ATLANTA

A) Before he went back to school, Al controlled the activities of his company with the numbers of the credit inquiries and calculating the ratio of the loan officer. When he went to school, he had to find new devices. The management became different: even if he was far, the management became much more directly, he gave strict orders to his employees and changed a lot of things. The employees were not used to this and it’s normal that the reaction has been so bad, he could have done those modifications before leaving to smoothly introduce those new rules. Per example not letting Wilbur sign the check anymore can be see as a lack of confidence. It happened sometimes that what we’re afraid of becomes reality, he should have focused on strengthen his team’s links, even giving them more money. The changes had been way too sudden. He monitored everything, all accounts, all number of leads, credit inquiries… He also made a provision of rewards to the employees if the meet the objectives. With those tools, he can manage the behavior of the company and its culture.

B) AHL had no corporate goals, this was a big problem for the motivation. Al didn’t created a good strategy to reach his goals even if he introduced rewards. The employees had no formation about strategy to understand better how to achieve the objectives. Almost everything seems to be said and not written in a kind of company’s constitution. He didn’t give autonomy to his employees and controlled them way too much and nothing is said about managerial functions. He should have given written managerial functions to Wilbur. He gave four signed checks to Letitia, this is very dangerous. He didn’t set up the right controls, he should have done the thinks differently, per example selecting the right people to help him to take care of his company.

C) First of all, he should do everything to