Week 5

Ch. 4 - Process Design
Inggang Perwangsa Nuralam, SE., MBA.

Process Design

Tujuan:
• Apa itu Process Design?
• Apa Maksud/Tujuan yang harus dimiliki Process
Design?
• Bagaimana Volume & Variety mempengaruhi Process
Design?
• Bagaimana Proses di Desain secara detail?

• Products, services and the processes which produce them all have to be designed.
 Produk, layanan, dan proses perlu untuk di desain.

• Decisions taken during the design of a product or service will have an impact on the decisions taken during the design of the process which produces those products or services and vice versa.
 Keputusan yang diambil selama mendesain produk dan layanan akan mempunyai dampak pada keputusan yang diambil selama mendesain proses; yang menghasilkan produk dan layanan tesebut.

Process Design
(Desain Proses)

Products /
Services

Effective

Product / Service
Offered

The Smart car uses environmentally friendly design principles

• There are different ‘process types’.
 Ada beberapa perbedaan Tipe Proses

• Process types are defined by the volume and variety of ‘items’ they process.
 Tipe Proses di definisikan dengan Volume dan Variasi item (barang/jasa) yang diproses

• Process types go by different names depending on whether they produce products or services.
 Tipe Proses berjalan dengan perbedaan nama, tergantung pada apa yang diproduksi / dilayani. Manufacturing process types

Project processes
• One-off, complex, large scale, high work content ‘products’.

• Specially made, every one customized
• Defined start and finish: time, quality and cost objectives
• Many different skills have to be coordinated. • Contoh: Kontruksi

Jobbing processes:
• Very small quantities: ‘one-offs’, or only a few required.

• Specially made. High variety, low repetition. ‘Strangers’ every one