...Cierra Miller 9-16-2014 MGT-446 Australia and New Zealand: Doing Business with Indonesia 1. Using this case and the cultural dimensions explored in this chapter, discuss some of the ways in which citizens of Australia and New Zealand are members of cultures very different from any other in Asia. There are many differences between New Zealand and Australia, and Asia. Even though New Zealand and Australia are neighbors to Asia they hold very different cultural values. For example, in the Indonesian culture, it’s important to build and maintain long-term relationships to be successful and to produce a profit. In contrast, New Zealand and Australia rely on shared expectation such as how first contacts are made, how deals are closed, and how time should be managed. Another major difference is how business situations are handled. For example, mid-level Indonesian managers may attempt to resolve an issue on their own instead of being the “bearer of bad news” to the boss because they feel that bringing bad news implicates the bearer. In contrast, a Western boss would want their employees to tell them any bad news that they should be informed of because issues that are left unresolved could lead to inefficiency and lose of profits. 2. In what respects is the Indonesian archipelago unique in Asia? Indonesia’s archipelago is unique to Asia in terms of extent and diversity. It has 17,000 islands which span around 3,200 miles eastward from Sabang in northern Sumatra to Merauke in...
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...CASE STUDY IIa Australia and New Zealand: Doing Business with Indonesia There are thousands of Australians, both individually and as members of organizations, who share trade and education with Indonesia as do New Zealanders. Yet, though geographically part of Asia, citizens of Australia and New Zealand are members of cultures very different from any other in Asia. As increasingly they seek to trade in Asia, so also do they need to learn to manage such differences; and doing business in Indonesia is a good example. Travelling time by air from Perth, Western Australia, to Indonesia is slightly less than four hours, yet the cultural distance is immeasurable. In January 2007, the Jakarta Post reported GDP growth had risen to over 5%. Consumer consumption drives the economy but exports are thriving, and therein lay opportunities for Australia and New Zealand. Indonesia is a country of more than 17,000 islands and the world’s largest Muslim nation. In her lecture, Dr. Joan Hardjonoof of Monash University discussed the historical and geographic contexts of modern Indonesia. She spoke of the many clusters of islands worldwide that have come together as nation states—for example, the Philippines and some island groups in the Pacific—but described the Indonesian archipelago as in a class of its own. It is unique in terms of extent and diversity. For example, Java and Bali have fertile volcanic soils, while elsewhere the land is rich in mineral resources such as oil, natural gas, and coal...
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...cultural influence, strategy applicability, and stakeholder relevance in Australia and New Zealand Natascha Pancic A thesis presented in partial fulfilment of the requirements for the degree Master of International Communication Unitec New Zealand, 2010 ABSTRACT This research project explores crisis communication in theory and practice in Australia and New Zealand with specific focus on cultural influence, strategy applicability, and stakeholder relevance. A mixed-method approach was used to evaluate crisis communication in its theoretical and practical constituents. The research project comprises of the two data collection methods of content analysis and in-depth interviews. The content analysis, the selected method to evaluate the theory, was conducted from published research studies in leading Australian and New Zealand Public Relations and Communication journals, the websites of the PRism journal, the Australian and New Zealand Communication Association (ANZCA), the Public Relations Institutes of Australia (PRIA) and New Zealand (PRINZ), and via the database search platform Ebsco. The content analysis provided information about the number of published articles, leading theoretical models, research methods, and research orientation. The in-depth interviews, the chosen method to investigate the crisis communication practices, were conducted with three Australian and three New Zealand practitioners and addressed the issues of cultural influence, strategy...
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...Case Study: Australia and New Zealand doing business with Indonesia 1. In this chapter we were able to study cultural dimensions and we are able to see how different cultures through out different parts of the world distinguish from each other and make them unique. In this case we are able to see a few of the differences between the cultures in New Zealand and Australia compared to the cultures found through out Asia. Obviously a majority of the countries in the world along with different parts and regions are not going to be culturally the same, this is what makes the world very unique. And as we see in this case there are many cultural differences that distinguish they way New Zealand and Australia conduct business compared to different Asian cultures. As the case mentions in Indonesia, as in the rest of Asia, there is more need to develop a long-term relationship to produce a profit than there is in Australia or New Zealand. Unlike Asian countries, in New Zealand and Australia the companies there would be more concerned about making profits now and as fast as possible rather than building long term relationships. In Indonesia managers care more about the people as in like a father figure than how they perform. It’s important to establish good relationships with the employees in order to keep them happy and motivated. Indonesian managers care a lot about mutual respect and believe that it may be the most effective way to achieve productivity and effectiveness. Indonesian...
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... CCIJ 13,4 When an icon stumbles: the Ribena issue mismanaged Tony Jaques RMIT University, Melbourne, Australia Abstract Purpose – When two 14-year-old New Zealand schoolgirls challenged the advertising claims of Ribena blackcurrant drink – owned by global giant GlaxoSmithKline – they triggered a sequence of events which led to prosecution, public opprobrium and international damage to an iconic brand. The purpose of this paper is to explore the case and identify lessons for future management practice. Design/methodology/approach – Some of the fundamental principles of issue management, post-crisis discourse and corporate apologia are to recognize the problem early, to promptly institute a strategic response plan and corrective action and, if necessary, to apologise genuinely and without delay. The paper assesses the case against the theoretical basis of each of these principles and comparable cases. A senior executive of the company concerned was interviewed about some management aspects. Findings – Despite early indications of a problem which had potential impact around the world, a major global corporation responded inadequately to a local situation and, as a result, suffered prolonged embarrassment at the hands of two teenagers and unnecessarily severe damage to its brand and international reputation. Originality/value – By in-depth analysis of a recent case, the paper underlines valuable lessons in terms of prompt management intervention, consistent strategy and effective...
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...Tony Jaques RMIT University, Melbourne, Australia Abstract Purpose – When two 14-year-old New Zealand schoolgirls challenged the advertising claims of Ribena blackcurrant drink – owned by global giant GlaxoSmithKline – they triggered a sequence of events which led to prosecution, public opprobrium and international damage to an iconic brand. The purpose of this paper is to explore the case and identify lessons for future management practice. Design/methodology/approach – Some of the fundamental principles of issue management, post-crisis discourse and corporate apologia are to recognize the problem early, to promptly institute a strategic response plan and corrective action and, if necessary, to apologise genuinely and without delay. The paper assesses the case against the theoretical basis of each of these principles and comparable cases. A senior executive of the company concerned was interviewed about some management aspects. Findings – Despite early indications of a problem which had potential impact around the world, a major global corporation responded inadequately to a local situation and, as a result, suffered prolonged embarrassment at the hands of two teenagers and unnecessarily severe damage to its brand and international reputation. Originality/value – By in-depth analysis of a recent case, the paper underlines valuable lessons in terms...
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...PA R T B go online Go online to to find more case studies. CASE STUDY B Crisis management in international markets: ‘least said, soonest mended?’ John Knight, Department of Marketing, University of Otago and Bradley Mitchell, Inveratek Group Ltd 347 BACKGROUND An inevitable reality of doing business in the modern world is that crises recognise no boundaries (Fink 1986). A crisis management strategy needs to be part of the overall corporate strategy of any company operating internationally. Our chaotic times have led to some spectacular commercial crises. Sometimes these have been of companies’ own making through carelessness. A well-known example is the action of McDonald’s in promoting its sponsorship of the 1994 football World Cup by printing the flags of all competing nations on disposable packaging: the name of Allah is on the Saudi flag, and deep offence was caused by the fact that this was to be thrown away with the packaging (Starrett 1995). At other times crises have been caused by events completely outside of the control of the company. Examples of the latter include the deliberate product tampering of Tylenol products, leading to deaths by poisoning in the USA, and the massive product recall of Coca-Cola products in Belgium resulting from what appears to be a case of mass hysteria (Johnson and Peppas 2003). Furthermore, companies in the midst of a crisis may not be able to control the behaviour of others, but with proper planning and management the...
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...youths is directly linked to a range of problems to society, including health issues, lower life expectancy, accidents, reduced workplace productivity, drink driving, violence and other forms of crime (Collins & Lapsley, 2008). Hospital records of alcohol related harm to youths show an increased of up to 70% when drinking alcopops (University of Queensland, 2013). The economic costs to society for binge drinking in 2010 was estimated to be in excess of $14 billion (Figure 1) (Australian Institute of Criminology, 2013) (Manning & Smith, 2013). Figure 1: Cost to society of alcohol related issues 2010 (Australian Institute of Criminology, 2013) Australia has had many policies and plans to reduce alcohol consumption, including the National Health Policy on Alcohol in Australia (1989) and the Implementation of the National Health Policy in Australia. The most recent effort to affect the alcohol consumption rate, is the National Drug Strategic Framework....
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...PREAMBLE You are required to use each of the three text extracts provided in this exam: Chesters, J. & L. Watson. (2012). Understanding the persistence of inequality in higher education: evidence from Australia. Journal of Education Policy, 28(2), 198-215. James, R., E. Bexley, M. Devlin & S. Marginson. (2007). Australian University Student Finances 2006. Centre for the Study of Higher Education: The University of Melbourne. Kearney, Judith. (2012). Unlucky in a lucky country: A commentary on policies and practices that restrict access to higher education in Australia. Journal of Social Inclusion, 3(1). QUESTION 1 5 Marks Describe the relationship between student work commitments and study. Refer to James et al. (2007), Table 3.8 for your answer. INSTRUCTIONS: Present your answer in the form of a data commentary in one or two well organised paragraphs. CRITERIA: You will be assessed on your ability to: * Set out a location statement * Highlight relevant information * Describe the features of the data * Use in-text citations to indicate the source, or sources, of your data. Question 2 5 Marks Write an essay plan for a 400 to 500 word essay written in response to the following question: Do you think that all Australian residents have equal access to a university education? Discuss using evidence from the 3 text extracts to support your response. CRITERIA: You will be assessed on your ability to: * Construct...
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...Melbourne, Australia. INTRODUCTION New Zealanders are no strangers to taking on multinational companies when they view their actions as unethical. It was two New Zealand school girls who unearthed the GlaxoSmithKline (GSK) Ribena vitamin C (or lack of it) fiasco that resulted in fines and GSK having to pull misleading advertisements, not to mention a global wave of criticism washing over the pharmaceutical giant (e.g., New Zealand Herald 27th March 2007, Vasagar 2007). In 2009 the New Zealand public learned that Cadbury was substituting palm oil for cocoa butter in its chocolate (e.g., New Zealand Herald 4th May 2009). At the time many multinationals used palm oil in their products and while its use received considerable attention from conservationists, Cadbury was using only certified sustainable palm oil; a move that was part of a cost cutting exercise to help maintain pricing levels for its consumers. However, there was considerable public outcry, as well as protest by international environmental groups such as World Wildlife Fund (WWF) and local organisations such as the Auckland Zoo (over the potential loss of Orang-utan forest habitat to palm oil plantations). The negative publicity from the palm oil debate created damaging ‘noise’ for Cadbury’s ongoing worldwide ethical brand building efforts and its high profile announcements that it would shortly be using the Fairtrade logo for the flagship Dairy Milk brand in key global markets, including Australia and New Zealand (Fairtrade...
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...growth of imported wines in China followed by Chinese WTO regulations. The research estimates the impact of market growth according to import tariff rate which declined to 14% since China joined WTO. In addition, all imported wines are subject to a range of additional taxes, duties or fees, such as liquor tax, education tax, value-added taxes and consumption taxes. These taxes, duties and fees are taken into account in the analysis which estimates the impact of a tariff reduction on the retail price of imported wines in China. The research will show statistic analysis of imported wine market from different countries different point of view. Furthermore, the research will concentrate to a specific country such as Australia and New Zealand. In the past five years, Australia has been gradually gaining market share of bottled wines from traditional market leaders including France, Italy and Spain. However,...
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...dimensions. In the face of globalisation, societies seek to preserve their cultural values and community identity, while still participating in the global economy. In New Zealand the importance of sustainability issues has been recognised by central and local government policies, environmental and economic development agencies, and business leaders. Two of the active business groups focusing on these issues are the New Zealand Business Council for Sustainable Development (NZBCSD) and the Sustainable Business Network (SBN). Waikato Management School is working in partnership with both of these key business groups on sustainability projects and events. The aim of these initiatives is to develop and share insights on sustainable economic development and sustainable enterprise success. The Waikato Management School is distinctive in its commitment ‘to inspire the world with fresh understandings of sustainable success’. These fresh understandings will be achieved through our high quality research that can influence policy makers, excellent teaching, through the knowledge and values our graduates take into the workforce, through our continued consulting with business and the outstanding experiences offered to everyone who connects with the School. We see education and research as key factors in enabling New Zealand to be a sustainable nation and sustainability as central to the future of business. Waikato Management School’s Research Programme The School’s research generates...
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...Proposal on Refugee issues in Australia Name Instructor Task Date 1. Introduction. Refugees who are defined as people that are residing outside their countries of origin have a different reason for their migration to other countries. Sometimes referred to as asylum seekers, the individuals commonly seek refuge in other countries as they flee from harsh economic social and political conditions present in their countries of origin. Since time immemorial, Australia has had international obligations to protect the refugee’s rights starting from how they arrive to where they arrive. The Australian government is internationally obliged under different treaties that ensure that the human rights of the refugees are respected as well as protected. According to (Phillips & Spinks, 2013, p.241), the number of refugees that arrive to Australia by boat is approximately 4586. Research question, significance and aims of the research (I) Research questions * What accounts for the high number of refugees that arrive to Australia per annum? * What are the necessary actions, to ensure that the management of refugees and asylum seekers that come to Australia is done in the appropriate manner? * Is there a link between the number of refugees that arrive to Australia per year and the quality of service that the refugees receive from the department of immigration and citizenship? (II) Significance The significance of this study is to: * Examine the factors...
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...for for the learning, Mr William Kurt of Cost-U-Less for allowing us time to interview him and for the valuable information and also Mr Aslam Janiff of Kundan Singh Supermarket and Andrew Powell Rajendras FoodTown Supermarket for giving their time to attend to us. Introduction In this project, we will attempt to highlight the implications of free trade amongst the south pacific island countries that are under the auspices of the 'The Pacific Islands Forum'. PIF is an inter-governmental organization that aims to enhance cooperation between the independent countries of the Pacific Ocean. Member countries are: Australia, New Zealand, Cook Islands, Fiji, Federated States of Micronesia (FSM), Kiribati, Marshall Islands, Nauru, Niue, Papua New Guinea, Palau, Samoa, Solomon Islands, Tonga, Tuvalu and Vanuatu. American Samoa, Guam and the Northern Mariana Islands have observer status. , we will briefly cover the background of free trade within the PIF countries. Then we will...
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...Question 1 Using this case and the cultural dimensions explored in this chapter, discuss some of the way in which Australian and New Zealand are members of cultures very different from any other in Asia. Differences in the behavior of individuals and groups within an organisation in foreign subsidiaries can be a result of differences in societal or sociocultural variables of culture such as religion and language. These variables affect cultural dimensions. Which in turn affect an individual’s motivation and expectations in the work place. The predominant religion in Indonesia is Islam, while Australia is considered to be Mixed Christian and New Zealand Roman Catholic (Deresky 2014). Companies operating in Muslim countries or that have a large Muslim workforce are expected to make provisions for pray time and religious commitments such as Ramadan. In Australia and New Zealand Christianity employees typically have a number of day off during religious holidays, and the respect for people not wanting to work on Sundays (Deresky 2014). The official language in Indonesia is Bahasa Indonesia (Riza 2008), and in Australia and it is English (Australian Bureau of Statistics 2011) The GLOBE project investigates how cultural variables are related to organizational practices. GLOBE dimension scores of Australia and Indonesia are as follows. Assertiveness: Australia 4.28 Indonesia 3.86 Future orientation: Australia 4.09 Indonesia 3.86 Performance orientation: Australia 4.36 Indonesia 4...
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