...Customer Service Charter Australia Post plays an important role in the Australian community and is required by law to meet specific performance standards. These are called Community Service Obligations (CSOs). This Customer Service Charter aims to communicate these standards to our customers. This document also explains how you can obtain more information about these standards, how to offer feedback or let us know about any concerns. It also offers advice on how you can help Australia Post to serve you better. Contents Community Service Obligations (CSOs) 2 Mail services 4 Letter and parcel lodgement points 4 Posting times 5 Delivery timetable 6 Stamp purchases 7 Delivery services 8 Delivery frequency 9 Basic letter price 10 Other services 11 Feedback and complaints 12 Compensation 13 Making the most of Australia Post 14 Performance reports 15 Australia Post contact points 16 Customer Service Charter |page 1 Community Service Obligations (CSOs) Australia Post is required by law to provide a universal letter service which is reasonably accessible to all Australians and, in addition, to provide a standard letter service at a uniform price (currently 55 cents) from anywhere to anywhere in the country. This means the cost of delivering some letters can be many times higher than the postage charged. The CSO cost occurs when the real cost...
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...1. An interview is a meeting between an applicant for employment and a company representative to determine if the candidate is qualified for a job, an internship or a volunteer opportunity. a. What are different types of interview? b. What are the skills and techniques required to have a successful job interview? There are several different kinds of interviews such as : Traditional Face-to-Face Interview * Most interviews are face-to-face. * The most traditional is a one-on-one conversation. * Your focus should be on the person asking questions. * Maintain eye contact, listen and respond once a question has been asked. * Don't interrupt the interviewer. Panel/Committee Interview * In this situation, there is more than one interviewer. * Typically, three to ten members of a panel may conduct this part of the selection process. T * his is your chance to put your group management and group presentation skills on display. * As quickly as possible, try to 'read' the various personality types of each interviewer and adjust to them. Find a way to connect with each interviewer. * Remember to take your time in responding to questions. * Maintain primary eye contact with the panel member who asked the question, but also seek eye contact with other members of the panel as you give your response. Behavioral Interview * The basic premise behind this type of interview is that your past behavior is the best predictor...
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...Argument Racism at College University. I have to stay I am against what university are treating other ethics. We as human beings should be treated the same even though “people” put us in different classes. An article that I read up. Said “Researchers from Harvard and Tufts University have conducted a surprising study which shows that white people think that much needed racial progress has been made since the 1950s but at their expense. The study in question polled several hundred people, both black and white, about the pace of progress since the 1950s. Both racial groups indicated that there has been some definite change in the racial climate since then. But the surprising piece of the puzzle is that white people now believe that the decrease in anti-black racism has led to the rise of anti-white racism. In other words, white people believe that equality has been reached but that this has subjected them to experience more racism than black folk.” Its slowly staying that white people are starting to sue the schools because they aren’t getting accepted into their school of chooses. Seeing Asians, Blacks and Latinos percent of getting accepted higher than them makes them mad. It’s like saying there will never be any other race the white house. Yet times has change and soon there will be a women in power of the white house one day. These research findings are just another indicator of the pervasiveness of white privilege, where white privilege means whiteness at all costs...
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...Assignment #2 Production economics Exercise 1: Production function In the Deep Creek Mining Company example described in class suppose that capital is fixed at 500 brake horse power, while labor is a variable input. a) Complete the following table Labor input L (n. of workers) 1 2 3 4 5 6 7 8 9 10 b) Plot the (i) total product, (ii) marginal product and (iii) average product functions c) Determine the boundaries of the three stages of production Exercise 2. Optimal input level in short‐run The amount of fish caught per week on a trawler is a function of the crew size assigned to operate the boat. Based on past data, the following production schedule was developed: Crew size (number of workers) 2 3 4 5 6 7 8 9 10 11 12 a) Over what ranges of workers are there (i) increasing, (ii) constant, (iii) decreasing and (iv) negative returns? b) How large a crew should be used if the trawler owner is interested in maximizing the total amount of fish caught? 1 Total product Q Marginal product MPL Average product APL Amount of fish caught per week (hundreds of lbs.) 3 6 11 19 24 28 31 33 34 34 33 c) How large a crew should be used if the trawler owner is maximizing the average amount of fish caught per worker? d) Suppose that the trawler owner can sell all the fish caught for $75 per 100 pounds and can hire as many crew members as desired by paying them $150 per week...
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...CS301 – Data Structures ___________________________________________________________________ Data Structures 1 CS301 – Data Structures ___________________________________________________________________ Data Structures..........................................................................................................1 Lecture No. 01 ............................................................................................................3 Lecture No. 02 ..........................................................................................................12 Lecture No. 03 ..........................................................................................................21 Lecture No. 04 ..........................................................................................................34 Lecture No. 05 ..........................................................................................................49 Lecture No. 06 ..........................................................................................................59 Lecture No. 07 ..........................................................................................................66 Lecture No. 08 ..........................................................................................................73 Lecture No. 09 ..........................................................................................................84 Lecture No. 10 ....................................
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...Information Technology in Business Information technology. Collection of technologies Deal with processing, storing, and communicating information, including all types of computer and communications systems as well as reprographics methodologies. It refers to anything related to computing technology, such as networking, hardware, software, the Internet, or the people that work with these technologies. Many companies now have IT departments for managing the computers, networks, and other technical areas of their businesses. IT jobs include computer programming, network administration, computer engineering, Web development, technical support, and many other related occupations. Since we live in the "information age," information technology has become a part of our everyday lives. That means the term "IT," already highly overused, is here to stay. The role of information technology systems in a business environment can be classified into four broad categories. These categories include function performance, communication through networking, management and enterprise roles. Information technology provides commercial and industrial systems for businesses. These systems enable businesses to function effectively and efficiently. Function IT Systems Function IT systems are applications that allow individuals to function effectively in the workplace. Examples of common IT systems that enhance workplace functions are word processor applications, spreadsheet applications,...
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...Table of conte Content................................................................................................................................Page Introduction.........................................................................................................................3 1.1. Different organisational structure and culture..............................................................3 1.2. Relationship between organisational structure and culture..........................................4 1.3. Factors influencing individual behaviour at work........................................................5 2.1. Organisation theory and management practice.............................................................6 2.2. Different approaches to management used by Peacocks and Primark..........................6 3.1. Leadership styles and their effectiveness......................................................................7 3.2. Application of different motivational theories in workplace........................................8 3.3. Relationship between motivation theory and the practice of management..................10 4.1. Nature of groups and group behaviour.........................................................................11 4.2. Factors lead to effective teamwork and threaten the success......................................12 4.3. The impact of technology on team functioning............................................................13 References...
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...CHAPTER 3: QUESTIONS AND ANSWERS 1 Why do some people pronounce SQL as “sequel”? Ans: Because of its naming history, SQL is developed from SEQUEL language, so some people pronounce SQL as “sequel”. 2 Why are the manipulation statements of SQL more widely used than the definition and control statements? Ans: Because only the database administrator uses the definition and control statements, while power users and analysts, who are the majority, use the manipulation statements. 3 Is the SQL standard supported in whole or in part? Briefly explain. Ans: The SQL standard is supported in part. Because of the size of the previous standard SQL-92 (contains more than 600 pages) and the current SQL: 1999 standard (contains more than 2,100 pages), there are multiple levels that can be supported. No vendor supports the entire SQL-92 standard now. Most vendors support a super/subset of the standard. With the new SQL: 1999 standard, vendor implementation will likely be more fragmented because of the size and scope of the standard. 4 How many levels of conformance does the SQL-92 standard have? Ans: The SQL-92 specification contained three levels: Entry SQL, Intermediate SQL, and Full SQL. Unfortunately, no vendor claimed conformance beyond Entry SQL although most vendors implemented some features in the higher SQL levels as well as providing proprietary SQL extensions. 5 How many levels of conformance do the SQL: 1999 standard have? Ans: The SQL: 1999 standard contains a single level of conformance...
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...INSTRUCTIONS TO STUDENTS 1. Students are required to form a group of FOUR (4) to FIVE (5) members. 2. Each group need to appoint a System Analyst (SA), Accountant, Administration Manager, Human Resource (HR) Manager and Programmer. These roles should be rotated among members. SA (Project Manager) - Keeps group on track; maintain full participation. Accountant - Records assignments, strategies, unresolved issue matters. HR Manager - Reports out during whole class discussion; monitors write up of final drafts of assignments. Programmer - Checks group understanding; finds resources. Administration Manager - Coordinate and service group members. 3. Deadlines for presentation and written report : Planning : Week 4 Analysis : Week 9 Design : Week 12 Implementation : Week 14 4. Assessment : * Written report = 80% (20M) * Peer evaluation = 10% (2.5M) * Student’s log = 10% (2.5M) 100% ( 25M) 5. Assessment Rubrics Assessment for written projects and peer evaluation will be done using assessment rubrics. 6. Student Learning Log Each group needs to complete the following student learning logs: * Student Product Brief : beginning of project * Student Learning : during the process Each member of the group needs to complete the following student learning logs: * Group Contribution & End-of-Project Self-Assessment : end of project * Peer Evaluation : end of project 7...
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...HANDOUT 13 Internet Resources Muslim Contributions to Civilization: Past and Present I. Islam and Science A. (Article) Science and Civilization in Islam (Seyyed Hossein Nasr) http://www.fordham.edu/halsall/med/nasr.html B. Overview of Islamic Culture and the Medical Arts (National Library of Medicine Exhibit) http://www.nlm.nih.gov/exhibition/islamic_medical/islamic_00.html C. Resource page of Islam SET (Science, Environment and Technology) ( www.islamset.com) http://www.islamset.com/introd.html i. History of Islamic Science http://www.islamset.com/heritage/history.html ii. History of Muslim Pharmacology http://www.islamset.com/heritage/pharmacy/index.html D. History of Islamic Biomedicine (links to many articles on this topic, including chronology of Muslim civilization) http://www.mic.ki.se/Arab.html E. Numbers http://www.islamic-paths.org/Home/English/History/Literature/Arabic_Numerals.htm II. Environment A. Islam and the Environment, theory and practice (Dr. Mawil Izzi Dien) http://www.lampeter.ac.uk/trs/staffgallery/mawil_paper.html B. (Article) Islam and Ecology http://www.crosscurrents.org/islamecology.htm III. History and Civilization A. History of Islamic Civilization http://www.islamset.com/islam/civil/index.html - and http://www.fordham.edu/halsall/islam/islamsbook.html Pg. 1 HANDOUT 13 B. Influence of Islamic Culture on Western Civilization http://www.netiran.com/Htdocs/Clippings/Social/950300XXSO02...
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...Introduction Economic system is defined as the basic arrangements made by societies to solve the economic problem. There are three economic systems that classification by degree of government control. The three economic systems are Command Economy System (Socialism). A system where the government, rather than the free market, determines what goods should be produced, how much should be produced and the price at which the goods will be offered for sale. The command economy is a key feature of any communist society. Example of country that under this economy system are North Korea, Cuba and Russia. Market Economy System (Capitalism) is an economic system in which economic decisions and the pricing of goods and services are guided solely by the aggregate interactions of a country's citizens and businesses and there is little government intervention or central planning. This is the opposite of a centrally planned economy, in which government decisions drive most aspects of a country's economic activity. Example of the country are Hong Kong and USA. Mixed Economy System is an economic system that features characteristics of both capitalism and socialism. A mixed economic system allows a level of private economic freedom in the use of capital, but also allows for governments to interfere in economic activities in order to achieve social aims. This type of economic system is less efficient than capitalism, but more efficient than socialism. Example of the country are Malaysia and Japan...
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...|Topic |Web | |3 |Revolution | Bài 3: Cuộc cách mạng Web By the end of this topic, you should be able to: 1. Define electronic commerce; 2. Describe electronic major mechanisms; 3. Discuss common e-commerce applications and some major support services; 4. Explain wireless mobile computing and commerces and 5. Discuss location-based commerce and pervasive computing. Kết thúc bài này, bạn có thể: 1. Xác định thương mại điện tử; 2. Mô tả các công cụ điện tử chính; 3. Thảo luận về các ứng dụng thương mại điện tử phổ biến và một số dịch vụ hỗ trợ chính; 4. Giải thích điện toán di động không dây và commerces và 5. Thảo luận thương mại dựa trên địa điểm và máy tính phổ biến. INTRODUCTION According to a study by IDC, Malaysia Internet and E-Commerce 2006--2010 Forecast: Tracking the Development, Malaysia is expected to register a strong growth of 70 % in electronic commerce (EC) spending in 2006. Business-to- consumer (B2C) EC spending is expected to record a healthy increase of 43% to reach US$2.8 billion (RM9.8 billion) from US$1.9 billion (RM6.65 billion) in 2005. Malaysia's business-to-business (B2B) EC spending is expected to register a high growth of 77% to US$13.6...
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...UK COLLEGE OF BUSINESS AND COMPUTING Module Booklet Course: EDEXCEL BTEC (HND) BUSINESS Group: Ed excel Level 4 Module: Unit 2 – Managing Financial Resources & Decisions Module type: Core Module Code: H/601/0548 Module Credit: 15 Teaching Period: (15+6 weeks) Level: 4 (QCF) Contact Hours: (21*3 = 63) Lecturers: 15 weeks Support and guidance: 3 week Assessment and feedback: 3 weeks MODULE LEADER: MR GEORGE MUWONGE Lecturer: OLAJUMOKE TAIWO Start date: 30th September, 2014 Day: Mondays Time: 10:00 – 5:00 Hrs Campus: Kilburn Term: Winter CONTENTS 1. INTRODUCTION, AIMS AND OBJECTIVES 2. MODULE OUTLINE AND TEACHING METHODS 3. READING AND COURSE PREPRATION 4. LECTURE WITH DETAILED COURSE PROGRAMME AND OBJECTIVES 5. ASSESSMENT DETAILS INTRODUCTION This unit is designed to give learners a broad understanding of the sources and availability of finance for a business organisation. Learners will learn how to evaluate these different sources and compare how they are used. They will learn how financial information...
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...MANAGEMENT ACCOUNTING COSTING AND BUDGETING. HND IN BUSSINESS MANGMENT Indivdual Assigment [Ilzam Ilyas/BM43/09] Executive Summery This report describes Managing accounting costing and budgeting to an organization of both current and future business. Effective information and knowledge can be gained by an organization if they have a clear understanding about their costing and budgeting flow. There are four learning outcomes that have been talked in this report. The learning outcome 1 speaks about the types of costing that organization has to bear and it shows with the relevant examples. It also calculates cost and the price and found the net profit of the given statement using different costing methods. The learning outcome 3 explains the purpose of budgeting advantages and disadvantages and some other types of budgets and calculated the cash budget statement of the company. Further, in learning outcome 2 and 4 of the assignment, the way company “Cosmo” that makes and sell products is clearly described using variance as its method of controlling and coordinating their labors. Moreover, existing approach of Variance by the “Cosmo” organization has highlighted with the recommendation to improve their performance next year with all the calculations process is identified and discussed. Acknowledgment "I would like to thank our Management Accounting Costing...
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...|[pic] |[pic] | Module 4 RESTRUCTURING AND CHANGE MANAGEMENT |CONSULT IN EUROPE - LDV project n. 2006 FR/06/B/P/PP-152533 | | | |This project has been funded with support from European Commission. This publication reflects the views only of the authors, and the | |Commission cannot be held responsible for any use which may be made of the information contained therein. | MODULE N°4 RESTRUCTURING AND CHANGE MANAGEMENT INTRODUCTION With rapid changes in economic and technical environment, the firm must be ready to cope withperiod of organisational transitional. Organisational change generates new management issues and managers have to anticipate their strong repercussions since the beginning of change process. The main objective of this module is to give to the future consultant the tools necessary for internal adaptation to restructuring imperatives and managing the change process. This training course is organised over 5 days of 6 working hours facilitated by a trainer whose professional experience will enrich and develop practical insightsinto theManagement Consulting sector. LEARNING...
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