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Analyzing Messages

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Analyzing Messages
Jeffrey Richardson
COMM/470
November 22nd, 2011
Mr. Michael Zervos

Analyzing Messages

In today’s technological based world, communicating is a very important part of our daily lives. Whether it is a phone call, text, email or even a voicemail, the ways people or companies communicate is what makes our country run on a daily basis. Effective communication, either virtual or natural, is an integral part of our daily lives. As an employee for a major satellite network (Dish Network) here in Jacksonville, I know good communication is a very important part of my professional life. As a Crew Leader for technicians, my communication skills allow me to provide good customer service at all times. As a Crew Leader for a company that provides thousands of customer’s entertainment every minute of the day, I know that effective communicator also means effective an effective leader because an effective leader provides clear, accurate, and relevant information that employees can use to their benefits. But for a communication to be effective, according to our textbook, one must be aware of the various components of the communication process which are: sender, receiver, message, channel, feedback, environment and noise (Roebuck & McKenney, 2006).
In this paper, I will concentrate on three messages that I received and responded at Dish Network. As a Crew Leader, I am receiving phone calls and voicemails on a daily basis. Since I am mainly in the field for over 12 hours a day I only deal with phone calls and face to face communication. I prefer to have a crew team meeting every morning to provide my technicians with the most up to date information from the front office. I also open the floor up to any questions or concerns that anyone might have.
The first message that I am going to analyze is a voicemail I received from my Field Service Manager, who

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