...Customer Relationship Management 1. Introduction In a world where the customer is always the king, more and more companies are going an extra mile to get to know the customers and make them feel happy. Customers want more than just courtesy of the person serving them, they want the sales representatives and the company to know them, recognize them and understand them. Here, the word "relationship" comes into place. Customers want a business relationship with the company where they can be appreciated and respected. Hence, customer relationship management, or CRM, is fast becoming one of the major elements of corporate strategies in many organizations. Already, companies such as Hong Leong Finance and UOB are pouring in millions of money into IT initiatives that will see the deployment of new servers and a CRM system. These IT initiatives are aimed at enhancing the workflow processes thereby saving time and money in the long run. 2. Definition of CRM 2.1 CRM is a strategy Customer Relationship Management (CRM), is strategic approach that combines the business processes, technology, employees, and information across an enterprise to attract and retain profitable customers. In simpler terms, CRM means putting customers at the heart of the business. 2.2 CRM is an information system CRM focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from 'all' touch or access points whether they are phone, mail...
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...ways to look at whether or not the national chain should change their IT applications to help support the customer loyalty program. First the consultant needs to look at all the pros and cons of both changing the applications and the pros and cons of not changing the applications. First we can look at the pros of changing the IT applications to include a customer loyalty program. A good thing that may come out of changing the IT applications would be that the national chain would hope to keep the customers that the regional chain already has. This would help them to make more money and hopefully make the merger a success. This could also attract new customers that are looking to save money when shopping for their regular groceries. By promoting the customer loyalty program and telling potential customers that if they sign up for the program that they will be saving “x” amount on certain marked products, this will more than likely start to bring in more customers to the national chain because most people are always looking for a way to save money. This will also make the national chain more money because they will have more customers coming in and out of their doors, but they will still be making money off the products that they are selling, but they may not be making as much. A con to changing the IT applications to have a customer loyalty program is that it will cost the national chain a lot of money up front. This might mean that they have to cut funds from some other part...
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...NOW YOU CAN AFFORD PEACE OF MIND. Sample - Use Blue or Black Ink Yes BOX No T E S T Correspondencia en Español (Check this option if you would like to receive Correspondence in Spanish) You can also apply online by visiting www.peachcare.org PeachCare Application If you have ever applied for PeachCare for KidsTM - or - have ever been on PeachCare for KidsTM please call 877-GA PEACH (427-3224). Filling out a new application will delay your processing. Section 1. Parent/Guardian Information (Person to whom correspondence should be directed.) List only people currently living in the household. PARENT ONE: M F Name First M.I. Last Suffix Sex Date of Birth MM/DD/YY Street Address: Number and street, including apartment number City State Zip Code County Mailing Address: (If different from street address) Number and street, including apartment number City State Zip Code County Home Telephone: ( ) Emergency Telephone: ( ) Social Security Number: Business Telephone: ( ) E-Mail Address: ______________________________________ PARENT TWO: Does parent two live in household? Yes No Name First M.I. (List parent two only if he/she lives in household.) M F Last Social Security Number: Suffix Business Telephone: Sex ( Date of Birth MM/DD/YY ) Section 2. Child Information. List all children under 19 years old in your home. (If there are more than 3...
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...other words delta is approximation of the chance of an option expiring in the money as delta of calls and puts are closely related for same Strike price (Put–Call Parity) and depending on Theta and Vega of the option. * Delta is sensitive to changes in volatility and time to expiration If expiry time or volatility is more there is less certainty about whether the option will be ITM or OTM at expiration, and is reflected by delta of their call and put options. * As time passes, the delta of in-the-money options increases and the delta of out-of-the-money options decreases. As volatility falls, the delta of in-the-money options increases and the delta of out-of-the-money options decreases. * Delta may be more sensitive to time until expiration and volatility the further in the money or out of the money the option is. * The rate of increase for delta of in the money option is more than the rate of decrease of delta of out of the money option. Graph: Call and Put option Delta Value Delta of Call options: * Value ranges from 0 to 1. * It is equal to slope of the price curve (payoff diagram of the call option). * Direct relationship between call and asset price (increases from 0 to 1 as the asset price increases). * Delta is close to 1 when call is deep in the money; moves to 0.5 when call is at the money and moves closer to 0 as it moves deep out of money. * In BSM model it is defined by N(d1). Delta of Put options: * Value...
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...Department of Immigration and Citizenship Higher Education Sector: Temporary Visa (Subclass 573) Assessment Level 2 Application Document Checklist This document lists the information and supporting documents required to lodge your student visa application. It also lists additional documents that you may need to provide depending on your individual circumstances. Important: Visa application requirements differ from one country to another. If you are applying outside Australia, you must contact your nearest departmental office and check exactly how to submit your application and what documents to provide. See: Immigration Offices Outside Australia More information about this visa is available. See: About this Visa Important: Do not provide original documents unless requested. You must provide certified copies of original documentation. Documents not in English must be accompanied by accredited English translations. More information on certified documents and English translations is available. See: Information to Help Prepare Your Application You should ensure that you lodge a completed visa application. While the department may ask you to provide more information in order to determine whether you meet the criteria for grant of the visa, a decision on the visa application may be made solely on the information provided at the time of application. Note: The Visa Application Charge will not be refunded if a decision is made to refuse to grant the visa because the applicant did not satisfy...
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...Information to be Provided Availability of the Standard Due Diligence Information Dissemination of the Standard Due Diligence Information Further Information on Establishment and Maintenance of Correspondent Banking Accounts Appendix I: Checklist of Core Information Required Appendix II: Templates of Forms (Blank) 14 15 16 3 4 5 6 7 10 11 12 Disclaimer: This guide was developed specifically to provide information and guidance relating to the application process for opening a Correspondent Bank account or responding to an inquiry from a counterparty bank undertaking a “Know Your Customer” compliance review. Each bank that offers banking services will have its own documentation requirements which may differ from what is set out in this guide. Hence, the procedures and standards set out in this guide do not guarantee the sufficiency of any information that may be provided to, or accepted by, another financial institution. This guide is also not intended to provide information regarding the preparation of policies and procedures relating to anti-money laundering or compliance with other relevant banking and other statutes and regulations that may be the subject of a correspondent or counterparty bank information request. This guide does not constitute legal advice. Users of this guide are urged to contact appropriate authorities in the jurisdictions in which they conduct business, as well as their own legal and business advisers. 2 CORRESPONDENT ACCOUNT KYC TOOLKIT: A GUIDE TO COMMON...
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...te n c i e s ) MATHEMATICS MATHEMATICS DESCRIPTION Mathematics in Grades 1 and 2 includes the study of whole numbers, addition and subtraction, basic facts of multiplication and division, basics of geometry, fractions, metric and local measurements, the use of money and their application to practical problems based on real life activities. Grades 3 and 4 deals with the study of whole numbers, the four fundamental operations, fractions and decimals including money, angles, plane figures, measurement and graphs. In Grades 5 and 6 the child is expected to have mastered the four fundamental operations of whole numbers, performs skills in decimals and fractions, conceptualize the meaning of ratio and proportion, percent, integers, simple probability, polygons, spatial figures, measurement and graphs. Simple concepts in Algebra is also introduced to be articulated in the high school. Besides further development of the basic mathematical skills, the child is expected to solve problems related to business and industrial activities in the community. TIME ALLOTMENT Daily Weekly Grade 1 80 400 Grade 2 80 400 Grade 3 80 400 Grade 4 60 300 Grade 5 60 300 Grade 6 60 300 The 20-minute increase in the daily time allotment is given to ensure that all lessons are finished and there will be more activities that involve grouping practical investigations and problem solving. Pupils learn more if they have hands on or manipulative and interactive activities, learn on their own, explore...
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...continue to build its client list. Club IT is a nightclub of music and dance. Ruben Keys, a drummer and Lisa Tejada, a jazz violinist, both graduates with Business Administration degrees, decided to own and operate a nightclub ("Club It", 2000-2013). They have come to realize that running a business goes beyond having degrees and physical experience with nightclubs. Ruben and Lisa have discovered that there is a need for business information systems, more in the realm of full analysis of their information needs. This technology plan will give more insight and focus on what it takes for Club IT to get to the level of competitiveness in their market, the integration of customer relations management software and open-source software applications with their current systems, and a financial projection overview giving cost analysis, productive areas, and growth. Organization and Demographic Information Ruben Keys and Lisa Tejada are the owners who decided to follow their dreams and inaugurate a night club. Club IT is in the downtown area and is centrally located with plenty on off-the-street parking. The staff consist of one assistant manager, four bartenders, six waiters, two stewards, two short-order cooks, and four security officers ("Club It", 2000-2013). The club occupies approximately 6,000 square foot of space...
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...of Business Administration New York University Working Paper Series CRIS #I41 GBA #86-109 Center for Digital Economy Research Stem School of Business IVorking Paper IS-86-109 IMPLEMENTING STRATEGIC INFORMATION SYSTEMS ABSTRACT This paper presents a framework for the implementation of strategic information systems. The framework draws on past research on implementation and takes into account the unique circumstances of strategic applications. The framework is illustrated with a case study of a money-center bank's cash management system based on a microcomputer. microcomputer provides a powerful front end to the bank's traditional transactions processing system for a corporate treasurer who is a client of the bank. The impact of the The system appears to be positive and the framework offers one model for viewing the implementation of strategic systems. INTRODUCTION A 1982 paper proposed a classification of information systems into three different categories: those which support the business, applications which support strategic planning and s y s t e m s w h i c h a r e a p a r t of a f i r m ' s Turner, 1982). s t r a t e g y (Lucas and This third type of system has received a Books and great deal of attention in the past five years. papers by Wiseman (1985), Parsons (1983), Ives and Learmonth (1984), McFarlan (1984) and Krcmar (1986) have all discussed Center for Digital Economy Research Stem School of Business IVorking Paper IS-86-109 ...
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...result of the development of mobile technology used in the commercial domain. Mobile banking combines information technology and business applications together. Thanks to the mobile banking, customers can use it to get banking services 24 hours a day without having to visit a bank branch for personal transactions. Suoranta, M. (2003) conclude that Mobile banking is a relatively new service offered by banks to customers, and because of the convenience and features that save time and customers appreciate the services. Compared to other e-banking services, the development of mobile banking (m-banking) regarded the fastest. This development is due to the presence of m-banking services to answer the needs of a modern society that is promoting mobility. With one touch, creates convenience m-banking banking services in one hand. Benefit of mobile banking services will increase customer satisfaction. Furthermore, mobile banking creates "value" for the bank as a customer transaction service delivery channel access (wireless). Birch D and Young, M. A, (1997) conclude that the rapid advanced of technology in banking technologies, Customers want the convenience and flexibility on products and services that suit their needs and easy to use which cannot be offered by traditional banks. In the future of e-banking will be an important strategic application to compete that must be offered by all banks and financial institutions. In spite of all efforts aimed at developing a better and easier mobile...
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...Chapter 01 Taking Risks and Making Profits within the Dynamic Business Environment TEST PLANNING TABLE FOR CHAPTER 1 |Learning Goal | | | | | |LL:1 |LL:2 |LL:3 | | |Knows Basic Terms and Facts |Understands Concepts and |Applies Principles | | | |Principles | | |Describe the relationship between profit |1,2,3,4,5,6,7,8,9,10, |25,26,27,28,29,30,31, |34,35,36,37,38,39, | |and risk and show how businesses and |11,12,13,14,15,16,17 |32,33, |40,41,42,43, | |nonprofit organizations can raise the |18,19,20,21,22,23,24, |188,189,190,191,192,193,194,19|198,199,200,201, | |standard of living for all. |176,177,178,179,180,181,182,1|5,196,197 |202,203,204, | | |83,184,185,186,187 | |221, 326, 330 | |Compare and contrast being an entrepreneur|44,45,46,47,48,49,50,51,52,53|57,58,59, |60,61,62, | |and working for others. ...
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...CHAPTER- I INTRODUCTION 1.1 BACKGROUND The internship program has been designed by Tribhuvan University for the partial fulfillment of the degree of Bachelor in Business Administration (BBA) for the specialization course of Banking and Finance. According to the designed pattern of this program, students need to complete internship for the period of eight weeks. This internship session is only undertaken in the eighth semester of BBA to get the practical knowledge of the organizational procedures and work behavior. The basic purpose of an internship is to view the different procedures and requirement of all departments of the organization and also to analyze their strengths, weaknesses inherent in the working system along with the possible solutions to track down the effects of the problems. Finally, the students are required to submit report based on the work performed during those eight week in the organization. For the purpose, I performed my eight week internship program at NABIL Bank Limited, New Road Branch, and activities were focused especially to two departments of the bank: Credit Department and Customer Service Department. Credit Department is an important department which is associated with granting credit to its potential customer. The performance of NABIL bank can be clearly viewed from its credit granting ability. Most of the customers prefer NABIL bank due to the transparency and easy accessibility of loan amount. Likewise, Customer Service Department...
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...Application for migration to Australia by a partner Form 47SP The Department of Immigration and Border Protection (the department) acknowledges that Aboriginal and Torres Strait Islander peoples are the traditional custodians of the Australian land. About this application form Complete this form if you wish to apply for a: • Partner visa in Australia (subclass 820/801) • Partner visa outside Australia (subclass 309/100) • Prospective Marriage visa outside Australia (subclass 300). For the purpose of this application: • Partner means your spouse or de facto partner (including same-sex partners) • Fiancé(e) refers to the person you intend to marry. This is usually your sponsor, or sponsoring partner. If you are applying outside Australia, you will be applying to migrate. If you are applying in Australia, you will be applying for permanent residence. In this form, the term ‘migrate’ covers both. Before completing this form, you should read the detailed requirements in booklet 1, Partner Migration, which is available from the department’s website www.immi.gov.au/allforms/ Further information on partner category migration is also available from www.immi.gov.au/migrants/ or you can contact the department’s enquiry line (see information box on page 5). Life in Australia – Australian values The Australian Government encourages people to gain an understanding of Australia, its people and their way of life, before applying for a visa to live in Australia. This includes...
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...social security number, that person must apply for a number. We can help applicants get their numbers. ← If a family member has applied for a social security number, we will not delay your application while you wait for the number. ← We use social security numbers to prove income. We do not give numbers to other agencies like Immigration and Naturalization. Citizenship and Immigration Status ← You must tell us about the citizenship and immigration status for each family member who wants benefits. Information ← If a family member will not tell us about citizenship, immigration status or social security number, that person will not get benefits. ← They must still give us proof of income, expenses and other things. ← The other family members who give us their information will get benefits if they meet the rules. Emergency Medical Assistance ← Immigrants who are not eligible for other kinds of medical assistance and apply only for emergency medical assistance do not have to tell us their social security number, immigration or citizenship status. Time Limits ← Temporary Cash Assistance has time limits. ← The Food Supplement Program (formerly Food Stamps) and Medical Assistance do not have a time limit. ← When Temporary Cash Assistance ends because of time limits, earnings or other reasons, you may still get Food Supplement benefits and Medical Assistance. Interviews ← You, a responsible family member or someone you choose to represent...
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...Summary In March 2008, eBay severed their relationship with Commission Junction (CJ), because of fraud problems and a severe drop in their net income. They responded by creating their own affiliate marketing network (ePN). Now eBay has the choice of continuing to develop their ePN, go back to outsourcing their affiliate marketing network operations (either through CJ or another network) or drop their affiliate marketing program all together. Based on my analysis I feel that eBay should continue to develop their internal affiliate marketing network. They should go in this direction because the benefits offered by an outsourced network are not substantial, it eliminates the costs associated with outsourcing the network which will lead to lower transaction fees for sellers and lastly, they can eliminate the fraud that networks are notorious for. II. Problem, Opportunity, and Objectives eBay decided to discontinue the services of CJ in 2008, opting to run their affiliate marketing program internally because of the fraud issues with CJ as well as their declining net income (exhibit 1). Currently eBay is losing sellers to Amazon and Craigslist because of their higher transaction fees, which can be partially attributed to the fees imposed by CJ. Steve Hartman, eBay’s senior director in charge of global affiliate programs, believes that by handling their affiliate marketing program internally they will develop more direct relationships with their affiliates, leading to a more streamlined...
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