Business Communications and Critical Thinking
BCOM/275 – Week 1
Patty Haynes
07/11/13
Virginia Carter

Assignment 1.1: Communication Process Model
Misunderstanding #1 – Sample Claim Instructions vs. Provider Billing
Who was the sender? The sender of the misunderstanding was the Credentialing Department manager.
Who was the receiver? The receivers were 4 Network Development Representatives.
What was the message? The message was that if a Provider sent in a Sample Claim Form and if the form was missing information, they could confirm with the provider what the correct information was, then insert it into the form themselves.
What Channel was used to send the message? The message was sent through an E-Mail message.
What was the misunderstanding that occurred? In the E-mail that was sent the manager loosely worded the new exeception to the Sample Claim Form rules. In the explanation she did not site that we would need to provide written confirmation from the Provider that was missing information from their Sample Claim, that states the Network Development team has permission to add the missing information. Since this small detail was not added, when the representatives heard the information, they thought that they could gather the information needed from other documents submitted by the Provider, and insert it into the form without gathering a confirmation from the Provider that the information is correct. When the representatives began a large project, one of the representatives inserted the wrong billing information into the form without confirming with the Provider, which caused the Provider’s claims to be delayed. This resulted in an angry provider who terminated his contract with the company and stress between the relationships of the Network Development Reps, the Credentialing Department Manager, and the manager of Network Development.
How