1. In my opinion, I believe that video and Web conferencing will reduce the need for business travel but will not completely eliminate it. Due to the convenient technology, businesses are able to easily reach their customers, suppliers, partners, and vendors through these conferencing products. It is especially helpful for employee training and sales presentations. However, it is not ideal for every situation in the business. According to the case in question, “Before setting up videoconferencing or telepresence, it is important for a company to make sure it really needs the technology to ensure that it will be a profitable venture…There are still plenty of times when face-to-face interaction is more desirable, and often traveling to meet a client is essential for cultivating clients and closing sales. ” In some cases, face-to-face interaction is the best way to resolve the problems or make mutual agreements with customers.

2. In regards to the case discussed, “ A videoconference allows individuals at two or more locations to communicate through two-way video and audio transmissions at the same time.” On the other hand, telepresence is a more advanced technology than videoconferencing. “ The top-of-the-line videoconferencing technology is known as telepresence. Telepresence strives to make users feel as if they are actually present in a location different from their own.”

3. There are many ways in which videoconferencing provides value to a business. Cost effectiveness and efficiency are two of them. For example, it allows sales representatives to do their presentations without meeting with customers face to face. Employees are also able to work at home while conducting meetings with other colleagues through videoconferencing. I consider it to be smart management simply because it will reduce the cost for traveling while improving the efficiency of conducting