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Competitive Advantage:
Global Delivery model
Operationally Infosys’s competitive advantage is its Global Delivery Model.
Infosys, started off by provided onsite service to its global clients. Later in order to cut costs it began to complete projects at its Indian offshore development centers and then implement them at the clients' places. This posed several challenges. Software development is a highly iterative process and as there was no service provider at the clients' locations, it led to a slowdown in the progress of projects. Frequent changes and miscommunication also increased the delay in completion of projects. This led Infosys to adopt the Global Delivery Model (GDM), which was based on the principle of taking work where it could be done best in an economical manner and with the least amount of acceptable risk.

The process architecture of GDM helped software companies to deliver high quality solutions while executing a number of engagements from multiple locations. However the GDM model has become and industry norm and is no longer a sustainable advantage. Infosys is now developing a new framework called the “collaborative model would involve distribution of various aspects of a project based on the competencies of each center, thereby improving and speeding the delivery process.

The model makes use of talents and skills from different parts of the world, to deliver various components of the project. For example, software architecture would be done in one country while functional design can be carried out in another while hardware engineering would be developed somewhere else.

Excellent training program
Infosys has a robust and extensive training program., which helps to deliver high quality services to its clients. The training program also helps them to cut costs by recruiting fresh graduates and non-engineering graduates at lower pay

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