Sapphire/Topaz VASC
Classroom Certification

2012

Registration Information

Sapphire/Topaz VASC Classroom Certification
GENERAL INFORMATION
The objective of this course is to enable service technicians to become certified on the Sapphire Mini-Server and
Topaz POS system in order to complete new installations, warranty and repair work and perform software upgrades. 

Prior to registering for the Sapphire/Topaz VASC Classroom Certification program students must have successfully completed the Sapphire/Topaz VASC Pre-Course Certification. Information regarding this program can be found on VeriFone’s premier portal.

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The Sapphire/Topaz VASC Pre-Course must be completed within 90 days of the VASC attending the classroom certification.

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Sapphire/Topaz VASC Classroom Certification is 5 days in length; 4 days of classroom training and 1 day for the certification exam. Each day will include 2 short breaks and a lunch break.

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On the first day of the Sapphire/Topaz VASC Classroom Certification, the student will be given a
Sapphire/Topaz VASC Entrance Exam. Should the student fail the test with less than a 60%, it will be recommended to the service manager that the student be removed from class. Tuition will be forfeited.



It is strongly recommended the attending technician review the Sapphire/Topaz VASC Pre-Course
Certification modules no more than 1 week prior to attending the Classroom Certification. The
Sapphire/Topaz classroom certification program is modeled to supplement the information provided in the pre-course. Students must have a strong grasp of the information provided in pre-course to pass the
Sapphire/Topaz classroom final exam.

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All classes and documentation are in English.

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Cancellations made 15-30 days before class will result in the option to reschedule or the tuition will be credited to your account. Cancellations (or rescheduling) made 14 days or less in advance of class date will result in forfeiture of tuition.

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Please remember all expenses, including hotel, meals, and transportation are the responsibility of the attending student.

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After each day of school it is the technician’s responsibility to contact their supervisor or manager to discuss the day’s events and practice test scores. If an instructor observes the technician is performing below the standard or if the instructor feels the school is beyond the technician’s comprehension the instructor has the right to call the supervisor or manager to advise the student not continue with the training. REGISTRATION
To register for the Sapphire/Topaz VASC Classroom Certification simply complete the Student
Information Form and the Order Form and fax to the appropriate VeriFone Training Center.
Registrations will be processed within 3 business days. A confirmation letter will be sent to the student and manager when the registration has been completed. Confirmation letters are only sent when the class has at least 4 students set to attend. Classes that do not meet the minimum number of students will be cancelled and any students that were scheduled to attend will be advised of the cancellation.
Travel arrangements should not be made until a confirmation letter has been received.
NOTE: Prior to registering for the Sapphire/Topaz VASC Classroom Certification program students must have successfully completed the Sapphire/Topaz VASC Pre-Course Certification.
Information regarding this program can be found on VeriFone’s premier portal.

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Sapphire/Topaz VASC Classroom Certification
REQUIRED MATERIALS
Minimum Hardware Requirements (Laptop Computer)
Pentium III, 700MHz
 256 MB of RAM
 20 gigabyte hard drive
 DVD R/W optical drive
 9-Pin serial port, MALE connection
NOTE: Many laptops are no longer manufactured with a 9-Pin serial port. Should this be the case there are several options, including:
 USB to Serial Converter
 PCMIA Serial Card
 Express Card
Students must have a correctly configured and working serial communications device
PRIOR to attending Sapphire/Topaz VASC Classroom Certification
 Mouse (external-option, but much easier to move around)
 At least 1 GB available hard drive space
 Ethernet Port


Software Requirements
Please ensure the following programs have been installed on the student’s laptop PRIOR to attending training. Zipped files simply copied to the laptop hard drive DOES NOT constitute as installed.
Supported Operating Systems: - 32 BIT ONLY – 64 BIT NOT SUPPORTED
 Windows 2000
 Windows XP Professional
 Windows Vista Business
 Windows Vista Ultimate
 Windows 7 Pro
 Windows 7 Ultimate


Microsoft Internet Explorer, v6.0 or higher
 NOTE: Other Internet Browsers (Firefox, Chrome, etc.) are not compatible with
VeriFone required applications.
 NOTE: Internet Explorer must be a “clean” installation. Some Providers (such as AOL and CompuServe) and Browser Helpers and Add-Ins will hijack browser operations and prevent the application from loading and/or functioning properly.

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Acrobat Reader, v6.0 or higher (packaged with VASC Service Manual)
WinZip (packaged with VASC Service Manual)
GemStall v2.52
Gemcom32 Backup/Restore Utility
GemCom32
VASC Service Manual

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Sapphire/Topaz VASC Classroom Certification
Please ensure the student has downloaded and installed (unzipped) the most current copy of the VASC Service Manual.
 Any changes needed to the VASC Service Manual are published to VeriFone’s premier portal on the first Monday of each month. The version of the VASC Service Manual is located on the homepage, upper left hand side above the hyperlinks. The format is: YY.MM.DD
NOTE: It is the responsibility of the attending technician to ensure the laptop is in good working order and functioning properly. This includes all software listed above and any peripheral equipment. If a technician attends school with faulty equipment (i.e. faulty monitors, keyboards, mouse, incorrect settings, etc.), VeriFone has the right to refuse instruction.
What To Bring To Class
 When students attend the Sapphire/Topaz VASC Classroom Certification they must bring the following:  Laptop
 The laptop MUST conform to the above requirements and MUST have all the above listed programs fully installed PRIOR to attendance.

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Sapphire/Topaz VASC Classroom Certification
SAPPHIRE/TOPAZ VASC
CLASSROOM CERTIFICATION SCHEDULE
January – December 2012
Class Date
January 16th – 20th
March 26th – 30th
May 14th – 18th
July 23rd – 27th
September 10th – 14th
November 12th – 16th

The above schedule is for the Sapphire/Topaz VASC Classroom Certification Schools located at the
Oscar W Larson Company – Clarkston, Michigan.
For a complete list of all Sapphire/Topaz VASC Classroom Certification Schools please refer the premier.verifone.com portal. In the Learn section under Petro Training Information you will find a link for
2012 Sapphire-Topaz VASC School Schedule – Master List.
All technicians must successfully complete the Sapphire/Topaz VASC Pre-Course Certification PRIOR to registering for the Sapphire/Topaz VASC Classroom Certification.
Note: All class dates are tentative and subject to change based on minimum enrollment levels.
We will be happy to work with you in any way possible in order to accommodate your training needs. Please email with specific requests.

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Sapphire/Topaz VASC Classroom Certification
Class Outline
Day One
 Sapphire/Topaz VASC Entrance Exam
 Sapphire Hardware Review
 Sapphire Software Installation review
 Gemcom32/Backup & Restore Utility (Ruby)
 Ruby/Sapphire/HPV-20 Connectivity & Communications
 Basics of Ethernet Communications
 VeriFone Routing Requirements
 VFI Router Configuration and Connectivity
 GemCom32/Back-up & Restore Utility (Sapphire)
 Practice Exercises
Day Two
 Morning Quiz
 Review
 Smart Fuel Controller
 V910 Installations
 PA/PCI-DSS Overview and Merchant/VASC Impact Discussion
 Sapphire Management Suite – Fuel Programming
 Sapphire Management Suite - Review
 Practice Exercises
Day Three
 Morning Quiz
 Review
 Topaz Hardware
 Topaz Software Installation
 Topaz/Sapphire Connectivity
 Topaz Diagnostics/Troubleshooting
 SMS Configuration Manager – Topaz Specific
 Topaz Fundamentals and Basics
 Topaz Sales and Operations
 Practice Exercises
Day Four
 Morning Quiz
 Review
 Journal Browser
 Transaction Viewer
 Report Navigator
 Advanced Router Configuration & Sapphire Remote Connectivity
 Installation & Service Considerations
 Practice Exercises
Day Five
 Final Exam (Sapphire/Topaz)
 V910 Online Exam

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Sapphire/Topaz VASC Classroom Certification
Attn: Douglas Trate

Fax To: 248-575-0282

STUDENT INFORMATION FORM
Please use one form for each student
Date of School you wish to attend: ________________________

Student Information:
Name:
Phone:
E-mail Address:
Special Needs or Other Comments:

Company Information:
Name:
Street Address:
Phone:
City or Province:
Country:

State:

Zip:

Manager’s Information:
Name:
Phone:
E-Mail Address:
Have questions about your registration?
Call our Training Center at: 1-800-482-1200 ext 147, or e-mail us at: dtrate@larsonco.com

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Sapphire/Topaz VASC Classroom Certification

ORDER FORM
1. Please complete the entire form.
2. This order will be entered in accordance with the prices, terms, delivery method, and specifications listed below.
QTY

PART NUMBER

DESCRIPTION

UNIT
PRICE

Sapphire/Topaz VASC Classroom Certification
Required for each student

$1600.00

Total:

BILL TO:
Company:
Street Address:
City:
Phone:
Purchase Order #:
Date:

Order Authorized By (Signature Required):

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State:

Zip:

TOTAL