Analyzing a Job
MGT 531
August 27,2012

Analyzing a Job
TO: ExpressJet Hiring Managers
FROM: G. Redd Department of Flight Operations Third Floor

DATE: August 27, 2012
SUBJECT: Identifying the requirements needed to fulfill crew scheduling gap Understanding responsibilities of a position is the sole responsibility of the human resources department to obtain and have a basic understanding of what the functions of the position is. This memo identifies responsibility for the crew scheduling position. Defining certain attributes for the position such as position details, duties, performance requirements of the position, and knowledge and skills required. The memo will conclude with determining the organizational positioning of the opportunity and how the opportunity is consistent with ExpressJet’s strategic goals.
Problem
Scheduling has become increasingly dependent upon skilled multi-taskers, team players, effective listeners, analytical persons, and good problem solvers (thinking outside the box). This requirement has been the focus of a substantial effort over the past year. Unfortunately, with minimum pay, none friendly family schedules, and lack of communication this department is not functioning to its full capacity and is wearing on the few good employees, which in turn is causing an alarming high turnover rate (ExpressJet Airlines Inc., 2012).
Responsibilities for the position ➢ Ensuring flights operated by ExpressJet have proper crew compliment ➢ Flights operate in accordance with applicable Federal Aviation Regulation, union agreements, and company policies ➢ Notifying crew members in a timely fashion of changes to his or her schedule ➢ Making adjustments to crew members schedule ➢ Perform other duties as assigned or required
Attributes
➢ Passion: Without passion for scheduling simple mistakes are made ➢ Dedication: Making sure persons are able to dedicate themselves to completing a task ➢ Quick thinker: Person must be able to think on his or her feet ➢ Multi-taker: Must be able to perform multiple jobs at once ➢ Good Listener: Must be able to relay what crew member needs are ➢ Team Player: Must be able to work in a team setting ➢ Flexibility: Must be able to work vary shifts and mandatory overtime ➢ Quick Learner: Must be able to quickly learn new skills and retain information
Duties
➢ Able to understand the 24-hour clock ➢ Arrange, revise and cancel crew member hotel and travel (deadheads) ➢ Work under pressure and in a high stress environment ➢ Work vary rotating shifts including overnights, holidays, and weekends ➢ Must be willing to work mandatory overtime ➢ Speak clearly over the telephone and convey messages clearly to other schedulers ➢ Memorize computer entry codes ➢ Memorize codes for all city and countries the company operates to ➢ Able to speak, write, and read English fluently ➢ Able to organize information in accordance with company policy
Performance Requirements ➢ Communicate with OCC duty manager with delay and possible cancelations ➢ Must be able to keep 98% of not notified list down from missed calls ➢ Must be able take continuing education of scheduling changes ➢ Must be able to pass both CRJ and ERJ contract test every quarter ➢ Must be able to work travel desk, regular scheduling, and reroute within seven months of starting on the floor ➢ Must be off not notified list within one month starting out on the floor ➢ After using all sick time must maintain 80% of sick or late time within every quarter
Knowledge and Skills ➢ Must have computer knowledge of Microsoft Office ➢ Must have data entry skills ➢ Must be able to type 30 plus words a minute ➢ Must have knowledge of airline industry ➢ Must have basic phone skills ➢ Must have basic computer skills
Evaluating ExpressJet’s opportunity with flight operations as a crew scheduler at this moment is not consistent with the company’s strategic goals for the department. With the company reporting a five million dollar loss during second quarter fiscal for 2012. With the persons that has exited the company or transferred into another department within the company scheduling continues to suffer. Funds are not place within the department to hire quality persons, which would be required to meet the minimum requirements that is listed within this memo; therefore the pay is consistent with the quality of persons hired as well as the number of quality people leaving. Most people go into scheduling not understanding what the requirements are and leave because the pay and description does not currently match. I am asking for several changes to be made as outlined within the memo to help the company increase revenue, reduce turnover rate, and hire quality and long Gevity employees (ExpressJet Airlines Inc., 2012).

Reference
ExpressJet Airlines Inc. (2012). Career Portal. Retrieved from http://www.2.ultirecruit.com/SKY1000B/JobBoard/ListJobs.aspx?_VT=IntCan