...oikos Case Writing Competition 2013 Social Entrepreneurship Track 3rd Place Ziqitza Health Care Limited: Responding to Corruption N. Craig Smith and Robert J. Crawford, INSEAD This is an Online Inspection Copy. Protected under Copyright Law. Reproduction Forbidden unless Authorized. Questions relating to permission should be directed to: craig.smith@insead.edu Copyright © 2013 by the Authors. All rights reserved. This case was prepared by N. Craig Smith and Robert J. Crawford as a basis for class discussion rather than to illustrate the effective or ineffective handling of an administrative situation. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form by any means without permission. oikos case collection http://www.oikos-international.org/academic/case-collection/ oikos Case Writing Competition 2013 3rd Prize Introduction After a monthly staff meeting, a young employee approached Sweta Mangal, CEO of Ziqitza Health Care Limited (ZHL). Sanjay Rafati 1 had been hired as a financial officer the previous month, in November 2011. In view of the company’s strict ethical code, he was nervous about expressing his point of view, which was why he wanted to see Ms. Mangal in private: “The situation in one of the states where ZHL operates is getting critical. Unless the government pays what it owes us immediately, we will not be able to make payroll. We won’t be able to service...
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...In 2011, the low-cost carrier Tigerair (used to be called Tiger Airways) was accused of altitude breach. Australian Transport Safety Bureau (ATSB) said that the A320 plane “descended to a level below the lowest safe altitude” 1 when it was flying to Melbourne Airport. ATSB final report2 released two years later reveals that the plane was being flown following operational documents which were materially incorrect, increasing the risk of confusion and misunderstanding by flight crews. Consequently, the plane flew over the Leopold housing estates at 400 feet below the safe minimum altitude of 2,000 feet. The main cause was Tigerair inadequate internal safety procedures. The circulation relating to Melbourne airspace structure was incorrect and it was only after this incidence that Tigerair withdrew and revised the documents and implemented additional training programmes for the flight crew. This incidence questions whether the minimal safety checks by internal safety department is ethical or unethical. Undeniably, any safety breach will affect various stakeholders and Tigerair’s ability to achieve its organizational objectives. However, increasing the level of internal safety procedures might inflate cost and put a pressure on the margin. Tigerair’s vision3 is “to remove as much cost as possible from flying, whilst providing a reliable, convenient and safe travel in the Asia-Pacific Region”. As such, increasing cost might hamper Tigerair’s ability to provide low fare flights to...
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...Analysis of business-related messages Donna Smith COMM/470 April 27, 2014 Elizabeth Kachmor Analysis of business-related messages In business today most communication is relayed through electronic means. This is done using e-mail, texting or video chats. There are advantages and disadvantages to using virtual communication, examples of the advantages are increased productivity, ability to work at home, or in the field, and less time in the office. There is also the advantage of being able to connect to staff or clients without having to access the information in the office. Some of the disadvantages are being available twenty four hours a day, and loss of personal communication. There is also the possibility of miscommunicating messages. According to Deborah Roebuck, when writing for business it is essential that the writer formulate the writing prior to sending it with the process entailing “determining your purpose, analyzing your audience, organizing your thoughts, establishing a logical order, constructing your draft and editing and polishing your draft using the 7 Cs” (Roebuck ,2006, pg.31). To communicate effectively in a business environment it is important to create a system or follow a system such as the one mentioned previously. To many times those of us, in the business field are too busy to take the time to review what we are sending. This leads to confusion on the part of the receiver and creates further time researching clarification on the original e-mail...
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...Bus 380 project management Name Course Institution Date Bus 380 project management Question #1 The kickoff meeting encompasses the first meeting, which comprises of the client of the project and the project team. Notably, this meeting defines the base elements for the entire project and other planning activities in relation to the project. This meeting has the mandate of introducing the project team members and the client. In addition, the meeting gives its members an opportunity to discuss the responsibilities of each participating member of the project (Kousholt, 2007). The process for holding a kickoff meeting is discussed below: • The agenda This process gives the members of the project a clear understanding of how the project will move to the next level of progress. • The meeting This process ensures that the meeting is flowing and time wastage is avoided. Being personal and fun at this point will make every team member to enjoy participating. • Getting started This process entails taking immediate charge and control of the meeting. During this process welcome all the participants without forgetting yourself. In addition, during this process the project is defined, its purpose and the project expected deliverables and goals. All the members of the project are introduced together with their roles. • Project presentation Having set the tone of the project, project presentation will discuss and present...
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...Math 245C Homework 1 Yunbai Cao 904066974 Apr 11, 2014 Exercise 1.10.3 Proof. Since R equipped with the usual topology F is Hausdorff, (R, F ) is Haudorff as F is stronger than F. Given any x ∈ R, for any y ∈ R\{x}, there exists By open such that By ∩ Byx = ∅. Then R\{x} = is open. Let K = [0, 1]\Q and L = { 1 }. Then K c = (−∞, 0) ∪ (1, ∞) ∪ Q ∈ F , so K 2 is closed. And L is closed by previous paragraph. Let U ⊃ K, V ⊃ L be two open neighbourhoods of K, L. Claim: U ∩ V = ∅. As F is generated by open intervals of R and {Q}, there exists 1 2 y∈R\{x} By y open and Byx x is open. Therefore {x} ∈ V ⊂ V where V is a finite intersection of open intervals (thus an open interval) and {Q}. So L ⊂ I ∩ Q ⊂ V where I is an open interval. On the other hand, as K ∩ Q = ∅, we may assume U ∈ F ( since we can always find an open subset U of U such that K ⊂ U ∈ F). As I 1 2 is an open 1 2 interval, U ∩ I = ∅ since otherwise there will be some irrational number close to in (R, F). Thus U ∩ V = ∅ as claimed. Therefore (R, F ) is not normal. that is not contained in U . Therefore U ∩ I ∩ Q = ∅ as U ∩ I ∈ F and Q is dense Exercise 1.10.6 Proof. Since X is locally compact, for any x ∈ K there exists Ux that U x is compact. Then K ⊂ cover of K, we may write K ⊂ then O = n i=1 U i x∈K Ux . Since K is compact, there n i=1 Ui with Ui ∈ {Ux : x ∈ K}. Let x open such exists a finite O= n i=1 Ui , is compact since finite union of compact sets is compact (Exercise 1.8...
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...Questions 1- Analyse strategic capabillity using an analytical framework |BASIC RESOURCES: |BASIC COMPETENCES: | |Office/facilities as their headquartes in California |Learning from past experiences | |WebPage |Customer Information | |IT server Platform |“Take Rate” – ratio of revenues ti¡o the values of goods per day | |5000 employees | | |UNIQUE RESOURCES: |UNIQUE COMPETENCES | |Ebay Brand |Web Page design | |Ebay Logo |Business Model | |Free Constant feedback |Educational System Class | | |Own security department | 2-What are the capabilities...
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...When reviewing the information provided by both employees and supervisors, a team composed of the HR Manager, the Director of Administration, and an outside consultant noted that several duties associated with maintaining customer service records were divided among three employees. This often led to delays in recording customer payments and scheduling repair services. The team regrouped the various customer service duties so that two of the employees performed complete but different functions. Filing activities were concentrated with the third employee, who also served as backup for the other two. Recruiting and Selection Equal employment opportunity guidelines clearly require a sound and comprehensive job analysis to validate recruiting and selection criteria. Without a systematic investigation of a job, an employer may be using requirements that are not specifically job related. For example, if a medical clinic requires a high school diploma for a medical records clerk job, the firm must be able to justify how such an educational requirement matches up to the tasks, duties, and responsibilities of that job. It must be able to show that the knowledge, skills, and abilities needed by the medical records clerk could be obtained only through formal education. rganizations use job analysis to identify job specifications in order to plan how and where to obtain employees for anticipated job openings, whether recruited internally or externally. For example, a job analysis for...
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...problems for me. I lost one week of class. Now I am getting better, and I have to work harder to catch other students. | 4.0 Critical Assumption and ConstraintsThis course will finish in 15 weeks. It started in September 9 and will finish in December 14. Each week we will study a new chapter of the book. | 5.0 Analysis of Option and RecommendationI have to make a good plan to study, and also use the office hours, email or Moodle to get contact with my professor to learn as much as I can from him. The best option to achieve my goal is to study, study and study. | 6.0 Preliminary Project RequirementsObviously, I need my book and a notebook full of notes in order to get the best grade | 7.0 Budget Estimate and Financial AnalysisI have paid money for the course. | 8.0 Schedule EstimateThe project will end in 15 weeks. | 9.0 Potential RisksMissing an examBecoming sickMissing a quiz or an assignment | 10.0 ExhibitsExhibit A: during this project I have to make a plan to study 8 hours each week for this class....
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...linked and about 21600 SHGs have been credit linked including repeat finance in Bhadrak district as on 21 March 2012. However, as per data maintained by the Lead Bank, 10242 SHGs have been credit linked in the district as on 31 March 2012. Four Blocks of Bhadrak district viz. Bhadrak Sadar, Basudevpur, Chandbali and Tihidi have been coverd under Word Bank assisted SHG development programme implemented by TRIPTI( a state government Agency). According to household survey made by them 7790 SHGs have been identified in those four Blocks . Taking into account the data available with Lead Bank in respect of non-TRIPTI Blocks ( Bonth-1117, Bhandaripokhari-809, Dhamnagar-1442), the total number of SHGs in the district comes to about 12100. On analysisi of data available from different sources it is observed that non-TRIPTI blocks are having less SHGs. 2.Formation of SHGs Discussion with the different partners revealed that these blocks provide scope for formation of more SHGs. The undersigned discussed with some good NGOs seeking their help in formation of SHGs. Resultantly, three NGOs who are implementing NABARD assisted programmes in the district have come out with proposals to promote about 400 SHGs during the current year as under: Name NGO | No of SHGs to be promoted | Netaji Yuvak Sanga | 300 | Binapabn Sangeet Parishad | 50 | ASHTA | 50 | Netaji Yuvak Sanga has already submitted a proposal to RO through AGM(DD) to work as SHPI for...
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..."USEFULNESS OF COST VOLUME PROFIT ANALYISI AS AMANGERIAL Concept" By samya Alakhdar , Dr . Moade Shubita , NYIT –AMMAN –JORDAN FALL-2011. Key words :managerial accounting , cost accounting , CVP. o "USEFULNESS OF COST VOLUME PROFIT ANALYISI AS AMANGERIAL CONCEPT" 1 DR.MOADE SHUBITA "USEFULNESS OF COST VOLUME PROFIT ANALYISI AS AMANGERIAL Concept" By samya Alakhdar , Dr . Moade Shubita , NYIT –AMMAN –JORDAN FALL-2011. Key words :managerial accounting , cost accounting , CVP. TOPICS TO COVER: ABSTRACT INTRODUCTION PROBLEM ASSUMPTION UNDERLYING CVP ANALYSISI THE CONTRIBUTION MARGIN. CONTRIBUTION MARGIN INCOME STATEMENT DEFINE THE BREAKEVEN POINT WHAT IS THE C.M RATIO. THE IMPORTANCE of UNIT CONTRIBUTION MARGINE DETERMINATI SOME APPLICATIONS OF CM “WHAT IF “ANALYSIS ON OF TARGET INCOME AND TAXES MOS- MARGINE OF SAFETY CHOOSING THE COST STRUCTURE TO DECREASE COST ULTIMATELY DEGREE OF OPERATING LEVERAGE DEGREE OF OPERATING LEVERAGE IMPORTANCE FOR MANAGERS SALES MIX . CASE TO STUDY. LIMITATION OF CVP CONCLOUSION REFERENCES 2 DR.MOADE SHUBITA "USEFULNESS OF COST VOLUME PROFIT ANALYISI AS AMANGERIAL Concept" By samya Alakhdar , Dr . Moade Shubita , NYIT –AMMAN –JORDAN FALL-2011. Key words :managerial accounting , cost accounting , CVP. ABSTRACT: In order to cope with many planning decisions managers use cost volume profit analysis , They find it an extremely useful measurement in a variety of ways . The present...
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...Tools and Decision Making for Ongoing Performance Management Scenario Worksheet Paul Boyle, Tamrica Brancatella, Sonya Frazier, Jessica Ives, Kraig Morgan, Rita Riley, and Kelli Simpson HCS/451 February 20, 2012 Roger Arbuckle Tools and Decision Making for Ongoing Performance Management Scenario Worksheet | What kind of information will each tool provide? | Under what conditions is this tool applicable? | FEMA | failure modes and effects analysisis a procedure in product development and operations management for analysis of potential failure modes within a system for classification by the severity and likelihood of the failures. A successful FMEA activity helps a team to identify potential failure modes based on past experience with similar products or processes, enabling the team to design those failures out of the system with the minimum of effort and resource expenditure, thereby reducing development time and costs. It is widely used in manufacturing industries in various phases of the product life cycle and is now increasingly finding use in the service industry. | When a process, product or service is being designed or redesigned, after quality function deployment. When an existing process, product or service is being applied in a new way. * Before developing control plans for a new or modified process. When improvement goals are planned for an existing process, product or service. When analyzing failures of an existing process, product or service. * Periodically...
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...CHAPTER 6 | 1 CORRECT | | A process is said to be in control when all the variation that is noticed can be assigned to specific causes. | | | A) | True | | | B) | False | | | | | | | | 2 CORRECT | | 'GAPS' refer to differences in perceptions, expectations, goals and understanding among management, employees and customers. | | | A) | True | | | B) | False | | | | | | | | 3 INCORRECT | | A walk-through audit is a service delivery process-oriented survey given to customers and mangers to evaluate the perception of the customer experience. | | | A) | True | | | B) | False | | | | | | | | 4 INCORRECT | | Quality function deployment is a service design tool to translate customer expectations into measurable conformance specifications. | | | A) | True | | | B) | False | | | | | | | | 5 CORRECT | | According to customers, __________ is the most important dimension of service quality? | | | A) | prompt service | | | B) | courtesy of employees | | | C) | the attractiveness of the service facility | | | D) | the dependability and accuracy of the service | | | | | | | | 6 INCORRECT | | Companies often "manage the evidence". For example, a motel will place a plastic liner on the toilet seat to show that it has been cleaned. Which 'GAP' is this activity attempting to close? | | | A) | GAP 5: difference between what customers expect and what they...
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...General Accepted Accounting Principles to International Financial Reporting Standard: The Potential Change for Leasing The United States, via the US Financial Accounting Standards Board (FASB), International Accounting Standards Board, and SEC all have begun the process to migrate from General Accepted Accounting Principles (GAAP) to the International Financial Reporting Standard (IFRS). This migration has advocates for and against the change. A major change in the IFRS proposal is the accounting of leases. One noticeable aspect of the proposals involves classifying operating leases as assets. The proposed rule would, from the lessee perspective, consider all long term leases as assets and not as operating expenses.1 The tax implications of this change would be significant, long term operating leases are currently considered expenses. Since these leases are treated as current expenses and reduce income, they are not currently taxed. A financed lease, also known in the U.S. as a capital lease, is considered an asset and therefore flows to the income statement. A financed lease increases income and is therefore paid with post tax revenue and subsequently depreciated. 3 The current IFRS proposal would classify operating leases as expenses only if those leases are 12 months or less. This change would reclassify most leases under GAAP from operating leases to finance or capital leases under IFRS. These proposed changes could have wide ranging affects on real estate, automobile...
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...Call us: 0207 118 0808 Free Quote Home Order Services Guarantees Writers About Us Contact & FAQs Analysis and Contrast of Dividend Policies of Two Companies over the Last Five Year: BP PLC vs. LogicaCMG PLC This is a sample paper written by one of Ivory Research's writers. If you would like us to write your essay, assignment or dissertation – simply get your instant quote and place your order. We GUARANTEE that your order will be written by a professional writer with a UK degree, will be plagiarism free, will exactly match your specifications and quality standard, and will be delivered – by your deadline! Analysis and Contrast of Dividend Policies of Two Companies over the Last Five Year: BP PLC vs. LogicaCMG PLC Share This Story, Choose Your Platform! Share on FacebookTweet about this on TwitterShare on TumblrShare on LinkedInShare on Google+Email this to someone The purpose of the following report is to analyse the dividend policy of Logica PLC and BP PLC over the last five years. Firstly, the dividend policy of BP PLC as well as Logica PLC over the last five years will be analysed. Secondly, based on that analysis, the dividend policies of both companies will be compared. Then the Lintner’s Model of the dividend policy will be reviewed and it will be identified how the dividend policy of both companies can be explained by this model. Moreover, the report includes a brief discussion of the skills developed during the project. 1. ANALYSIS OF DIVIDEND POLICY ...
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...of Firm and Household Decisions CHAPTER 11 General Equilibrium and the Efficiency of Perfect Competition Prepared by: Fernando Quijano and Yvonn Quijano General Equilibrium and the Efficiency © 2004 Prentice Hall Business Publishing Principles of Economics, 7/e Karl Case, Ray Fair © 2004 Prentice Hall Business Publishing C H A P T E R 11: Perfect Competition • Input and output markets cannot be considered separately or as if they operated independently. Principles of Economics, 7/e Karl Case, Ray Fair 2 of 33 General Equilibrium and the Efficiency • Partial equilibrium analysisis the process of examining the equilibrium conditions in individual markets and for households and firms separately. • General equilibrium is the condition that exists when all markets in an economy are in simultaneous equilibrium. General Equilibrium and the Efficiency General Equilibrium and the Efficiency of Perfect Competition General Equilibrium and the Efficiency of Perfect Competition • In judging the performance of an economic system, two criteria used are efficiency and equity (fairness). • Efficiency is the condition in which the economy is producing what people want at the least possible cost. of C H A P T E R 11: Perfect Competition © 2004 Prentice Hall Business Publishing Principles of Economics, 7/e Karl Case, Ray Fair 3 of 33 © 2004 Prentice Hall Business Publishing C H A P T E R 11: Perfect Competition of ...
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