...ANNUAL REPORT 2013 COMMUNITY DRIVEN VISION To actively contribute in meaningful and sustainable ways to communities, families in need and other worthy causes. MISSION To provide support and assistance to these community-focussed initiatives, by engaging the collaboration of A.P. Eagers and its automotive industry network, employees and other stakeholders. OBJECTIVES • • To encourage and support engagement by A.P. Eagers and its stakeholders in these initiatives. To secure voluntary assistance through financial support, sponsorship, skills transfer and in-kind donations to worthy and well-run organisations and other causes. To deliver 100 cents of every dollar donated to the intended recipients. To operate with the highest standards of integrity. • • From its earliest days, the company has been community driven. Reaching out to a local hospital for their ‘hospital tag day’ in November 1912, company founders Messrs. E.G. Eager and Son lent motor cars to nurses and children who collected over £70 in their fundraising initiative. (STATE LIBRARY OF QUEENSLAND 125907) On behalf of A.P. Eagers, I would like to introduce you to the A.P. Eagers Foundation. For over a hundred years we have been proactive contributors to the communities in which we serve. Through our dealerships and other operations, we have led the way in supporting hundreds of worthwhile groups ranging from local charities, community service groups and schools to sporting clubs, health initiatives...
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...moving ahead UPS ANNUAL REPORT 2007 2007 HIGHLIGHTS Reached a five-year labor agreement with the International Brotherhood of Teamsters 10 months prior to the expiration of the current contract in July 2008. Adopted a new financial policy in early 2008 to enhance shareowner value by reducing the company’s cost of capital. Celebrated our 100th anniversary on August 28, 2007. Introduced several industry-first product innovations, including UPS Delivery InterceptSM, UPS PaperlessSM Invoice and international UPS Returns®. Increased profits by $276 million in our Supply Chain and Freight segment. Grew international export package volume over 10 percent. moving more than packages At UPS, we pride ourselves on helping customers move ahead. Large or small, every customer benefits from the same integrated transportation network and the same can-do spirit that is a way of life at UPS. Today, more than ever, customers need a shipping and logistics company that they can count on for the fast, reliable service they need to grow their businesses. CONTENTS 3 Chairman’s Message 7 Our Corporate Commitment 8 Products and Services 10 Customer Stories 12 Board of Directors and Senior Management 13 Annual Report Form 10-K UPS FACTS Founded: Employees: Customers: Online tracking: Operating facilities: Jet aircraft: Package delivery vehicles: Freight vehicles: Retail access: 1907 425,300 7.9 million 18.5 million daily requests 3,000 worldwide 268 (world’s ninth-largest airline) 93,600...
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...to: Sydney, Australia 2000 UPS ANNUAL REPORT 2012 from: Guadalajara, Mexico 44150 to: Halifax, Canada B3H 0A2 from: Louisville, USA 40215 QUICK QUI QU K UICK FACTS FACTS AC S 1907 YEAR FOUNDED FINANCIAL HIGHLIGHTS 2012 Revenue Operating expenses Net income Adjusted net income 1 2011 2010 $54,127 $53,105 $49,545 52,784 807 4,389 0.83 47,025 3,804 4,311 3.84 4.35 2.08 34,701 11,095 7,108 2,005 4,275 43,904 3,338 3,495 3.33 3.48 1.88 33,597 10,491 8,047 1,389 4,081 Diluted earnings per share 8.8 MILLION CUSTOMERS 399, 000 UPS EMPLOYEES Adjusted diluted earnings per share1 4.53 Dividends declared per share Assets Long-term debt Shareowners’ equity Capital expenditures Cash and marketable securities (in millions except for per-share amounts) 2.28 38,863 11,089 4,733 2,153 7,924 2.5 MILLION MY CHOICE ® MEMBERS 101, 000 VEHICLES IN DELIVERY FLEET 32.1 MILLION DAILY ONLINE TRACKING REQUESTS RETAIL ACCESS POINTS 4. 1 BILLION KEY METRICS 2012 Return on assets (adj.) 1 2012 DELIVERY VOLUME 2011 12.6% 11.1% 55.1% 50.2% 24.2% 21.8% 2.8% 2010 10.7% 10.2% 44.0% 42.4% 21.2% 20.4% 2.6% 12.0% 2.2% 56.9% 13.6% 24.6% 6.5% 3.1% Return on assets (GAAP) Return on equity (adj.)1 Return on equity (GAAP) 1,931 DAILY FLIGHT Return on invested capital (adj.)1 Return on invested capital (GAAP) Dividend yield SEGMENTS 2,868 70,900 WORLDWIDE OPERATING FACILITIES 2,688 ALTERNATIVE ...
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