Data Collected by Questionnaires:
Q. 1: Are you day scholar or hostel lite? Day Scholar | Hostellite | 59% | 41% |
Q. 2: How often do you eat in canteen? A. 2-4 days a week | 34 | B. 2 times in a day | 15 | C. All days a week | 29 | D. Not at all | 22 |
Q. 3: Is the canteen maintained clean and neat? A. Yes | 33 | B. No | 67 |
Q. 4: What do you think canteen should operate on Saturday and Sunday for hostellers? A. Yes | 54 | B. No | 46 |
Q. 5: To which statement do you agreed with: A. canteen represents good value for money | 21 | B. Canteen is too expensive | 49 | C. You find something you like | 20 | D. Food quality is good | 10 |
Q. 6: What food you like to serve at canteen? A. Meal | 10 | B. Fast | 56 | C. Snacks | 12 | D. Others | 22 |
Q. 7: Are you satisfied about the services of college canteen? A. Strongly agree | 9 | B. Agree | 23 | C. Neutral | 44 | D. Disagree | 17 | E. Strongly disagree | 7 |
Q. 8: Which think attract you towards canteen? A. Taste and Quality | 26 | B. Prices | 39 | C. Friendly Environment | 35 |
Q. 9: Does canteen provides a meal for day scholars? A. Yes | 21 | B. No | 79 |
Q. 10: Are you satisfied with current location of canteen? A. Yes | 37 | B. No | 63 |
Q. 11: What facilities should be provided by college canteen for hostel students? A. 24/h service | 34 | B. Cell phone cards | 66 |
Q. 12: How would you rate the food overall for nutrition? A. Healthy | 15 | B. Not healthy | 53 | C. Don’t know | 32 |
Q. 13: Would you like to have a Wi-Fi connection? A. Yes | 8 | B. No | 92 |
Find out students interest level, complains and suggestions regarding college canteen.
Students Interest Level towards Canteen:
Students prefers towards canteen mainly where they can have a bit freely environment where they can have freely gossips with each other, wherever they can met their other colleagues also. And college canteen is a bit aside from staff room and class rooms where faculty members rarely go there. So more students like to prefer canteen for eating as well as gossips in free environment.
Complains of Students:
Mostly complains from students are that their food quality is not good and food items are not also fresh in canteen, because they don’t have ovens where they can keep the food items hot. And canteen is very small as compared to other institutions where minimum number of students can sit there at same time.
Suggestions of Students:
Students suggest having Wi-Fi connection coverage at canteen. Fresh fast food items should be available in canteen. Mostly students told us that for Male and Female student’s canteen should become same where in our views it is not ethically good. And also the college should change the location of canteen and make it big where it can afford maximum number of students to sit there.
Find out Daily, weekly and monthly sale of college canteen.
Daily sales of college canteen:
Expected daily sales of college canteen are Rs. 8,000 and in peak season sales mostly raised also to Rs. 30,000.
Weekly sales of College canteen:
Expected weekly sales of college canteen are Rs. 30,000.
Monthly Sales of College canteen:
Mostly college canteen hits the target of Rs. 180,000 in a month.
Peak sale season of canteen:
The peak sale season of college canteen is from October – January where winter season is covered in it, because during this period all intermediate, degree and post-graduate students come to college.
Find out lowest sale season and causes of low sale.
The lowest sale season of college canteen is from March-July, because during this period in the months of March and April Intermediate and Degree students get free from college for preparation of their exams. So there is very little number of students is left to come to college and visits canteen.
Products available at canteen and their prices: Products | Prices (In Rs) | Top’s Juice | 15 | Cold drinks | 20 | Tea | 10 | Sting | 25 | Simple Rice | 30 | Snacks Lays (Medium) | 20 | Biscuits | 20 | Samosas | 7 | Sandwiches | 15 | Chips | 20 | BurgersShaami burgerChicken burger | 4550 |
High sale products in different seasons:
The high sale products in every season are Sandwich, Samosa and cold drinks.
Facilities provided by canteen for hostel students:
There are no such special facilities available by college canteen for hostel students. The facilities are as same for hostellers as for day scholars. Only the change is that college canteen remains open till evening and it is also the cause of evening shift classes of intermediate level students. And evenly there are no cell phone cards available in college canteen for hostellers where we can’t say that college canteen provides some special facility for hostellers. And this is a big weakness of college canteen.
Eating habits of visitors (likes, dislikes). What products (eatables) they want at canteen:
As we did survey in college 22% students do not visit canteen at all because of their food quality and services are not good, 67% dislikes canteen because it is not maintained clean and neat. And they also told that food available in canteen is not healthy and is unhygienic as we rate it overall about nutrition.
We asked different students about the eatable products they want at canteen is that 56% students want fast food items to be sold in canteen. So it is a big positive sign for developing a canteen and increasing its sales that a fast food separate corner should be launched in canteen.
Find out about canteen environment. Is it suitable at current location?
Edwardes college canteen environment is not good in our view as well as mostly in other student’s views because there is no proper and huge sitting arrangement available for students. There is no space and seating arrangement available for about more than 50 students in college canteen as compared to all the students studying in college. Their service is also very slow because there is no rule for waiters available in college canteen, and this is all of that there are only 2 proper waiters available in college canteen who cannot serve all the students at same time.
As we look towards the current location of college canteen it is not suitable because this place is very small and canteen is place where all the colleagues met with each other and can freely gossips with each other and in front of college canteen female student’s common room is located which can hesitates female students. So, therefore college canteen location should be changed to be some other open location where can canteen afford maximum number of students at same time.
How many people visit canteen on daily basis? (I.e. student, teachers and other staff members). Additionally find out the ratio of male and female visitors
During the peak sale season of college canteen mostly 350 – 450 students visits canteen daily and as concerned for teachers 5 – 10 teachers visits canteen daily because food items are mostly delivered to staff rooms for teachers. And other staff members such as staff from administration block, class 4 etc 10 – 15 members visits daily. But nowadays the daily visitors of canteen are about from 40 – 60 members (Students, Teachers & other staff members).
Physical resources available at Canteen:
Physical resources mean resources that are available to business organizations in the form of buildings and other machineries needed for the day to day running of the organization.
Physical resources available in canteen for its daily operations are freezers for chilling cold drinks and juices and other are kitchen accessories for cooking basis.
Find out number of staff in college canteen and compare it with any other canteen of an educational institute (ideally of a college or university offering bachelors level degrees).
Numbers of staff working in college are 2 waiters, 1 sales man for boys 1 sales woman for girl’s common room, 1 cook, 1 dish washer 1 manager and 1 incharge which look after towards the canteen. If we compare it with canteen of Iqra University, so as compared to Iqra university canteen our college canteen is of no value because Iqra university canteen is having a huge space and 5 waiters and 4 cooks, 2 dish washers, 2 incharges and 1 manager. By the help of 4 Waiters Iqra universitiy canteen is delivering the quick service to all the students. As for as our college canteen service is very slow because of low number of waiters and large number of students in which mostly no one get their order with in time.
Different ways of promoting college canteen:
Different ways for promoting college canteen is that first of all its location should be changed and somewhere it should be built of having huge space to afford maximum number of students. Then as for concerned for promoting it college canteen should be promoted as we did we had created a facebook page for promoting and also made a penaflex for promoting it to make the new students ware about our college but it will leads the canteen towards the success after when more food items are launched in college canteen and food became fresh and college canteen service becomes quick.
Problems facing by canteen staff and in charge:
Canteen staff and incharge are facing the main problem that they want to bring new products into canteen but they have no authority without the permission of canteen manager, firstly they have to ask permission from manager and after the permission they will bring the products, the other problem is the location of the canteen, the incharge has no authority to change the location without the college authority.
Public and Private Canteens operational in Peshawar:
There are minimum 450 public and private canteens are operational in Peshawar.
Find out products offering by other canteens in Peshawar. Find the prices of products and compare them with college canteen prices. Which canteen offers more reasonable prices? Which canteen offer best products to students?
Products offering by PAC canteen and their Prices: Products | Prices (In Rs) | Cold drinks | 25 | Nestle Beverages | 30 | Lays Chips (Medium Packs) | 30 | Chips (Fresh) | 30 | Samosa | 10 | BurgersChicken burgerShaami burger | 6045 | Sandwich | 20 | Shawarma | 100 |
Products Offering by Khyber college of Commerce and their Prices: Products | Prices | Cold drinks | 22 | Shaami Burger | 30 | Chips (Fresh) | 20 | Samosa | 6 | Snacks Lays (Medium Packs) Kur kure (Small Packs) | 2015 | Sandwich | 15 |
Products Offering by ICMS Canteen and their Prices: Products | Prices | Cold drinks | 25 | Sting | 30 | JuicesSliceShezan juices | 3530 | Biryani | 40 | Samosa | 8 | Shaami burger | 35 | Rolls Vegetable rollChicken roll | 1520 |
All Products and Prices offering by other institutions canteen and their comparison with Products and Prices of Edwardes College Canteen
Products off All canteens | Prices of Canteens | | PAC | KCCM | ICMS | Edwardes | Juices Top’s Slice Shezan | ------ | ------ | --3530 | 15---- | Cold drinks (7up, Shezan, Mirinda, Pepsi,Dew) | 25 | 22 | 25 | 20 | Sting | -- | -- | 30 | 25 | Nestle Beverages | 30 | -- | -- | -- | Tea | -- | -- | -- | 10 | Snacks Lays (Medium Packs) Kur Kure (Small Packs) | 30-- | 2015 | ---- | 20-- | Biscuits | -- | -- | -- | 20 | Simple RiceBiryani | ---- | ---- | --40 | 30-- | Samosa | 10 | 6 | 8 | 7 | Sandwiches | 20 | 15 | -- | 15 | Chips (Fresh) | 30 | 20 | -- | 20 | Burgers Shaami burger Chicken burger | 4560 | 30-- | 35-- | 4550 | Shawarma | 100 | -- | -- | -- | Rolls Vegetable rolls Chicken rolls | ---- | ---- | 1520 | ---- |
* Most reasonable prices are offered to student by Khyber College of Commerce and Management * As compared to best products, best products are offered by PAC and ICMS. But ICMS products prices are bit higher.
Task 3:
Strength
The main strength of Edwardes college canteen is that there is no competitor (inside, outside) of Edwardes college and by our thinking this is their main strength for the college canteen. All students and faculty staff prefers to go to college canteen.
Weaknesses:
There are many weaknesses of Edwardes College, which are following: * The structure of canteen is not good * There is no variety in food products * Services are slow * Location and arrangements are not satisfactory * Quality of food is not good
Opportunities:
The main opportunity is that there are no competitors around it; they should have to improve food quality, arrangements, services and location etc.
Threats:
Due to small canteen size and slow services, majority of students cannot get their food items and its service on time. Unhygienic food and location of canteen is the main threat for the college canteen.
Task 4:
Suggestions regarding how to use strengths, how to overcome weaknesses and handle different opportunities and threats:
The main strength is that there is no competitors around it, so by giving preference towards their strength it will leads them to solve or finish all their weaknesses that they have to brought a variety of food products and improve their food quality, they have to change the location of canteen and improve arrangements and services.
College canteen has opportunities which they must should avail it to finish their threats which are their unhygienic food and unsuitable location for canteen and also their slow services which had big effect on the college canteen and affects students also because they cannot get their food on time, so they have to avail the opportunity to defend their all threats.
Task 5:
College canteen is planning for the printing facility for the students and is planning to provide them all the facilities of color printing, fax, photo state and printing etc. This facility is needed in college for students because the students of professional studies faces problems regarding assignments printing and photocopies they would go to public places because of this they loses their time. If college bought two full loaded machines (Mono laser multifunctional printing) and by installing 2 computers along with it which will also be needed then the cost will be 3 lacks. The prices of the services in our opinion will be Rs. 5 per page (Black), Rs. 20 per Color page) and Rs. 3 per page (Photostat/Photo copy) and they have to make a procedure that the cost will be charged through monthly college fees.
Task 6:
Suppose the College canteen management has estimated the price of different printing machines and the net cashflows resulting after using the printing machine as follows: | 0 | 1 | 2 | 3 | 4 | Machine A | -10000 | 2800 | 3200 | 4500 | 6000 | Machine B | -21000 | 2800 | 5700 | 6800 | 10000 | Machine C | -12600 | 3500 | 4500 | 6500 | 7500 | Machine D | -14750 | 3500 | 4800 | 6800 | 8800 |
Assume I =10%. Use appraisal techniques and assess each cash flow to suggest which machinery to buy (consider cashlfows only for making decision)
| Machine A | Machine B | Machine C | Machine D | 0 | -10000 | -21000 | -12600 | -14750 | 1 | 2800 | 2800 | 3500 | 3500 | 2 | 3200 | 5700 | 4500 | 4800 | 3 | 4500 | 6800 | 6500 | 6800 | 4 | 6000 | 10000 | 7500 | 8800 | I | 10% | 10% | 10% | 10% | | | | | | | £2,426.49 | -£1,640.66 | £3,915.43 | £3,198.38 |
Machine C is acceptable to buy because cash flow is maximum from Machine C.
Task 7:
Suggestions about mess for day scholars at Edwardes College canteen.
Yes they should have to provide the mess facility for the day scholars because there is a evening shift classes in the college and the students of professional studies are mostly doing their assignments and remains in college till evening or helping each other’s in doing their assignments tasks and responsibities etc and get help from teachers because teachers also stay in college, so this is most needed to provide this mess facility because students need appetizers in lunch time but there is no facility in college so students go to Saddar market due to this they lose their attention from studies and their time also become wasted. It will be good for college canteen as well as for students if they get this mess facility inside the college.
Task 8:
Suggestions regarding price of different products available in college canteen.
Our suggestion about the prices of products available in college canteen is that they are gaining a profit of 2-5 rupees on each product so this is not a big deal because they are providing all the products in a one roof but they should have to bring a variety in quantity of products as well as in their quality and should make it hygienic , So then students will prefer the college canteen mostly instead of eating outside and the teachers as well as students will also more different food items from canteen.
Task 10:
Facebook Page for promoting Edwardes College Canteen: 