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Andy’s Recipe

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“Andy’s Recipe”
Daifallah Alshaikhi
MGT-560: Leadership Development
Colorado State University-Global Campus
Saudi Electronic University
Dr. Steven Westlund
Date
21- Feb-2014

Food is a basic need for everyone. Although many people prefer eating at home, many others will look for new places to dine in for a change. It is usually hard to find a table in famous restaurants unless you have a previous reservation. Famous restaurants owners enjoy a deluxe existence by having a better chance to meet important customers. The success of a restaurant depends on providing quality food and friendly atmosphere. Once customers like a certain restaurant they will usually revisit. Customers’ satisfaction is also an important element of success. Therefore, responding to customers’ needs could lead to outstanding results. Consequently, an efficient managerial approach could help a restaurant to provide both the high quality of food and the customer satisfaction.

In this paper, “Andy’s Recipe” a case study which talks about an Italian restaurant owned by Andy Garafallo shall be analyzed. “Andy” is an owner and a leader with confident approach. He does not try different fads to get people into his restaurant. He believes that his restaurant provides delicious food and a friendly environment for socializing. Currently, “Andy” employs three managers: Kelly, Danielle, and Patrick. Each of them has a different strengths and weakness. In order to keep their strengths and improve their weakness, “Andy” is introducing himself as an example and continuously coaching them for better production using situational leadership approach. The return on this approach is that Andy’s Italian restaurant nets 30% profit, year in and year out comparing to many other restaurants whom they are happy to net 5-7% profit.

There are number of factors account for the success of Andy’s

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