...1. How would you rate yourself as a team leader? I’m very good team leader due to 2 important aspects: * I’m a great believer in feedback. I always ensure that my feedback is timely and based on facts rather than speculation. * I also believe in consulting with my team members. Not only do they feel more valued, but often I learn something new. Example required. 2. Are you a team player? 3. How do you handle differences between your team members? 4. What steps do you take to make each team member feel important? 5. What are the key values of a leader? How do you demonstrate these values? 6. What’s the difference between a manager and a leader? 7. How open minded are you to other team members and a leader? 8. Do you consult members? 9. Give an example of a risk you had to take. Why did you decide to take the risk? 10. How do you maintain a relations with a person in cases where you cant agree? Sample excellent response: Luckily, I have quite a bit of previous team experience, and have faced this situation a few times in the past -- so let me tell you how I've learned to handle the issue. The most important first step in dealing with an underperforming subordinate or team member is honest communications -- talking with the person can lead to some surprising discoveries, such as the person not understanding the assigned tasks to being overwhelmed with the assignment. Once I discovered the problem, I could then forge...
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...MANAGERIAL COMMUNICATION ACTIVITY 2 TECHNOLOGY AND COMMUNICATION Submitted to:- miss pallavi Submitted by:- sahista n baxi Technology and Communication Communication is simply the act of transferring information from one place to another. communication is the activity of conveying information through the exchange of ideas, feelings, intentions, attitudes, expectations, perceptions or commands, as by speech, gestures, writings, behaviour and possibly by other means such as electromagnetic, chemical or physical phenomena. It is the meaningful exchange of information between two or more participants. Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender's message. Communication is of many types some of them are non-verbal communication, verbal communication, oral communication, written communication etc. Non-verbal communication describes the process of conveying meaning in the form of non-word messages. Verbal communication takes place through the spoken words between the...
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...went dry, I was so thirsty. Not for a football mag or a cookbook; I needed a coolant, I was so angry. But for a laughter booster storybook. How stupid I was, I forgot my 3. _________! I found one about a 2._________in a brook So I rushed back 4. _____and took my money; That hoots to woo a foolish rook. Then back to the store, I looked like crazy. By hook or by crook, I had to buy the book! But I got the book and now I’m 5. _________. II. READING COMPREHENSION. Read the selections below and answer the questions that follow. Encircle the letter of the best answer. A milkman became very wealthy through dishonest means. He had to cross a river daily to reach the city where his customers lived. He mixed the water of the river generously with the milk that he sold for a good profit. One day he went around collecting the dues in order to celebrate the wedding of his son. With the large amount thus collected he purchased plenty of rich clothes and glittering gold ornaments. But while crossing the river the boat capsized and all his costly purchases were swallowed by the river. The milk vendor was speechless with grief. At that time he heard a voice that came from the river, “Do not weep. What you have lost is only the illicit gains you earned through cheating your customers.” 6. Who is the main character in the story? a. river man b. customer c. son d. milkman 7. What does the vendor mix milk with? a. wine b. water c. alcohol d...
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...is not exceptional. There are many classical movies that surround this topic and Pearl Harbor is one of the most impressive one. In this movie, Micheal Bay focuses on the situation of the U.S in the first stage of WWII and the attack of Japanese on Pearl Harbor; the response of the U.S after this event and the love story of three main characters in the war time. Main ideas covered the movie: In the first stage of the war, the U.S maintained a position of isolationism. Focusing on trading weapons, they transported their products to the customers by non-American ships in order to avoid involving in the war. However, after Germany invaded Poland in 1939, President Franklin D. Roosevelt proposed the Lend-Lease Act to Congress for giving military aid to British without any repayment. At that time, the U.S, they did not seem to be neutral anymore. In the side of Japan, although the U.S was waiting for a peace treaty from them, they did not reply and prepare secretively for an attack to American battle fleet which Pearl Harbor was the target. They wanted to destroy the influence of the U.S in Asia. The attack took the Americans completely by surprise, it occurred on the early of Sunday in 1941 when American’s defense lacked of preparation. The plan carried out few weeks ago. Japanese battle fleet disguised to move far away in order to make less attention to U.S Navy. Many modern aircraft and skillful air crews were used in this mission. Because of very low level of defense, the American...
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...Locker−Kienzler: Business and Administrative Communication, Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 C H A P T E R 10 Informative and Positive Messages Learning Objectives After studying this chapter, you will know: 1 When to use common business media. 2 How to use the chosen channel effectively. 3 How to write letters and memos. 4 How to compose some of the common varieties of informative and positive messages. Locker−Kienzler: Business and Administrative Communication, Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 IN THE NEWS All in a Day’s (Communication) Work im Donald, CEO and president of Starbucks, He is also known for visiting his stores, where he knows the value of informative and positive dons the green apron, goes behind the counter, and talks messages. His days are full of them. On the with employees. When he is in Seattle, he visits about day of his Fortune magazine interview, around 20 Starbucks a week; when he is traveling, about 10 a day. 6 AM he left a voice mail for Although you probably don’t 100 regional managers, wrote want his e-mail load, you might personal thank-you notes to “He gets 200–250 emails daily and appreciate his meeting time lim25 employees, and signed 500 responds personally to 75% of them.” its. He books meetings for an birthday cards. He will sign hour...
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...an organization to have what they consider as quality communication practices, technology and mission objectives must be clear and effective. No one could imagine a sales representative for an organization to be efficient if that individual still used a pager as a communication tool. Location and market share also are determining factors when companies consider the technology used within their business so the company can communicate among themselves and their customers. Clear, the corporation I work for provides the country with mobile wireless broadband Internet to give people the ability to send and receive data “on the go.” To communicate effectively in my business, verbal and nonverbal communication techniques are practiced and applied daily. Face-to-face communication can be accomplished as it always has, or can be conducted through the Internet using video communication services through companies like Skype and Google Voice with video chat. E-mail, text messaging, memos, faxes, and letters are nonverbal forms of communication. Analyzing a message means understanding the flow of how message is created, the intention of the message, how it is delivered to the recipient, who the receiver is, the feedback given, the environment in which the message is sent and received, and the distractions that create noise for misinterpretation. Three examples of communication that I experience daily are face-to-face meeting, voicemails received and...
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...expressing emotion (Roebuck & McKenney, 2006). The purpose of writing the email should be clear. The subject line tells the recipient the purpose of the message (Roebuck & McKenney, 2006). It can be the most important part of the message because it may determine if an individual will open the email or not (Roebuck & McKenney, 2006). The message should be read aloud to see if the writer speaks the way the email has been written. The email should discuss only one issue and should avoid wordiness and passive writing (Roebuck & McKenney, 2006). To make the email easy to read signpost such as bullets, numbers, and tables should be used (Roebuck & McKenney, 2006). To avoid writing expressing emotion the writer should avoid writing when upset or angry and proper...
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...Short 'n' Simple Skits for actors or puppets Hansel & Gretel, by J. Jaquish - an easy play for 14 actors & a reader, about 15 - 20 minutes long. The Way I Remember It, by J. Jaquish - a medium difficulty play for age 6+; 13 or more actors, about 15 to 20 minutes. Little Orphan Annie (a scary poem acted out) by James Whitcomb Riley, adapted for stage by J. Jaquish. 5 to 7 children & 3 to 5 adults. Skits for Scouts, by R. Gary Hendra Taliban Pizza phone skit + Osama Bin Laden's Memo to Cavemates Skits & Other Plays at A-Z Scripts & Puppets for Home Schoolers Excellent Readers Theater Scripts by Aaron Shepard, Folk Tales & Historical Fiction, grades 3-9 Richard Nathan's Imaginative and Quirky Short and Long Plays, Horror and Science Fiction, etc. (small and medium size casts) CONTACT Jeannette Jaquish FunAntics Theater Scripts HOME PAGE ----------------------------------------------- If you like, Donate $1 to FunAntics at this link: ------------------------------------------------- Top of Form Bottom of Form --------------------------------------------------- Many comics make good short skits. Check out: Calvin & Hobbes (sold in book form now) and Dilbert and Zits for skits using ordinary clothing and few props. Other comics in the newspaper make good short skits. Make a Laugh-In Joke Wall (ask someone born before 1959 what Rowan and Martin's Laugh-In was). Slit a refrigerator box down one corner so you can open it up and...
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...KAZIAN GLOBAL SCHOOL OF BUSINESS MANAGEMENT MARKS: 80 COURSE: MBA SUBJECT: Business communication Name: Harish Kumaraswamy Reference Number: KT-00512-10224 Note:- 1) Kindly write case study number question number properly 2) Attached question papers with answer sheets ____________________________________________________________________________________ Section A (Marks-15) Barry and Communication Barriers One common complaint employee’s voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to Supplement Answers section. Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Barry is ServSafe® certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food...
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...1) | Regardless of the type of segmentation scheme used, the key is adjusting the marketing program to recognize ________. | (1point) | | | the cost–benefit relationship of narrowing the target market | | | | | saturated markets | | | | | customer differences | | | | | the level of disposable income earned by the target group | | | | | customer similarities | | | | | | Score: 0 | | | | | | | 2) | ________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm. | (1point) | | | Adaptability screening | | | | | Multicultural seminars | | | | | Diversity training | | | | | Literacy training | | | | | Mandatory arbitration | | | | | | Score: 0 | | | | | | | 3) | In Vroom's theory of motivation, motivation is equal to E * I * V, where I represents ________. | (1point) | | | imperative action | | | | | intrinsic needs | | | | | internalization | | | | | instrumentality | | | | | incentives | | | | | | Score: 1 | | | | | | | 4) | Gerber serves primarily baby food. In choosing to focus on the baby market, Gerber is defining its competitive sphere on the basis of ________. | (1point) | | | geography | | | | | industry | | | | | competence | | | | | vertical | | | | | market segment | ...
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...ENGLISH BUSINESS WRITING [pic] MODULE BOOK AND READER Course of study: ICM / English Course title: Business Writing Year of study: term 4 ourse year: 2011-2012 Department of English School of European Studies and Communication Management The Hague University Course Information |Title |Business Communication | |Name of study unit |English Communication Skills | |Study unit | | |Department |ICM | |Module manager |A. van der Wijngaard / Y. Overdevest | |Module number |To be announced | |Programme / year of study / term |ICM / year 1 / semester 2 / term 4 | |Study load |28 hours (1 ECTS credit) | |Entry level |None...
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...The Man Who Desired Gold Bansir, the chariot builder, sat dejectedly on a low wall outside his house. As he surveys his modest property, his wife pops out now and again giving him a disapproving “you should be working” look. As his glance moves to the hustle and bustle of the surrounding city, his friend Kobbi the musician walks up. Noticing Bansir is sitting around instead of working, Kobbi assumes things are going well for Bansir and asks to borrow two shekels for the Nobleman’s Feast. Bansir explains that he doesn’t have two shekels to lend, not even to his best friend. Kobbi asks why, if Bansir is in such dire straights, he isn’t working on the half-completed chariot in his workshop. Bansir replies that it’s due to a dream he had had the previous night. In the dream, he had all the money he could want, he was able to give freely to the poor and purchase all his heart desired. Upon waking, he came back to the realization that he had no money at all, and had been sitting glumly on the wall ever since. Bansir goes on to explain that both he and Kobbi had worked hard their entire lives, and made a decent amount of money over the span of years, and yet at this point had little to show for it. How, then, could two educated men have worked so hard yet attained so little? Kobbi sympathizes with Bansir’s situation. He, too, has worked hard his whole life playing his lyre and has very little to show for it. Kobbi mentions that he passed their mutual friend, Arkad, in the streets...
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...First Interview vs. Second Interview | | | First interview and second interviews differ in major aspects. First interviews are normally carried out by a human resources officer, whose intention is to check out your academic background, skills set and work experience against the info on your resume. There is greater flexibility in the format of second interviews, which may involve a one-on-one meeting (probably with your potential immediate supervisor), panel or group interviews, or a series of interviews. The second interview is out to probe two key areas: 1. Your competency for the position 2. How you will fit in with the company and the staffFor more handy tips for the job hunt, grab your copy of JobStreet Classifinder, out every Sunday with the Philippine Star. | 1. Take along interview essentials, such as pen and paper and your portfolio, which should include copies of your resume, transcript of records, work samples and a list of references. 2. Get a good night sleep on the interview’s eve so you’re fresh and alert on D-day. Eat a good breakfast and take along a small snack to keep you going throughout what might be a long day. 3. Don’t forget the cardinal rules of any interview: Arrive on time, wear proper business attire, and maintain eye contact with the interviewer. And don’t forget to smile! 4. Prep even more for the second interview, which may involve more people (including group or panel interviews), more tricky and in-depth questions...
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...US Department of Labor ------------------------------------------------- Top of Form Bottom of Form U.S. Bureau of Labor Statistics * ------------------------------------------------- Latest Releases » * * ------------------------------------------------- Major Economic Indicators » * njuries, Illnesses, and Fatalities FONT SIZE: PRINT: IIF Injuries, Illnesses, and Fatalities * IIF Homepage * IIF Overview * IIF FAQ * Contact IIF SHARE ON: Important Web Site Notices U.S. Bureau of Labor Statistics | OCWC/OSH, PSB Suite 3180, 2 Massachusetts Avenue, NE Washington, DC 20212-0001 www.bls.gov/IIF/ | Telephone: 1-202-691-6170 | Contact IIF http://www.bls.gov/iif/oshwc/cfoi/osar0016.htm Workplace Homicides Up 50 Percent In The Last Year Dan Fastenberg Jan 28th 2013 9:43AM Updated Jan 28th 2013 11:00AM The massacre at the Sandy Hook elementary school reinvigorated the dormant debate over gun control and how best to stop the gun violence in schools. Now, new research suggests that violence in the workplace also has jumped dramatically, with workplace killings up 50 percent in the past year alone. That would make 2012 the "worst year in about 20 years" for workplace homicides, according to Dr. Larry Barton, president of the Bryn Mawr, Pa.-based American College, an expert in crisis management and violence in corporate America. In a previous interview with AOL Jobs, Barton said that his statistics are based on...
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...Content Intoduction 3 Why do customers complain? 3 Complaints are a goldmine of information 6 Why is Complaints Handling Important? 7 Intoduction A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”. It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence. If the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as association of the rights of the consumers , a county government (if it has a “consumer protection” office) and etc. These and similar organizations in other countries accept for consumer complaints and assist people with customer service issues, as do government representatives like attorneys general. Consumers however rarely file complaints in the more formal legal sense, which consists of a formal legal process. Internet forums and the advent of social media have provided consumers with a new way to submit complaints. Consumer news and...
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