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Analysis of Sainsbury's

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Submitted By hey412
Words 3382
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1. Introduction
Sainsbury’s is the biggest food retailer. Sainsbury's supermarkets has approximately 138,000 employees, of which 70% is a part-time job, 30% were full-time jobs. 58% of the employees are a women.Sainsbury supermarket provides more than 23,000 items, of which 40% is the commodity is Sainsbury supermarket own brands. In addition to large-scale high-quality food and vegetables products, many stores also increased the toast, cooked food, meat and fish counter, deli, coffee shop, restaurant and petrol station. Today, principles and values of the founders continue to guide the company's direction--by providing customers with quality products, excellent service and thoughtful attention and makes it preferred customers shopping to Sainsbury supermarkets.
Analysis of Sainsbury’s will be discussed by the characteristics of services, consumer buying behaviour, and service quality by using some academic model.

2. The Characteristics of Services
Figure 2: Scale of Market Entities
Source: Shostack, 1977
The scale of market entities classified different products into tangible dominant and intangible dominant which include pure tangible goods, tangible goods with accompanying service, service with accompanying goods and service and pure service. It shows goods-services continuum that most products contain both goods and services in real life (see Figure 2).

Sainsbury sells products which combine goods and services. In addition, the characteristics of its services have effects on Sainsbury’s’ marketing activities and they will be discussed following.

3.1. Intangibility
The reason why services are intangible can be understood by analyzing the characteristics of intangibility, according to Hoffman and Bateson (2010). They claim that services are performances rather than objects for pure services can-not be touched, smelt, seen or tasted like

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