also, it created a large chain of suppliers and regulatory agencies that provided jobs for the community and revenue to the federal government....
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...America. Many people thought that Hip-Hop would fade away soon after it was introduced in the late 70s. These people were wrong because over 25 years have passed and Hip-Hop is now very popular in American culture. Hip-Hop has grown a great deal since its beginnings in south Bronx. Now Hip-Hop and rap music can be found anywhere from CDs, television shows, advertisements, and the internet. This shows how big of an impact it has on America and American music. A brief history shows Hip-Hop’s achievements and milestones. Hip-Hop is divided into two: the DJ and the MC. The DJ: Hip Hop began in South Bronx during the late 1970s. It arose when block parties were common in New York City. Deejays would use a technique to isolate the percussion breaks in songs. They did this because they knew that these percussion breaks would be easier to dance to (Hip-Hop music, par 5). This technique was very much seen in Jamaica and was brought to New York by DJ Kool Herc. DJ Kool Herc from Jamaica was known as the father of Hip-Hop. There were other Deejays that contributed to the expansion of Hip-Hop. These Deejays were DJ Hollywood, who invented the term Hip-Hop, and Grand Wizard Theodore, who invented scratching. Scratching is a technique used by deejays to produce distinctive sounds by moving a vinyl record back and forth on a turntable while manipulating the cross fader on a DJ mixer. New York was not the only city where Hip-Hop was becoming popular; Philadelphia was also contributing to its...
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...the demand for more roads, highways, bridges, railways, dams and canals. Geotextile enhance design, cost effectiveness, durability, and aesthetics of the infrastructure projects. The geotextile industry produces products that perform several functions which include reinforcement, filtration, draining, protection, and separation. The major applications for geotextiles are pavement repair, road industry, erosion control, and waste management. 1.2 ABOUT THE COMPANY Maruti Rub Plast Pvt. Ltd was established in 2008, a group company of Maruti Techno Rubber Private Ltd., which is a renowned brand in the Infrastructure and Construction Sector. It has set up its state-of-the-art manufacturing facility at Greater Noida and installed with World’s best and automated Technical Textile Machine to manufacture Warp- Knitted Geogrids and other Geosynthetic Products. The Flagship Company, Maruti Techno Rubber Private Ltd., are the market leaders in manufacturing Rubber & PVC Products, Water Stop Seals, Rubber Sheets, Shuttering Rubbers, ĵElastomeric Bearing Pads, Hydrophilic Rubber Gaskets, LDPE & HDPE Membranes, Expansion Joints, etc., that are well established in Indian and Middle East & European Markets for the last 25 years. 1.3 ABOUT THE PRODUCTS...
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...Pizza Hut in the United States. In 1967, the first Domino's Pizza franchise store opened in Ypsilanti. Domino’s continued to grow and in 1978 opened its 200th store. On May 13, 1983, Domino's opened its first international store, in Winnipeg, Canada. That same year, Domino's opened its 1,000th store overall, and by 1995 Domino's had 1,000 international locations. In 1998, after 38 years of ownership, Domino's Pizza founder Tom Monaghan announced his retirement and sold 93 percent of the company to Bain Capital, Inc. for about $1 billion and ceased being involved in day-to-day operations of the company. A year later, the company named David A. Brandon Chairman and Chief Executive Officer. Involved in day-to-day operations of the company. A year later, the company named David A. Brandon Chairman and Chief Executive Officer. In a simultaneous celebration in 2006, Domino's opened its 5,000th U.S. store in Huntley, Illinois and its 3,000th international store in Panama City, making 8,000 total stores for the system. Also that the Domino's Pizza store in Tallaght, Dublin, Ireland, became the first in Domino's history to hit a turnover of $3 million (€2.35 million) per year. As of September 2006, it has 8,238 stores which totaled US$1.4 billion in gross income. In 2007, Domino's introduced its Veterans and Delivering the Dream franchising programs and also rolled out its online and mobile ordering sites. In 2001 the company's stores in New York City and Washington D.C....
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...Harvard Business School 9-395-016 January 3, 1995 3M: Profile of an Innovating Company As a perennial winner in Fortune magazine’s annual poll of American CEOs to determine “The Ten Most Admired Corporations,” 3M was almost universally recognized as one of the world’s most consistently innovative companies. Indeed, Fortune described it as “a kind of corporate petri dish that fosters a culture of innovation.” In an era when large companies were struggling to reignite employees’ entrepreneurial spark, 3M was the benchmarking standard. Yet, in November 1991, as “Desi” DeSimone assumed the job of CEO in the midst of a worldwide recession, he was more focused on 3M’s uncertain future than on its glorious past. Beyond the stagnating sales and declining margins he knew would be reflected in his first annual report (see Exhibit 1), DeSimone was aware that the company faced some longer term challenges. With a portfolio of over 100 core technologies being leveraged into some 60,000 products which it sold in 200 countries, some observers were beginning to ask whether this $14 billion giant with over 88,000 employees could continue its extraordinary innovation-powered growth and expansion. It was a question that the new CEO knew he would have to confront honestly. A lot more than the continued admiration of his Fortune 500 peers depended on it. The Beginning: Foundations of 3M’s Values In 1902, on the basis of a report that deposits of corundum, an abrasive mineral, had been found...
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...pital to put ba ands in charge of their own careers. “It’ pretty much a venture capital n ’s h firm f bands,” on of the partn for ne ners told Billb board magazi 1. ine Al lternate structures for fina ancing and p promoting rec corded music such as art c, tist-run labels had s, been tried before without much success. Wh gave thes investors h w h hat se hope in 2009 w the belie that was ef digitiz zed music an the Intern would com nd net mbine to cre eate new, low cost ways t promote m w to music. McBri and his partners were ready to put what they had learned ab ide p t bout digital m music marketi to ing work in a vehicle that could attr t ract investors s. Ini itial response from invest e tors was mixe however. “Returns on entertainme products when ed, n ent portfo olios are smal are typicall very erratic said one N ll ly c”, New York-bas venture c sed capitalist.2 Wa the as non m major label ap pproach about to fail again? t The Music Ind dustry Th music indu he ustry compris a wary a sed alliance betwe art and b een business. Artists,...
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