Assignment 1- project part 1 Yang Zhang
Initial system request- Quality Management System (QMS)
Project sponsor: Yang Zhang

Background:
A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution, which are like production, development and service in the core business area of an organization. Areas can impact the organization's ability to meet customer requirements. ISO 9001:2008 is an example of a Quality Management System. The concept of quality as we think of it now first emerged from the Industrial Revolution. And the quality profession grew from simple control, to engineering, to systems engineering. Quality control activities were predominant in the 1940s, 1950s, and 1960s. The 1970s were an era of quality engineering and the 1990s saw quality systems as an emerging field. Like medicine, accounting, and engineering, quality has achieved status as a recognized profession. Reference American Society for Quality (ASQ) Certified Quality Engineer (CQE). As Lee and Dale (1998) state, there are many organisations that are striving to assess the methods and ways in which their overall productivity, the quality of their products and services and the required operations to achieve them are done.

Business need:
An ISO 9001:2008 QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. A Process Based QMS enables the organizations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance. Early systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. With the key influences changed, QMS began to focus shifted to team cooperation and dynamics, especially the early signalling of