...SPV3 - December 2010 [pic] Table of content 1 Project description 4 1.1 Background 4 1.2 Purpose 4 1.3 Problem formulation 5 1.4 Delimitation 5 2 Introduction 6 3 Value stream mapping 7 4 ISO quality system 8 4.1 Three hierarchical levels of a quality control system 8 4.1.1 Strategic level 8 4.1.2 Tactical level 8 4.1.3 Operational level 8 4.2 Objectives: 9 4.3 General principles for a quality handbook: 9 5 Danish Standard 11 5.0.1 Standardise procedures 11 5.0.2 Quality documents 11 5.0.3 Supplier selection 12 5.0.4 Production control 12 5.0.5 Inspection 12 5.0.6 Handling of inventory 13 5.0.7 Customer feedback and needs 13 6 Current state 13 6.1 Processes 13 6.1.1 Welding 13 6.1.2 Painting 14 6.1.3 Assembly 14 6.2 Human recourse and training of new employees 15 6.3 Current quality system 15 6.3.1 5S at Dal-Bo 16 7 Data collecting 16 8 Data analysing 17 8.1 Pareto analysis 17 8.2 Ishikawa diagram (fishbone diagram) 19 8.3 Statistical Process Control 21 8.4 Sub conclusion 22 9 Lean boards 22 9.1 Lean boards at Dal-Bo 23 9.2 Content of a lean board 23 9.2.1 Quality goals and strategy: 23 9.2.2 Errors that occur and costs: 25 9.2.3 Customer feedback: 25 9.2.4 Improvement suggestions: 25 9.2.5 Productivity and on time delivery: 29 9.2.6 5S patrol: 29 ...
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