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Apple Case Study

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Running Head: Apple Case Study

Case Study: Apple
Davenport University

July 5, 2011
Overview
When looking for great employees Apple strays away from the norm. Instead of looking for great salespeople who have a great track record of using sophisticated technology Apple has decided to do it differently. They look for people who love their product and enjoy using it. Apple is looking for people who, “isolate true enthusiasm and believe in the Apple products” (Jason Colquitt, 2011). Black cards are the new invention at this company. Apple has a new strategy to have their people hand out black cards t employees at other organizations. These cards have the apple emblem and have something written on each side. On the front of the card it has a compliment and tells them they should talk to Apple. On the back side it says how they have good customer service ideals and how if they are unhappy with their job they should contact Apple. Apple has also come out with a “store within a store” idea. They have set up shop inside Best Buy and have consultants to go to the stores and train employees about their brands and all others. Now, is their new black card strategy ethical or unethical? Should Apple offer a different training method for its employees recruited through their new black card strategy? Is there a difference in an employee’s motivation at Best Buy selling a Mac than an employee at Apple selling a Mac?

Black Card: Ethical or Unethical
When it comes to certain situations or practices being ethical or unethical, there are many different views and definitions. Ethics are complicated, for example, the difference between medical ethics and business ethics. In the case about the Apple Corporation we are talking about business ethics. According to Ferrell, “Ethics is not only a “philosophy of morality”, but is considered to be a basis on which

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