REPORT
Analysis of issues of Harbor Inn Hotel

Human resources in the hotel industry play a vital role for the success of the business. There are several issues in the hotel Harbor Inn in Sydney, which are directly responsible for job dissatisfaction and excessive staff turnover occurred in last few years A- Issues related with motivation

1. Lack of motivation
Susan and David experienced that the management has never motivated them to maximize their efforts in achieving the goals of organization. 2. Lack of adequate training:
Susan’s training was very slow and inadequate, upsetting the prospects of Susan’s career. Training is usually uncommon in hotel industry due to high employee turnover; even then the success of the hotel industry relies on training the workforce. Training is an essential ingredient to enhance the quality experience to employees and travelers alike (Janes).

3. Loss of trust in management
Managers did not fulfill the promises of increasing the work hours of Susan and providing car-parking slot. Managers never cared how Susan is making both ends meet with her limited salary. Many employees have lost trust in their managers. Nohria et al. (2008, pp. 2-4) argued that when the managers betray an employee, the employ feels loneliness and frustration. Attachment with organization improves employees’ commitment to the organization.

4. Issues of security of job and safety
Employees need security of job and safe environment at home and workplace. Susan was not provided an escort when she walks a long distance in day or night time to reach to her car. Her job too was insecure.

5. Lack of rewards and incentives
David expressed his displeasure saying that the good works of employees were not recognized. There is no trend of giving rewards or incentives to good performers in the organization.

B-