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Article Review: Processes

May 24, 2016

Production Operation Management

Ottawa University

Article Review: Processes
INTRODUCTION
The article I used this week is one from MIT and has a lot of great information about processes and what they can mean to a business. The article is by an author named David Garvin. I found the article through EBSCO host online, after looking through a few other articles and deciding that I thought this one was the best at relaying the information in a way that was easy to understand.
Efficiency is the hallmark of any business, and a business will do almost anything to maximize efficiency. To increase efficiency a business has to focus on the processes they use. A business has to focus on how to strategically make decisions on how and what processes they use.
The article discusses several different processes businesses use in everyday life. One of these everyday life processes is the communication process. The communication process is one of the most important because it affects every level of a business. (Garvin, 1998, par. 30) In the article Garvin uses a really great quote about the complexities involved in the communication process and how important these processes can be.
“Many formulations of communication depict it as a simple problem of transfer of information from one person to another. But . . . the process is anything but simple, and the information transferred is often highly variable and complex. We communicate facts, feelings, perceptions, innuendoes, and various other things all in the same ‘simple’ message. We communicate not only through the spoken and written word but through facial expressions, gestures, physical posture, tone of voice, timing of when we speak, what we do not say, and so on.” (Garvin, 1998, par. 31)
I especially liked the way the quote talks about how when we communicate we

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