...Arnold Palmer Hospital created a plan for its new facility using different variables,layouts, drawings, simulations and a massive planning process. The goal for this process was toincorporate 273 new beds and 11-story hospital with a budget of $100 million. This new facilitywill serve over 1.5 million women and children, and deliver more than 12,000 babies a year. Themission of this case will be answering the discussions questions, but focusingin layout trategies. The first question is concerning the variables that Arnold Palmer Hospital needs for itslayout design. We must to consider the following variables : Security, how to protect patientsand specially babies; Nursing Efficiency, it is crucial that nurses don't spend too much timewalking around the facility; Meal and Supply efficiencies, food have to be delivered warm andsupplies on time; Space, for visitors, family members and capacitation; Privacy, a very importantvariable because this can give to the patients the serenity and peace they need; Location, x-ray,laboratories, management, pharmacy, etc. must have a specific place in the layout and finallyincorporate areas for medical and non-medical personnel. The second question asks about the advantages of the circular pod design over thetraditional linear hallway layout. One of the advantages of the circular pod design is that is mucheasier for nurses to see and reach each room, this means that the travel time for nurses will beminimized, but not only will save time...
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...OPERATIONS MANAGEMENT STRATEGIES AT ARNOLD PALMER HOSPITAL Question 1 Arnold Palmer Hospital exists due to its customers who are the patients. Knowing the customers' expectations is very important for improving the hospital's services because as part of the total quality management at the hospital where process of continuous improvement, there is always room for improvement and perfection. If patient(s) is or are disgruntled by any service(s), the hospital should be thinking about ways to improve their process. Further, a patient's assessment enables the hospital to know whether their services would be recommended to others as word of mouth is the best advertising. Also, patients will not have the expertise to judge the quality of health care they received, if and only if, they have not been provided with the detailed information on their health problems and the corresponding medical diagnosis/treatments. This is why all discharged patients are sent a detailed survey form involving strategic areas at Arnold Palmer Hospital two weeks after discharge such as; satisfaction by the patient, respect given by the employee, quality of care, access to information by patients, quality of medical staff, coordinated care, if they received education needed concerning the area of patients concern and the quality of discharge information given to the patients. Considering the fact that the patients are provided with this information at Arnold Palmer Hospital, I believe that patients can...
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... | |The founder of IMG managed and marketed athletes from Arnold Palmer to Monica Seles in a way that changed the game profoundly | In a famous scene in the 1996 film Jerry Maguire, the sports agent played by Tom Cruise is goaded by his client, played by Cuba Gooding Jr., to repeatedly scream into the phone "Show me the money." By the time that film came out, however, the role of the sports agent had long since been transformed into one far more sophisticated than simply negotiating contracts. And while screenwriter Cameron Crowe based the Jerry Maguire character on agent Leigh Steinberg, it was Mark McCormack who ushered in the modern era of sports management and marketing. McCormack, founder of International Management Group (IMG), believed the popularity and marketability of athletes could transcend borders, cultures, language, even sports itself. McCormack-managed athletes were the first to endorse clothing, watches, and motor oil. They played exhibition matches around the world (you can thank McCormack for golf's upcoming "silly season"). They gave inspirational talks to business at a hefty price tag. And they played golf or have cocktails with corporate titans -- again for a fee. Whether it was setting up golf matches between a young Arnold Palmer and company chieftains at $500 a game, arranging a series of tennis exhibitions throughout China featuring Bjorn Borg and Jimmy Connors...
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... Southwestern College 20 January 2011 Week 3 – The Culture & Quality at Arnold Palmer Hospital Running head: WOULD YOU RECOMMENT A FRIEND TO OUR HOSPITAL? 2 Abstract In this paper I will demonstrate the importance of instilling a culture of quality in employees and why it’s essential to establish a concise mission statement, code of ethics, procedures and processes that employees can utilize in order to carry out the hospitals philosophy and mission. I will also show what systems and processes I would set up in a new hospital to achieve a culture of quality in a hospital. The paper will also show some of the processes that the Arnold Palmer Hospital in Orlando, Florida uses to achieve such a high success rate in customer satisfaction. The bottom line of this paper is that it’s easy to claim or make the statement that a hospital provides a quality service. It’s another thing to deliver. Learned and established techniques from this text will help an operations manager achieve the desired goal for establishing an environment of quality, excellence and profitability. Running head: WOULD YOU RECOMMEND A FRIEND TO OUR HOSPITAL? 3 INTRODUCTION My Name is Dave Dowling and I am a new employee at the Arnold Palmer Hospital in Orlando, Florida. After graduating from Southwestern College I was looking...
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...CASE 4 4.1. Quality is the ability to meet the target operational goals. Any measurement of quality should therefore be defined in the way it is able to satisfy the expressed and the implicit need of the process. There are many ways that the hotel can use to measure quality aspects of its operations. One of such way would be through the assessment of the external quality which in this case refers to customer satisfaction. Customer satisfaction can be assessed through various means using the financial and non financial attributes. The overall satisfaction of the consumer is expressed in their reaction towards the product or services offered. A simple survey using a questionnaire can be used to collect data about the satisfaction of the customer. The increase or decrease in the number of customer served can also be sued to assess the satisfaction of customer and therefore the improvement in quality (Drucker, 2004). The other way can be through the assessment of the internal quality marked by the efficiency of the internal operation of the hotel. This can be assessed by the way in which hotel function in scheduling of jobs, reduction in internal conflicts, reduced complains from the customers. These are some of the way that can be used to assess internal quality improvement. But the generally the delivery of services to customers will be the best way that will be used to assess improvement in quality of goods and services. 4.2. The purpose of any quality improvement...
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...Decisions that the OM will have to make for Arnold Palmer Hospital. 1. Design of goods and services * Arnold Palmer is able to develop custom products that require collaboration down to the third tier of the supply chain. * Arnold Palmer Hospital is the only hospital in the central Florida area with an emergency/trauma department dedicated to pediatric patients. The hospital’s Congenital Heart Institute (CHI), created by a partnership with Miami Children’s Hospital, is well known for its pediatric cardiovascular services. The Congenital Heart Institute combines a select group of cardiologists, cardiac anesthesiologists, cardiovascular surgeons, physicians, nurses, intensivists and technicians to diagnosis and offer treatment to infants and children with heart disease or congenital heart disorders. The CHI is the only pediatric cardiology center to offer real time web-based surgical outcome data. 2. Managing quality * Arnold Palmer supports efforts to make hospital comparison data as transparent and available to the public as possible. * Many quality measurements types to form the most complete picture of a hospital’s total quality of care before making a final decision are used, such as, AHCA, the Joint Commission, Hospital Compare and Patient Satisfaction Surveys. 3. Process and capacity design 35 planning teams study issues such as service, process, staffing and capacity design. 4. Location strategy Arnold Palmer is located in a populous area serving...
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...Arnold Palmer 10 Strategic Om Decisions Provide examples for each of the ten Operations Decisions that the OM will have to make for Arnold Palmer Hospital. 1. Design of goods and services * Arnold Palmer is able to develop custom products that require collaboration down to the third tier of the supply chain. * Arnold Palmer Hospital is the only hospital in the central Florida area with an emergency/trauma department dedicated to pediatric patients. The hospital’s Congenital Heart Institute (CHI), created by a partnership with Miami Children’s Hospital, is well known for its pediatric cardiovascular services. The Congenital Heart Institute combines a select group of cardiologists, cardiac anesthesiologists, cardiovascular surgeons, physicians, nurses, intensivists and technicians to diagnosis and offer treatment to infants and children with heart disease or congenital heart disorders. The CHI is the only pediatric cardiology center to offer real time web-based surgical outcome data. 2. Managing quality * Arnold Palmer supports efforts to make hospital comparison data as transparent and available to the public as possible. * Many quality measurements types to form the most complete picture of a hospital’s total quality of care before making a final decision are used, such as, AHCA, the Joint Commission, Hospital Compare and Patient Satisfaction Surveys. 3. Process and capacity design 35 planning teams study issues such as service, process, staffing and capacity...
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...1. Arnold Palmer Hospital created a plan for its new facility using different variables, layouts, drawings, simulations and a massive planning process. The variables that Arnold Palmer Hospital needs to consider for its layout design are as follows: Security is one of the components that the hospital needs to consider as of how to protect their patients (especially babies). while talking about patients as they are the first priority would need nursing anytime so nursing efficiency it is important for the nurses for not to spend time traveling around the facility. Also Meal and supply efficiencies is a factor to consider because the food have to be delivered warm and on time. Need to have much space for family members and visitors to come and stay with the patient. Privacy is a very important variable because this can give to the patients the serenity and peace they need. Location, x-ray, laboratories, management, pharmacy and much other factor like them must have a specific place in the layout and finally incorporate areas for medical and non-medical personnel. 2. The advantages of the circular pod design over the traditional linear hallway layout are that it is much easier for the nurses to see and reach each room, this means that the travel time for nurses will be minimized, but not only will save time, will give more medical efficiency for doctors and staff in general. In addition, the circular pod system can supply two rooms at the same time and this is something that the...
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...SHOCK, SURGICAL INFECTIONS & TRAUMA Choose the best answer: 1) More commonly, wound infections following surgery become evident on: A. Between third and fifth day B. Between eight and eleventh day C. Between first and third day D. Between fourth and seventh day E. Between twelfth and sixteenth day 2) The following is an example of Class III surgical wound: A. Urinary bladder surgery B. Herniorrhaphy C. Gastrectomy D. Resection of obstructed bowel E. Surgical drainage of pelvic abscess 3) A 70 yr old victim of an auto-pedestrian accident develops manifestation of severe sepsis 14 days after a Splenectomy. The organism most likely to be involved is: A. Staph. aureus B. Strep. Pyogenes C. Hemophilus influenza D. E. coli E. Klebsiella sp. 4) The most reliable protection for the surgeon against Hepatitis B infection is by: A. adherence to universal precautions B. administration of gamma globulins C. active immunization D. double gloving E. administration of interferons 5) Pro-inflammatory mediators in shock, EXCEPT: A. IL-4 B. IL-2 C. TNF D. IL-6 E. IL-8 6) Hypotension occurs in healthy patients if blood volume is decreased by: A. 15-30% B. More than 40% C. Up to 15 % ...
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...Why Cursive should be manditory in schools Cursive has been the signature of people for years, but in 2010, the Common Core Standards for learning stopped the teaching of cursive in school. I believe that cursive should be taught in school for a number of reasons, being physical and mental. Cursive is good for the mind, giving people a stronger brain, and identifies disorders people have. Cursive is good for the mind. It teaches you fine motor-skill development and uses both the left and right side of the brain. Typing require individual, not connected movements. However, Digital media has swept over and has made this motor-skill become useless. Cursive gives people a stronger brain. It allows students to remember ideas...
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...A lot has been said about the Coen Brother’s cinematic masterpiece Fargo, but FX’s TV adaptation is now getting all the attention. If you enjoyed either of them, we invite you to keep reading and find out 15 fun facts about both productions. Stay tuned for part two, coming very soon! Number Fifteen: It Was Almost a Show in the ‘90s 11 years before FX’s Fargo came out, Kathy Bates had already attempted to turn the Coens' cult classic into a TV series. She directed a pilot episode starring Edie Falco, which was sent to all major networks. None of them picket it up. Number Fourteen: There’s a Movie about a Woman Who Tried to Locate the Briefcase Kumiko, the Treasure Hunter, which came out to critical acclaim in 2014 , tells the story of a jaded Japanese woman who travels all the way from Tokyo to Fargo just to find the suitcase Steve Buscemi buried in the snow. The story is based on an actual urban legend: Takako Konishi, who was found dead in Minnesota in 2001, was rumored to have frozen to death trying to locate the suitcase from the movie, believing it to be a real story. Investigators later concluded that she actually just committed suicide due to severe depression. Number Thirteen: The Movie Got Some Midwest Backlash Citizens of Minnesota and North Dakota did not quite enjoy the Coens' movie. In particular, they seemed to detest the over-exaggerated accent spoken in the film. Fargo's mayor at the time commented: “It's a movie that people who don't live here seem to enjoy...
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...In my experience, cursive writing is a form of writing that some people still use today. Sometimes people or teachers that I know they still write in cursive. Some words I can't read and some of them are confusing to read. In my opinion, I think that cursive should still be taut today in modern day society. First of all, cursive is a good way for young brains to grow. According to the article, Cursive Pros and Cons, it says, "learning cursive helps young brains grow more than basic printing does". Also, in the article, Pros and Cons of Cursive Writing, "Students can gain a practical life skill that is becoming a lost art". Second of all, reading and learning cursive, can form something called "Functional Specialization" According to the...
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... YEAH! Berkeley was founded in 2002 as a place for youth ages 18-24 to spend the night off the streets, receive hot meals, and clothing. As of April 2017, YEAH! Is now a full time shelter, offering services from 8pm-8am every day. One of YEAH!’s main focuses as an organization is to provide a sense of community to the youth as well as everyone who works there. This is accomplished by regular volunteers who end up forming bonds over time and bonds formed between the youth. One challenge for YEAH! Berkeley as well as the homeless youth of Berkeley is that YEAH! Is not a full-time shelter, so that means that the youth do not have anywhere to go for most of the day. Even to get a library card in Berkeley a youth must present a photo ID, which many do not have. Ms. Alina Schenk is the volunteer coordinator of YEAH! Berkeley. The staff is very small, only about four or five paid positions, so everyone knows everyone at YEAH!, which I believe aids to the feelings of community there. The interview furthered my understanding about homelessness in Berkeley and the challenges the youth face in their daily lives, inside and outside of the shelter. Some of these challenges include substance use, mental health problems, and issues surrounding lack of proper paperwork, such as an ID to receive other city services. Brakenhoff, Brittany, et al. "Longitudinal Predictors of Homelessness: Findings from the National Longitudinal Survey of Youth-97." Journal of Youth Studies, vol. 18, no. 8, Oct...
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...My Opinion On Cursive Writing Some would say that cursive writing is no longer important in our society today ; I disagree , even though cursive writing was taken out of schools in 2010 it is still a useful tool that should be taught in every school . We use cursive to write important letters or to sign an important document , but did you also know that cursive writing allows you to remember ideas and notes that you have written better than if you wouldve typed or wrote in print ? Cursive writing also effects the brain , medical brain scans have shown that cursive writing helps your fine motor skill development and stimulates both sides of your brain . Cursive writing also can reduce the effects of brain injury or brain weakness such...
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...Have you ever gotten a note from your grandparents? With each word letters connected? Well that is called cursive writing. In my opinion cursive writing should still be taught in schools today. To begin with, cursive writing should still be taught in schools today because. In college students will be able to take notes faster instead of printing notes. Printing notes requires a lot of raising and lowering the pen or pencil point, for each letter which slows you down. On the other hand, with cursive you only must raise and lower your pencil or pen, at the beginning and end of each word. Witch is quicker, easier, and is less time-consuming when taking notes, or while writing an essay for a class. As adult's students can sign their names as...
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