...Module Learning Outcomes for this assignment: 1. Evaluate and interpret evidence and generate resulting reports that are coherent and compliant with law and sympathetic to social and ethical standards. 2. Critically evaluate case studies and analyse evidence gathered from simulated realistic incidents. Scenario Ms. Conlay, a sales representative of CC Terminals has complained that Mr. Lawrence, another sales representative of CC Terminals, has been harassing her. She has indicated Mr. Lawrence has made several romantic advances, attempting to contact her both at work and during off-hours, and that his emails have been getting increasingly aggressive. When Ms. Conlay allegedly saw Mr. Lawrence show up while meeting a friend at an out-of-the-way coffee-shop, she contacted security the following day. The first responder team in CC Terminals investigated the computer device found during an off-hours search of Mr. Lawrence's cubical and analysed its contents. The first responder team recovered several documents and computer programs from the USB storage device which further indicate Mr. Lawrence's advances, aggression, and illegal activities. Based on their findings, apparently Mr. Lawrence typed his emails to Ms. Conlay in Microsoft Word and saved them as Word documents on this USB device before sending the emails. They found three letters apparently to Ms. Conlay. One asked her out to dinner. The second was a response to her apparently telling him to “get lost”...
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...are inappropriate. Advise the sales manager as to the type of salespersons they should be recruiting. For one company only Using the SPIN Model (i.e., Situation, Problem, Implications, Need) prepare a list of questions you would use if selling to a buyer. Finally, using the Formula Selling model prepare a list of questions you would use if selling to a buyer where this model is appropriate. Background Sales Methods Stimulus ‐ Sales/No Sales Formula Selling ‐ AIDAS SPIN – Situation, Problem, Implications, Need NAME- MARK FITZGERALD STUDENT NUMBER-12254208 E-MAIL- mark.fitzgerald@ucdconnect.ie Word count- 1,297 excluding cover page and bibliography Product Leadership Nike Background The three strategies that I will analyse are product leadership, operational excellence and customer intimacy and these strategies are where an organization chooses a value system and aligns their whole operating model to serve that discipline. Product Leadership- NIKE Product leadership is where a company...
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...translated in Romanian, soon to be published). Over the years many consulting or educational organizations have tried to add to the Balanced Scorecard initial concepts, in some cases attempting to build “a better mouse trap”, but few succeeded to bring any significant theoretical or practical value to the BSC framework and implementation methodology, developed continuously by Drs. Kaplan and Norton and by their team at Palladium and based on thousands of implementation projects in most industries, geographies worldwide and organization sizes, in both public and private sectors. Four Perspectives of Balance Score Card The balanced scorecard suggests that we view the organisation from 4 perspectives, and to develop metrics, collect data and analyse it relative to each of these perspectives: • The Learning and Growth Perspective • The Business Process Perspective • The Customer...
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...responsibility to a new president and CEO, John Donahue. After the CEO transition, Donahue faced several significant challenges, including much slower growth in eBay's core online auction business, what to do to make the recent acquisition of Skype profitable, declining numbers of auction customers (chiefly due to increasing competition from Amazon's then new and popular auction site), and weaknesses in key economies across the globe. Competitive advantage is important role in developing sustain strategies. Using porter’s five forces, this paper analyses the five factors which affect eBay strategies. These factors are major in helping the company to identify the key issues and ways of coping with complexity and change. To determine how profitable and the position of eBay in the current market, a strategic group map, weighted competitive strength assessment and financial ratios analysis were conducted. The three analyses reveal that the company is still in good standing even though there is immerse competition which results in profit margin declines. Finally this analysis looks into problems that top management of eBay is facing. With acquisition of other companies that support the company’s core business and adjusting the current strategy to encompass the company’s globalization efforts in good time the company will have good returns. What does a five-force analysis reveal about the nature and strength of the various competitive pressures eBay faces? Are the competitive...
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...advantage Jennifer O’ Hagan Table of Contents How can good HRM practice become a source of competitive advantage for organisations in the retail sector? 3 Introduction: 3 Definitions: 3 Main functions of a HRM system: 4 Key functions of a HRM system: 6 Learning and development and performance management: 6 Induction: 6 Staff appraisals/review systems: 7 Hertzberg Two factor theory 8 Motivational factors 8 Hygeine factors 8 HRM eveloution 9 Why is HRM such an important tool in organisations today? 10 References 11 How can good HRM practice become a source of competitive advantage for organisations in the retail sector? Introduction: The purpose of this study is to discuss how good HRM (human resource management) practice can become a source of competitive advantage for organisations in the retail sector. To help me examine this, I will explain what defines HRM and the main functions of a HRM system. I will also examine why it is such an important tool for many organisations today. Definitions: Human Resourse Management has been defined as ‘a strategic approach to managing employment relations between employee and employers, which emphasises that leveraging peoples capabilities is critical to achieving competitive advantage, acheived through a distinctive set of integrated employment practices.’ ‘Strategy denotes an activity that organisations perform in order to accomplish its goals.’ (Bratton & Gold, 1999) This means that in order for...
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...| ASSESSMENT COVER SHEET (NON BARCODED) | Programme of Study: | MBA | Paper Name: | Operations Management | Lecturer: | Dr. Lincoln Wood | Assessment: | Assesment 1 (Group Report) | Paper Code & Stream: Eg 476680/60 | 468911(Mon 6pm) | Word Count: 1529 | Statement of Academic Honesty This assessment has been written by me and represents my own work. This work has not been previously submitted. All sources information has been appropriately acknowledged and referenced. I have maintained and will continue to maintain the confidentiality of any persons/organisations referred to in this assessment. I permit this assessment to be copied for academic processes (such as moderation). I have retained a copy of this assessment electronically. Complete this section for group assessments only. Tanya Chappell – 1313490 Richard Drake – 1272878Saku Abeysuriya – 0437411 Brendon McPhail - 13827929 | LATE ASSESSMENTS You must ensure that this section is completed if the assessment is being submitted after the original assessment deadline. Date handed in? | ........./........./......... | Extension granted? | YES / NO | Operations Management | Assessment 1 – Center...
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...Assignment 2 Information Security for Managers Submitted By: Student Number: Submitted Date: January 22, 2009 Table of Contents 1. Information Security Policy (Word Count = approx. 1000) 3 1.1 Security: 3 1.2 Policy: 3 1.3 Information Security Policy and its importance: 4 1.4 Policies, Procedures, Practices, Guidelines 5 1.5 Example of good policy statement 6 1.6 Possible structure of information security policy documents 7 1.7 Strategies and techniques to implement information security policies 8 2. Developing the Security Program(Word Count = approx. 500) 9 3. Security Management Models and Practices (Word Count = approx. 500) 11 A. ISO/IEC Model 11 B. NIST Security Model 11 C. RFC 2196 11 D. COBIT 11 E. COSO 12 4. List of References: 13 1. Information Security Policy 1.1 Security: Security has been a real issue for this century. Due to the new emerging technology like RFID and wireless devices there have been various issues regarding privacy and security of person and an enterprise. Security can be understood as a condition to protect against unauthorized access. In terms of IT, security can be categorized into application security, computing security, data security, information security, and network security. Source: (Whitman & Mattord 2007, p.5) Even though all of these security fields need to be monitored in an enterprise, for instance in this document we are concerned only with information security. Information...
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...Contents Vision Statement 1 Project requirements 1 Project management tools and techniques. 1 Project management Plan 2 A. Project Overview 2 i. Purpose, Scope and Objectives 2 ii. Assumptions, Constraints and Risks 2 iii. Project Deliverables 3 iv. Schedule and Budget Summary 3 v. Evolution of the Plan 4 vi. Definitions and Acronyms 4 B. Project Organisation 4 i. External interfaces 4 ii. Internal structure 4 iii. Role and responsibilities 5 C. Project Management Process Plans 6 i. Project Initiation 6 ii. Project Planning 7 iii. Project Execution 8 iv. Project Monitoring & Control 11 V. Project Closure 16 D. Project-Specific Process Plans 17 i. Project Specific Processes 17 ii. Method, Tools and Techniques 17 iii. Infrastructure 17 iv. Project and Work Product Acceptance against quality control metrics 17 E. Project-Supporting Process Plans 17 i. Configuration Management 17 ii. Verification and Validation 17 iii. Documentation 17 iv. Work Product Quality Assurance 17 v. Project Reviews and Audits 17 vi. Problem Resolution 17 vii. Subcontractor Management 17 F. Additional Plans 17 i. Conflict Resolution 17 g. Project Plan Sign Off 18 Project budget layout on a spreadsheet 19 Support and Maintenance Plan 19 Lessons learned Report 20 Reference 20 Vision Statement • Continually strive to strengthen and improve the positive impact of students and community: transforming their lives, as well as our own, through our work • Become known nationally as an institution...
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...Table of Contents 1. Introduction 2. Typology of mergers兼并 3. Reasons to acquire收购companies 4. Integration process 5. Quantifying定量the value of an acquisition收购 Typology of mergers & acquisitions Different forms of acquisitions: One possibility is literally字面意思to merge the two companies, in which case one company automatically自动assumes all the assets and all the liabilities of the other Such a merger must receive the approval许可of at least 50% of the shareholders of each firm An alternative选择性is simply to buy the seller's stocks in exchange for cash, shares or other securities 证劵 In which case the acquirer收购方will deal individually单独with the shareholders of the selling company A third approach is to buy some or all of the seller's assets In this case, ownership of the assets need to be transferred and payment is made to the selling firm rather than directly to its shareholders Merger accounting If company A buys company B at a market value which is superior to its book value, company A paid a premium Company A will show in its consolidated accounts an amount of goodwill equivalent to the premium paid Typology of mergers & acquisitions Merger Accounting The premium can be justified by a licence not valued in company B balance sheet or a promising product or technology Company A will be obliged each year to estimate the fair value of the goodwill and if it falls below the premium, the amount on the balance sheet must be adjusted downward...
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...Portfolio of Reflective Cultural Practice Assignment Contents Page Portfolio of Reflective Cultural Practice Assignment 1.1. Introduction In recent times, there has been seen an increased change in the composition of the workforce in organisations because of the rapidly growing globalisation which has made the world increasingly more interrelated (SOURCE). Therefore most business’s around the world including the hospitality and tourism industry need to enter into a cross-cultural alliance to become more effective due to globalisation having a significant impact on the personal characteristic in the workforce because of the increasing cultural diversity (Lloyd and Hartel, 2010). Ferraro (2005) argues that globalisation is not just a passing trend but has submerged acting as a replacement for the cold war system. Therefore this reflective portfolio aims to explore some of the theories surrounding cross-cultural behaviour in order to relate and understand the behaviours of the cultures in respectively Denmark and the US. However in order to do so, a definition of the meaning culture will be primarily discussed and what stereotypes Denmark and the US the authors carries toward both countries. Through the analysis and the information gathered from the theories, potential opportunities and difficulties will be identified between the two countries cultural diversity in relation to motivation, teams, communication channels and conflict and dispute resolution. Lastly...
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...RESEARCH PROPOSAL I. Research Title: ASSESSMENT OF DISASTER PREPAREDNESS IN 8 SELECTED BARANGAYS OF DAGUPAN CITY II. Name of Proponent/ Institution: PIMSAT Colleges III. Address: Bolosan District, Dagupan City, Pangasinan 2400 a. Name and Designation of Faculty/ Researcher Rodrigo P. de Vera, Jr., Ed.D.- Research Leader Members: Rosita Carvajal 3/E Armado Deleňa 2/M Eduardo Poblete Oliver Quinto b. Name of Institution: PIMSAT Colleges c. Name of Head of Institution: Atty. Rebene Carrera IV. Contact Information: 09086548323/ rodrigo_dvjr@yahoo.com.ph V. Background of the Study Dagupan City is a major urban center in Northern Luzon. It is a sub-regional center for trade and commerce, finance, education and health services of Region 1 (www.facebook.com/ddagupandream?fref=ts). With a population of 161, 375, it is located along the seacoast and at the eastern margin on the delta of Agno River (Dagupan City Disaster Coordinating Council, 2011). It has a total land area of 4008 hectares with 31 barangays. It lies one meter above sea level and Pantal River flows through the city. This poor elevation of the City makes it more vulnerable to flooding. This geological characteristic of Dagupan is the reason why the City is the catch basin of flood waters from the neighboring towns as there are seven river...
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...Bachelor of Arts in Business Economics STUDENT’S HANDBOOK 2011/2012 Lazarski University Warsaw, June 2011 1 Lazarski School of Commerce and Law Student’s Handbook- Bachelor of Arts in Business Economics Content Page 4 6 8 13 15 15 15 17 17 18 19 21 23 24 26 28 30 32 34 35 37 39 41 43 44 46 48 49 50 51 53 54 55 57 58 59 60 62 63 63 64 66 67 69 72 74 75 76 77 79 80 82 The Programme The Degree Assessment Quality Assurance Admission Procedures Erasmus Study in BABE Programme Administrative Issues Course Descriptors Mathematics Introductory Microeconomics Introduction to Sociology Current Issues of the European and Global Economy Academic Writing Introduction into Business Introductory Macroeconomics Introduction into Economic Analysis Economics of Integration Information Technology Intermediate Microeconomics Issues in Macroeconomic Policy Mathematical Economics Statistics Regional Economics Introduction to Strategic Management Banking and Finance International Business Law Research Proseminar Accounting Managerial Economics International Economics Intermediate Macroeconomics Econometrics Research Methods Social Policy Game Theory Public Finance Investment Analysis BA Seminar Electives Financial Accounting Monetary Theory and Policy - The Impact of Global Crisis Principles of Marketing The World Economy – Retrospective View The Small and Medium-Sized Enterprises (SME) Sector Economics of Telecommunication Demography and Economics of Contemporary European Migration Personal...
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...13…………………………………………………… Risk Response Matrix 14……………………………………………………. First & Second Highest Risk 15……………………………………………………… Communication Plan 16………………………………………………. Communication Plan Matrix 17……………………………………… Performance Measurement and Control Approach 18……………………………………………………… Audit Process and Timetable 19…………………………………………………… Customer Review 20………………………………………………………Conclusion / Recommendation Executive Summary Through the use of personal computers, customized computer software, and unclassified databases, the Natural Resource Defense Council (NRDC) is now able to model nuclear conflict and approximate the effects of the use of nuclear weapons. For the first time, this allows nongovernmental organizations and scholars to perform analyses that approximate certain aspects of the U.S. The plan results from highly classified guidance from the President, the Secretary of Defense, and the Joint Chiefs of Staff. The Joint Chiefs of Staff then set requirements for how much damage our nuclear warheads must achieve. Most of the requirements call on U.S. Strategic Command to target Russia, but China and other nations are also viewed...
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...MANAGING BUSINESS RELATIONSHIPS 1. Introduction 1.1. General issues about the reviewed book………………………………………... 3 1.2. Purpose and structure of this essay……………………………………………... 3 2. Summaries of the chapters of the book 1. 2.3. Summary of the chapter 1: IMP and the Interaction Approach..................... 4 2.4. Summary of the chapter 2: The manager and the Network............................ 6 2.5. Summary of the chapter 3: The Manager and the Relationship.................... 9 2.6. Summary of the chapter 4: Relationship with Customers.............................. 12 2.7. Summary of the chapter 5: Relationships with Suppliers............................... 13 2.8. Summary of the chapter 6: Distribution Business Networks.......................... 15 2.9. Summary of the chapter 7: Technology and Business Networks................... 16 2.10. Summary of the chapter 8: Managing in Networks........................................ 19 2.11. Summary of the chapter 9: SO WHAT DOES IT ALL MEAN?.................. 20 * 3. Assessment of the value of the book………………... 23 1. Introduction 1.1. General issues about the reviewed book. This book named Managing Business Relationships was written by David Ford (University of Bath in the UK), Lars-Erik Gadde (Charlmers University of Technology in Sweden), Hakan Hakansson (Nordic School of Management in Norway)...
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...context of college level mathematics. Our approach has three components. It begins with an initial theoretical analysis of what it means to understand a concept and how that understanding can be constructed by the learner. This leads to the design of an instructional treatment that focuses directly on trying to get students to make the constructions called for by the analysis. Implementation of instruction leads to the gathering of data, which is then analyzed in the context of the theoretical perspective. The researchers cycle through the three components and re ne both the theory and the instructional treatments as needed. In this report the authors present detailed descriptions of each of these components. In our discussion of theoretical analyses, we describe...
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