MGMT1001 s2 2013 – ‘Spot Collection’
Bring to tutorials week beginning 5 August
Topic 1: What is Management?
1. Textbook question: answer Question 2 in the ‘Discussion Questions’ for the Case study Managing McDonald’s Australia on page 36.
a. As the CEO of McDonald’s Australia, what is Catriona Noble’s role?
According to this case study, Catriona Noble’s role could be responsible for marketing, public affairs, operations, supply chain, the Pacific Islands and business planning, taking on a leadership role for the ongoing development and integration of McDonald’s business plan in Australia.

b. Using the four functions as a guide, what activities does she need to undertake in managing the Australia operations of McDonald’s?
MS Noble needs to undertake all of the managing functions described by her job. The first function is planning, this case study reports that she need to plan in managing. For example, she planned new items on the McDonald’s menu, including healthy options. She also planned to extend the trading hours. The second function is organizing, she also need to organize in managing the Australia operations of McDonald’s. For instance, she built strong relationships with customers, team members and suppliers. She also created a culture with her staffs. The third function is leading, she also need to lead team in managing the Australia operations of McDonald’s. For instance, she built strong leading skills with more than 85 000 employees. She is the ongoing development and integration of McDonald’s business. The second function is controlling, she also need to control the Australia of McDonald’s. For example, she need to control with team members, the company's direction and financial situation and suppliers.

c. how would this differ for a first assistant manager at a McDonald’s?
According to this case study, Catriona Noble needs to oversee the