The purpose of this paper is to explore organizational communication, the effectiveness of organizational communication. This paper will explore different forms of communication in an organization.
The Harford is an exceptional company celebrated for financial performance, character, and customer value. The Hartford is an automobile, home, and renter’s insurance company. They service many customers over forty-nine states. The Hartford has been around for two hundred years, Abraham Lincoln was one of The Hartford’s first customers. They have many different lines of business: agency where they help agents deal with their insureds. There is the consumer direct line of business that deals with customers who are forty-nine and younger. There is the AARP line of business that helps and service customer who are forty-nine and a half and older just to name a few. When analyzing organizational communication you must first know and understand what communication is. Communication is a way of getting a message across from one person to another. Through communication individuals can share feelings, emotions, thoughts, ideas, even policies and procedures. Communication plays a dynamic part in the way and organization runs. Organizations have to communicate in order to carry out their daily activities and to make the business run as smoothly as possible. There are different ways to communicate in an organization there is superior-subordinate, peer relationships and internal-external relationships (Cheney, Christensen, Zorn & Ganesh, 2011, p. 152-157).
The Hartford uses superior- subordinate forms of communication mainly to get messages across the whole Hartford community. In this form of communication there is an upward and downward communication flows (Cheney et al., 2011, p. 152). The downward communication is usually one sided it is used to give job