...(a) First, determine the Queuing Models 1. Queuing Models Poisson Arrivals Standard (Infinite Queue) Exponential Service Times Single Server (M/M/1) Standard M/M/1 Model P0 = 1 – P (Probability of 0 customer in the system) P (n ≧k ) = ρk (Probability of Pn = P0ρn (Probability of exactly n customers in the system) Ls = λ / ( μ – λ ) (Mean no. of customers in the system) Lq = ρλ / ( μ – λ ) (Mean no. of customers in queue) Lb = λ / ( μ – λ ) (Mean no. of customers in queue for a busy system) Ws = 1 / ( μ – λ ) (Mean time customer spends in the system) Wq = ρ / ( μ – λ ) (Mean time customers spends in the queue) Wb = 1 / ( μ – λ ) (Mean time customers spends in queue for a busy system) Now, in our case, Λ (mean arrival rate) = 15/hr μ (mean service rate per busy server) Old machine’s mean service time= 3mins, 60/3 =20/hr New machine’s mean service time= 2mins, 60/2=30/hr Wq =ρ/ ( μ – λ ) (Mean time customers spends in the queue), Where ρ = λ / μ Old machine: (15/20)/ 20-15 = 0.1 hr = 9mins New machine: (15/30)/ 30-15= 0.03333 hr = 2mins According to the case, the average wage of the people who bring the documents to be copied is $8/hr, If the company rent the old machine and there are 15 arrivals/hr, There total mean time spend in the queue is ( 15 x 9 )mins = 135mins = 2.25hr, The total wage = $8 x 2.25 = $18 If the company rent the new machine and there are 15 arrivals/hr, The total mean time...
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...Project: McDonalds and Hindu Culture Submitted By: Submitted By: 1. Connie Li 2. Elizabeth Sobel 3. Deep Kakkar 4. Maria Rutledge 5. Panna Patel Table Of Contents Table Of Contents 2 Gaining Familiarity 3 Stakeholders 4 Recognizing Symptoms 4 Controversy Analysis 5 Consequences To Controversy 5 Steps taken by McDonald’s to win customers’ trust 6 Identity and Relationship Based Issues 8 Conducting the SWOT Analysis 9 Strengths 9 Weaknesses 9 Opportunities 9 Threats 10 Challenges 10 Making the Diagnosis 11 Goals 11 Doing the Action Planning 13 Increasing Its Successes 14 Reducing Its Weaknesses 15 Tapping Into Its Weaknesses 16 Minimizing Its Threats 16 Conclusion 17 Alternatives 17 Correction to text 17 Appendix 18 Bibliography 32 Gaining Familiarity Some people might believe that India is a country with a single culture, but India is in fact comprised of more than five thousand different ethnic communities. “Each region and Sub-region in India has distinct food traditions and preferences…fast foods such as Samosa ,Bhel-puri, Chola bhatura, Pakoda, Aloo-bhurji,, Pav-bhaji, Dosa, and Sambar vada are popular among Indian consumers” (Dyson and others, 2004). In 1990, McDonald’s, Wendy’s and Burger King all announced that they were switching to vegetable oil to reduce the fat content in their fries. Previously, they cooked their fries in tallow, which is defined...
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...Ex 1 Using material from the article as well as your own ideas, consider what the priorities of education should be for your country and justify your reason for choosing these priorities. In Singapore, education is more or less a political and social engineering tool that prepares Singaporeans for the workplace of the future. In the 1960s, education was driven by the need for Singapore to survive as a small, independent city state with limited resources. Thus, there was a strong link between education and economic development. Given its history, it’s not surprising that Singapore still values education as part of the nation-building process. The main priority of education in Singapore should be economic growth. Singapore has no natural resources other than its own people. Given this situation, it is imperative that our human capital is completely harnessed and developed for nation building. Education, which allows for the accumulation of knowledge and skills, thus becomes vital for sustained economic growth. In this century, economies all over the world are transformed by globalization, to remain competitive, Singapore needs to transform itself into a global hub of knowledge and innovation driven industries. To achieve this, a world-class workforce that is creative, entrepreneurial and adaptable needs to be cultivated to survive the many challenges of this new century. However, as the article pointed out, education is also a personal right, an entitlement. While the government...
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...and they started a website to sell custom vitamins under Dr. Jane’s name – “Custom Vitamins”. In this situation Maxine Slezak, a longtime fan and faithful customer, wrote a letter to Dr. Jane explaining that she is having problems with the website as well as the websites customer service. Ms. Slezak had been receiving vitamins that she did not place an order for. In an attempt to retain customers Dr. Jane’s website had started a new system that gave the customers an opportunity to opt out of receiving vitamins automatically. Ms Slezak had not seen this feature on the website and did not opt out of the service. Upset with the situation, Ms Slezak asked to receive a formal apology and a free ninety-day supply of the product. A SWOT Analysis There are many ways that Dr. Jane can handle this situation and actually have her company benefit from it. This situation will provide many strength that the company can take advantage of. The valuable insight of how customers view your company and how it works can be a major benefit to any company. Another advantage that could be derived out of this situation is the good word that Ms Slezak could potentially spread if she is dealt with in a correct manner. Although there are many strengths that could come from this circumstance, there are many weaknesses that could occur as well. The company could not comply with Ms Slezak’s request and just as quick as she could spread a good...
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...Body Shop Case Study The Body Shop #1 1. In this case, how does The Body Shop address the four components of social responsibility? In the Body Shop, what tensions among these components were at work? Economic- The Body Shop used inexpensive ingredients in the products offered. There was also a recycle program where the customers could return used bottles and receive a discount which would save the company money by not having to buy more supplies. The Body Shop also created a company with strong values that customers stood by which was the reason their success. Legal- the Body Shop avoided animal testing and used all natural ingredients to avoid any lawsuits. They knew the products were safe since people have been using them for years. Ethical- Anita Roddick, owner of The Body Shop, reflected her personal ethical beliefs into her work. She was against animal testing and made a great effort to make sure her company and the suppliers also felt the same way. She also wanted her employees to fit a certain image and hired accordingly, some could argue this can cause some ethical problems. Philanthropic- The mission statement of The Body Shop is “To dedicate our business to the pursuit of social and environmental change” and the entire company was based around this. They contributed a part of their earnings to environmental change. Roddick shared her information about certain products with other companies in hopes of reducing animal testing. She preached to her customers about...
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...rketing TABLE OF CONTENT Assignment Question 1) Introduction International Marketing Sony Corporation company’s background overview • Sony Rolly Figure 1.2 2) Situational analysis PESTLE analysis • What is PESTLE analysis? • Figure 2.2 • Sony’s Pestle analysis SWOT analysis • Sony’s SWOT analysis Figure 2.3 Marketing mix (4p’s) • Product • Promotion • Price • Place (distribution) 3) International Marketing Objective SMART (corporate objectives) Sony’s Mission and Vission statement 4) Marketing Strategy Ansoff’s Matrix Market Entry methods Segmentation, targeting and positioning Assignment Question Produce an international marketing plan that will introduce a consumer brand sold in your home market into a country in which it is currently not available. Introduction International Marketing As you can see that nowadays, a majority of organization try to market their products internationally. There are some reasons why they want to market it internationally and the reasons are to saturated their home market, competition, excess capacity, product life cycle differences, geographic diversification, comparative advantage in product, skill and technology, organizational reasons and lastly is the financial reasons (Walsh., L.S., 1993). International marketing can be defined as the performance of the business activities that is specially designed...
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...learning in his administration, said Kearns Goodwin. Ready Willingness to Share Credit for Success In response to concerns expressed by friends about the actions of some of his Cabinet members, Lincoln stated that the "path to success and ambition is broad enough for two" said Kearns Goodwin. When there was success, Lincoln shared the credit with all of those involved. Ready Willingness to Share Blame for Failure When mistakes were made by members of his Cabinet, Lincoln stood up for them said Kearns Goodwin. When contracts related to the war effort raised serious questions about a member of his administration, Lincoln spoke up and indicated that he and his entire Cabinet were to blame. Awareness of Own Weaknesses Kearns Goodwin noted that one of the weaknesses acknowledged by Lincoln was his tendency to give people too many chances and because he was aware, he was able to compensate for that weakness. As an example, she stated that George McClellan, Commander in Chief of the Union Army, refused to follow directives about the war effort. Lincoln eventually...
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...ABOUT THE AGENCY The Agency Now Modeling Agency is the model and talent agency that is behind most of the advertisements you see in magazines and on television. The brands they have represented include RHB, KFC, Firefly Airways, Habib Jewels, Loreal, Proton and many others. They have also supplied models for fashion events you may have heard of such as Men's Fashion Week, Toy Watch, Hermes, Poney etc. Founded in 2008 by Sebastian Cheah, Now Modeling Agency has evolved into a prominent name in the Fashion, Modeling and Advertising industry. They were having received great praise and appreciation from top industry professionals, and establishing an almost cult-like following of new and established models. It was not long before word spread to other ASEAN countries, and offers started flooding in for foreign assignments. Now Modeling Agency also list at the top modeling agency in Malaysia. The Services Now Modeling Agency is a one-of-a-kind, full-service modeling agency, specializing in not only model and talent management, but also model training and development, event organization, casting services, and provision of on-ground promoters, just to name a few. Every assignment is unique – they each bear a distinctive creative vision and entail specific demands or requirements. When Now Modeling Agency undertakes an assignment, their main focus is to materialize the client's vision, not just market their talents and they also dedicate all their resources to support their client...
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...Salon management Unit 2 Danielle Spruce Salon management Unit 2 Danielle Spruce Unit 2 –Salon Management Task 1 Be able to plan the management of products and services in the salon. Introduction During this assignment I plan to produce a plan with operational objectives for the management of products and services for the salon at Tameside College. ……………………………………….. "Strategic planning" lombriser and abplanalp (2005) state "as a major reason that the terminology to describe strategic planning is inconsistent, often using different terms and definitions like: long term planning, strategic planning, financial planning and strategic management". Due to those differences a variety of expectations, related to process, tasks, responsibilities and results can be found in organizational practice. It is important to plan operational objectives to manage products and services to ensure the salon runs effectively. Products need to be selected carefully to ensure they meet the clients needs and treatments need to be offered to the client the meet customer demands, so it is important that this is managed properly and reviewed. When developing new services and products it is important that research is carried out and objectives are set to make sure it fits the purpose…… medcalif 2009 states it is estimated that one in three new businesses fails in its first year, mainly due to lack of proper planning. Before you do anything...
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...PART I: INTRODUCTION The past few years have witnessed a significant increase in the role of communication in the success of an organisation, arousing colossal concerns of experts and organisation managers worldwide. Indeed, whether a company is large or small it is a truism that, financing, talent, experience and materials are not enough to succeed unless proper internal communication system are in place that enables smooth operations and enhances business activities (Tourish & Hargie 2009). Due to this significant nature of organisational communication, organisations such as Cordina Farms should focus special attention on how their employees and managers communicate within the company. 1.1. A Brief Description of Cordina Farms Cordina Chicken Farms is an Australia owned family business with over 60 years of experience in Australian Poultry industry. The company was established by Rosario Cordina and his son Joseph in 1948 in Girraween, NSW, where it still operates today. From the modern manufacturing and distribution plant located at Girraween (NSW), Cordina Farms process, prepare and distribute a wide range of fresh chicken products to Sydney, Newcastle, Wollongong and ACT areas as well as several major intrastate centres in Queensland. The company has recently added to their distribution areas Victoria and South Australia. From an operation that was founded and run by few family members, Cordina Farms now has grown to a payroll of over 600 full time employees in six...
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...The Power of COMMUNICATION Talk: Who Gets Heard and Why The Power of Talk: Who Gets Heard and Why by Deborah Tannen FROM THE SEPTEMBER–OCTOBER 1995 ISSUE T he head of a large division of a multinational corporation was running a meeting devoted to performance assessment. Each senior manager stood up, reviewed the individuals in his group, and evaluated them for promotion. Although there were women in every group, not one of them made the cut. One after another, each manager declared, in effect, that every woman in his group didn’t have the self-confidence needed to be promoted. The division head began to doubt his ears. How could it be that all the talented women in the division suffered from a lack of self-confidence? In all likelihood, they didn’t. Consider the many women who have left large corporations to start their own businesses, obviously exhibiting enough confidence to succeed on their own. Judgments about confidence can be inferred only from the way people present themselves, and much of that presentation is in the form of talk. The CEO of a major corporation told me that he often has to make decisions in five minutes about matters on which others may have worked five months. He said he uses this rule: If the person making the proposal seems confident, the CEO approves it. If not, he says no. This might seem like a reasonable approach. But my field of research, socio-linguistics, suggests otherwise. The CEO obviously thinks he knows what a confident person sounds...
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...Who I Am As A Learner Education Essay This test is analyzing where I stand as a leaner, how I can help myself to improve my performance by focusing on areas which are relevant to the study of any subject and which will have a significant influence on my mark or grade. As a student, we should responsible for my own learning and development there are skills can use to improve my performance. However the most important of this test to me is that it determines where I stand today and defines the direction for where I want myself to be successful in the future. The test is conducted on myself i.e. VARK, learning styles , MBTI, and Belbin, those outcome is justification based on my personal experience from various individual who know me to determine the trueness associated with the outcome. 1.1 Application of VARK Test The first test that I performed was the VARK questionnaire ‘How do I learn best’ (Appendix 1). The VARK is a questionnaire to provide users with a profile to their learning preferences for taking in and giving our information. The VARK consist of the 16 questions with four options, and the learner can select more than one option for each question. This instrument, recently updated, is free either as an online or printable version (www.vark-learn.com). Other than this, VARK also provides students with an indication of their preferences for learning and as such it will indicate stronger and weaker preferences. Specifically, take the four preferences emphasized in the VARK questionnaire...
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...Study Guide for: Module: Generic Module Business Communication Module code: BCO110 Diploma: All Diplomas with Business Communication Faculty: All Faculties 2016 Damelin©2016: In terms of the Copyright Act, no 98 of 1978, no part of this study guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any other information storage and retrieval system without permission in writing from Damelin. All rights reserved BCO 110 VERSION 1/2016 Table of Contents Welcome Note ............................................................................................................................. 4 Course Objectives ....................................................................................................................... 5 Learning Outcomes ..................................................................................................................... 5 Prescribed And Recommended Books ........................................................................................ 6 Mandatory Course Requirements ................................................................................................ 6 Module 1: Communication Theory ............................................................................................... 7 Module 2: Small-Group Communication .........................................................................................
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...SOC 110 TEAMWORK, COLLABORATION, AND CONFLICT RESOLUTION GROUP: WCICS178 DATES: October 28, 2008 November 4, 2008 November 11, 2008 November 18, 2008 November 25, 2008 INSTRUCTOR: Dr. Brian N. Hewlett Program Council The Academic Program Councils for each college oversee the design and development of all University of Phoenix curricula. Council members include full-time and practitioner faculty members who have extensive experience in this discipline. Teams of full-time and practitioner faculty content experts are assembled under the direction of these Councils to create specific courses within the academic program. Copyright Copyright ( 2003 by the University of Phoenix. All rights reserved. University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks or their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix® editorial standards and practices. Course Syllabus |Course Title: |Teamwork, Collaboration, and Conflict Resolution | |Course Schedule: |Tuesdays, October 28 – November...
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...The Coca Cola Company Market Audit. Table of Contents. Executive summary | 1 | Table of Contents | 2 | Introduction | 3 | 1-History of the company | 5 | 2- SWOT analysis | 7 | 2-1-Strengths | 8 | 2-2 Weaknesses | 9 | 2-3Opportunities | 10 | 2-4Threats | 10 | 3-Corporate Social Responsibility | 11 | 4- PESTEL Analysis | 14 | 4-1 Political analysis | 14 | 4-1-1 Coca Cola Company is an American symbol of imperialism | 15 | 4-1-2 Coca Cola in MENA Region | 15 | 4-2Economic analysis | 16 | 4-3 Social analysis | 19 | 4-4 Environmental analysis | 19 | 4-5 Legal analysis | 19 | 5- marketing mix | 19 | 5-1 product line and range | 19 | 5-2 pricing | 19 | 5-3 promotion | 19 | 5-4 place | 21 | 6 – the bottling company | 21 | 7 - conclusion | 22 | Executive Summary Coca cola company market audit should be wider than the range of this report. With a pioneer company holding the biggest market share in its industry, there are lots of parameters to analyze and study to find out the secrets and factors of this huge success. A SWOT analysis was done, explaining strengths, weaknesses, opportunities and threats facing the company. And that is followed by a SELPET Analysis explaining Social, Economical, Legal, Political, Environmental and Technological factors. In the sustainability report, the current CEO Muhtar Kent announced a company expansion target of the double by 2020, and the ways to reach their. He explained the main areas which...
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