Assignment 2 Case Study
Kristy Matthews
HSA 501
Professor Dr. Chad Mortez
March 1, 2015

Assignment 2 Case Study
Imagine that you are a hospital administrator at the Sunlight Hospital in California. The main complaint among patients is the quality of care. Your job is to understand the state of the hospital, create value, increase efficiency, and turn the facility into a local hospital of choice. Whenever you are making visits in the various wards to meet the employees and the patients, you hear how the patients love the hospital, but they would like to see certain improvements in care. The employees seem to be very busy executing their duties and not interacting much with the patients. The hospital board has asked you to compile a report of your findings and suggested strategy for achieving the hospital’s current goals.
Five Measurements of Quality Care in a Hospital
Patients are the most important aspect of healthcare organizations. Without clients needing their services, healthcare facilities cannot function. Therefore, there are certain measurements of quality care that customers seek when choosing a healthcare facility during times of emergency and even an inpatient care facility. Quality of care can be broken down into three main categories, structural, process, and outcome measure (Bajnok, Puddester, MacDonald, Archibald, and Kuhl, 2012). The structural measures of quality are actions taken either by the organization itself, or by an individual that have significant influence on the overall quality of the organization’s performance (Bajnok, Puddester, MacDonald, Archibald, and Kuhl, 2012). Process measures of quality consists of the means of carrying out the work of the organization, while outcome measures of quality are measured by the results of the actions being performed (Bajnok, Puddester, MacDonald, Archibald, and Kuhl, 2012).
In order for