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Analyzing Managerial Decisions: eBay.com 1. How does eBay create value? eBay creates value by bringing together buyers and sellers in online forum that enables people to buy and sell a wide variety of goods. It is a mechanism for people who want to do their shopping from their home to do so. It also provides a safe and secure way for buyers and sellers to complete transactions.

2. What potential contracting problems exist on eBay? One of the contracting problems might be the selling of damaged or inferior products by fraudulent sellers. Another would be the misuse of eBay by trading banned items. Another would be that the seller may deliver a product that doesn’t meet the expectations of the buyer based on the item description or there could be non-payment of goods by the buyer or non-delivery of the goods by the seller. It is also difficult to judge the authenticity of buyers and sellers in advance, which creates a problem for eBay by having to verify the people involved in the transaction. Also, another problem would be transportation of goods from one place to another. eBay has no control on the delivery schedule of products as they have to rely on the transportation system the seller chooses.

3. How does eBay address these problems? eBay addresses these problems by insuring the buyers for non-delivery/damaged delivery of products. It also establishes in-house fraud prevention and escrow services to prevent fraudulent transactions. eBay also has one of the best payment mechanisms in the industry. Further, it blocks people for future transactions who have committed frauds on the website.

4. What are the contracting costs at eBay? The costs would be costs related to website maintenance, costs in the form of technical staff, finance and accounting staff, safety, insurance and

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