3. Advantages
Computers and information systems are important parts of every business today and in future, it will be unbelievable to do without CIT. Like accounting and legal, every business needs to invest in technology to compete. Technology is both a cost of doing business, and a chance to do more business. Most of people I talk with recognize the necessity of having a computer, an email address, and a web site, but still look at the upfront cost more than other issues (John Locke, 2008).
According to Dr. Andre, the research results show that there are many things managers usually.
Considered important which turn out to be non-distinctive for becoming a High Performance Organization (HPO). One of these is information technology (IT). Many organizations traditionally spend a lot of time and resources on realizing new IT systems so that many processes in the
Organizations, as said below were support.
• IT for managerial support
• IT for innovation support
• IT for business processes
• IT for operational support
Our certain company DHL is a high performance organization and our discussion topic is DHL operational support system. Here our attention is the Tracking system. The tracking system is a web based internet application. It has the following features:
• Monitor Shipments
• Track by shipper’s reference
• Tracking tools
• Electronic proof of delivery
DHL allows you to track a shipment's progress from pickup through to delivery. Our unique online tools are easy to use and allow you to know where in the world your package is located at any given time.

What are the benefits of technology for DHL?
There are many, but most fall into a few categories:
• Reach more potential customers; develop a business relationship with potential customers.
• Streamline operations, reduce costs, improve efficiency, maximize profit, minimize waste, and devote talent to core