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SYLVIE MULELE
Flat 91 Cowbridge Lane
Barking
Essex
IG11 8LH
Mobile : 07476988494
Email : akiramalomba@yahoo.co.uk

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PROFILE
I am eager to learn new skills that may be helpful for my future. I am conscientious, hardworking and a reliable person. I have also a good time management skills and enjoy connecting with people. I get on well with people and can work well either on my own or as part of a team. I can adapt to an environment and like to use my skills, knowledge and experience to contribute positively to any work situation. I am punctual, reliable and work well under pressure. I am straightforward and positive individual with a friendly disposition and good sense of humour. This has helped me in my work experience and in my many dealings with clients.

KEY SKILLS Customer service sills Accuracy Computer skills Team work Time Management skills

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PROFESSIONAL EXPERIENCE
Nov 12 – Jun 14 The cooperative supermarket Ltd Customer service assistant * Processing deliveries * Replenishing the shop-floor * Orientating customers in needs * Operating till
Oct 11 – Sep 12 Mark & Spencer Customer service assistant * Improving customer experience by developing standards of customer care * Providing customer service * Performed duties as a cashier * Visual merchandising * Till operation
Dec 09 – Jun 10 Zara – Oxford Circus Sales advisor * Improving customer standards by Strong commitment to customer care and customer needs * Ensuring daily tasks i.e. replenishment and deliveries were undertaken within fixed time frame and effective customer service was practiced * Further developing communication skills and sensitivity towards colleagues and customers * Processing deliveries, replenishing, merchandising * Stock handling control, managing the stock by sorting out the stockroom with my team, make the clothes available and easy to access for everyone for the replenishment and order

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EDUCATION AND TRAINING
Sep 14 – Jun 16 The city college * HND Business management Level 5
Sep 10 – Jun 11 Croydon College * Introduction to Business Studies
Sep 09 – Jun 10 Croydon College * AAT Accounting Level 2
Sep 06 – Jun 08 Croydon College * GCSE in Math, French, Science and English

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INTERESTS AND ACTIVITIES
In my spare time I enjoy going to the gym, watch sport programmes on Television because I am a passionate. Furthermore in order to relax I enjoy reading and listening to music, going to the theatre and cinema with friends. Another form of escapism that I thoroughly enjoy is traveling as I have had the opportunity to visit many countries.

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