...What types of transactions are handled by a baggage handling system? “The baggage handling system must perform several key roles: they must move bags from the check–in area to the departure gate, move bags from gate to gate, and move bags from the arrival gate to the baggage claim. The systems must be both accurate and fast, and baggage should move from its current location to its destination faster than travelers can get there.” (Laudon p. 48) What are the management, organization, and technology components of a baggage handling system? What is the purpose of a baggage handling system? One key management aspect of the baggage handling system is it helps to improve business values such as interacting with customers to know their needs. Baggage handling systems were able to promote customer good will as well as reduce costs by developing efficient ways of handling customer's baggage. The organizational component of the baggage handling system is it provides middle management with reports on the organization’s current performance. This information is used to monitor and control the business and predict future performance. It also can be used as a transaction Processing System- a computerized system that performs and records the daily routine transactions necessary to conduct business, or a decision-support systems- focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance. The technology...
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...uploading early on the due date. Assignment introduction and contents Based on the Case Study supplied on the construction of Denver International Airport we have conducted our own analysis and observations of the information in the case in order to answer the following set of questions: 1) Is the decision to Build at Denver Strategically a Sound Decision? 2) Perform a SWOT analysis on the Decision to Build? 3) Who are the Stakeholders and what are their interests or objectivies? 4) What Appears to be the Single Greatest Risk in the Decision to build DIA? 5) Do Scope changes reflect upon the ineffectiveness of a project Management Team? 6) Why did United Airlines decide toact as the project manager for the baggage handling system on Concourse B? Denver International Airport The Strategic Decision When looking at upgrading or building an airport as a feasibility amenity it would seem strategically sensible to look to fulfil needs in both the near and more distant future. Decisions for improvement must be sustainable and future proof as much as is possible taking into consideration possible needs for...
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...transactions are handled by baggage handling systems? The baggage handling systems designed to cut down the number of bags delayed or lost, and it can by the way reduce cost. The baggage handling systems move bags from the check-in area to the departure gate, move bags from gate to gate, and move bags from the arrival gate to the baggage claim. 2 what are the management, organization, and technology components of baggage handling systems? It is the most complex systems because it involves a wide variety of sensors, actuators, mechanical devices, and computers. These systems use over 3 million lines of software program code. Destination-coded vehicles (DCVs), automatic bar code scanners, ratio-frequency identification tags, and high-tech conveyors equipped with sorting machines are included. 3 What is problem these baggage handling systems are trying to solve? Discuss the business impact of this problem. Are today’s baggage handling systems a solution to this problem? Explain. The baggage handling systems designed to cut down the number of bags delayed or lost, and it can by the way reduce cost. Airline industry’s mishandled baggage rate decreased from the system coming up so that efficiently promotes efficiency on airport. However, the new systems are stopped slowly after JFK event, which is the huge damage paid due to a piece of software failed in the bar code scanning device. 4 what kinds of management reports can be generated from the data from these systems? Management Information...
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...------------------------------------------------- BAE AUTOMATED BAGGAGE HANDLING REPORT DENVER INTERNATIONAL AIRPORT March 31, 2015 SCM GURPREET SINGH GILL March 31, 2015 SCM GURPREET SINGH GILL SCOPE The Denver Automatic Baggage system is to enhance the ground time efficiency. With the installment of automatic system the close out time will also get reduced and effectively decrease the work load of sorting and handling of baggage. Basically, this project introduce the project management to monitor and control few areas of knowledge such as scope, time, cost, quality, risk, communication, procurement, etc. EXECUTIVE SUMMARY The motive of this paper is to provide information and justify the implementation of automatic baggage system project in Denver International Airport and its failure or success. As we go through the case study we will analysis the activities of the project to consider and identify the aspects of the project which had led this project to failure. The recommendations from various elements had also been mentioned that should be taken place for the project to be a successful by using some of the project management measures and techniques. This project of Denver Automatic Baggage system project was analyzed with the point of view of project management and project approach. . ISSUE IDENTIFICATIONS As we gone through the case it has been noticed that there were many issues which took place during the initiation of the project throughout the process of implementation...
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...DENVER INTERNATIONAL AIRPORT AUTOMATED BAGGAGE HANDLING SYSTEM- PROJECT FAILURE ANALYSIS MSc Project Management Abstract The purpose of this study is to critically analyse the Denver International Airport Baggage Handling System project in order to detail the underlying reasons for the perceived failures in the project and to provide recommendations on how effective project management could have helped to avoid the problems the project encountered. A thorough analysis of the activities of the project from nature of project, contracting, design, construction, testing, stakeholder management, risk management, project controls, as well as the overall project leadership was carried out and failure causal factors were identified. A recommendation was also made on how the project should have been managed to ensure project success. The analysis viewed the project from both project management and project perspectives. Student: @00380661 25-Feb-14 Number of words: 2558 Table of Contents 1. 1.1 2. 2.1 Introduction ................................................................................................................. 2 Project Failure .......................................................................................................... 2 Discussion .................................................................................................................... 3 Failure Modes of the Project .............................................
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...Q1: UPS 1 What are the inputs, processing, and outputs of UPS’s package tracking system? INPUTS: barcoded label (which has all the information regarding addresses, names and other info of the packages, all of this translated into a barcode). PROCESSING: the DIAD. OUTPUT: the information about the package (which was firstly translated into a barcode) that can be read by the DIAD, and so, the DIAD displays the addresses, names, etc. 2 What technologies are used by UPS? How are these technologies related to UPS’s business strategy? The technologies used by UPS are data management technology, networking and telecommunications technology, IT infrastructure and computer hardware and software. These technologies are related to their business strategy because they will be able to be more efficient and maintain high levels of customer service, while keeping costs low (e.g. avoiding pakages to go to wrong locations). 3 What business objectives do UPS’s information systems address? This UPS's information system addresses as objectives: operational excellence, customer and supplier intimacy and, finally, a competitive advantage. 4 What would happen if these systems were not available? If these systems were not available, UPS would not be able to be so efficient, it would not serve customers that well, it would not be so productive and consequently, it would not be that competitive. Q2: FEDEX 1 List the Business Processes displayed in the Video? When a package arrives...
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... Session Project: Case Study BAE Automated Systems DIA Baggage-Handling Systems Table of Contents Topic Pages Executive Summary 3 Introduction 4-5 Issue Identification and Root Case Analysis 6-8 Alternatives and Options 9 Recommendations 10 Implementation Plan 11 Monitor & Control 12-13 Exhibits 14 Executive Summary Denver International Airport(DIA) project started in November 1989 it was a very large project. Implementing the automated baggage handling in the middle of the project made it even more complex. Denver after being behind schedule for 18 months the Airport finally opened in February 1995. Once completed the airport had 5 runaways an 88 gates. The baggage handling system of the airport was initially built for United Airlines whom insisted on the system in the earlier planning stages. Denver officials agreed the automated baggage system will be a great addition to the airport; however not just for United Airlines concourse but all concourses in the airport. Boeing Airport Equipment(BAE) was contracted for building the system by officials in Denver long after the construction on the airport began. When the airport opened it had both the automated, a back-up for the automated system and conventional baggage handling system in place. Unfortunately, the project at Denver International...
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...BAE Automated Systems Executive Summary This report concerns the automated baggage handling system which was built by BAE Automated systems. Faced with the need for greater airport capacity, the city of Denver elected to construct a new state- of- the- art airport that would cement Denver’s position as an air transportation hub. Covering a land area of 140km-squared, the airport was to be the largest in the United States and have the capacity to handle more than 50 million passengers annually. A mechanized baggage system was at the heart of the new Denver Airport, as for all major new airports. In the case of Denver, this was to be something unique: the “integrated Automated Baggage Handling System”, originally designed to distribute all baggage, including transfers- automatically between check-in, the aircraft and pick-up on arrival. The airport’s baggage handling system was a critical component in the plan. By automating baggage handling, aircraft turnaround time was to be reduced to as little as 30 minutes. Faster turnaround meant more efficient operations and was a cornerstone of the airports competitive advantage. Despite the good intentions, the plan rapidly dissolved as underestimation of the project’s complexity resulted in problems and public humiliation for everyone involved. Thanks mainly to problems with the baggage system, the airport’s opening was delayed by a full 16 months. Expenditure to maintain the empty airport and interest charges on construction...
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...Airport Fiasco Presentation Timeline I will start by finishing up the timeline. * In April 1994, the airport authorities organize a demonstration of the system for the media without informing BAE. It’s a disaster as clothes are ejected from crushed bags. As a result, the mayor of Denver is forced to delay the opening for the fourth time. * In May of the same year, BAE says the system is fine and that most of the problems are caused by the airport staff using the system incorrectly. The problems persist as testing continues so the airport builds a manual tug and trolley system instead. * In august, the City of Denver starts fining BAE 12 thousand dollars per day for further delays. * The airport finally opens on February 28th 1995 using part of the BAE system and a manual tug and trolley. * Finally, in 2005, the system fully scrapped for the manual one. Software Issues Next I will discuss the main software issues. * One of the system’s big problems was that carts were late to pick up bags, destabilizing the whole chain. This was, in part, due to the mathematical nightmare that represented the development of a line-balancing algorithm to feed carts at more than 100 pickup points. * It was also due to the fact that BAE’s codes expected perfect behavior from the system components. They didn’t allow for proper margins of error. The components were expected to perform better than they did. * Another major cause of software problems...
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...Airport Baggage Handling System – An illustration of ineffectual decision making Synopsis Dysfunctional decision-making is the poison that kills technology projects and the Denver Airport Baggage System project in the 1990’s is a classic example. Although several case studies have been written about the Denver project, the following paper re-examines the case by looking at the key decisions that set the project on the path to disaster and the forces behind those decisions. Background What was to be the world’s largest automated airport baggage handling system became a classic story in how technology projects can go wrong. Faced with the need for greater airport capacity, the city of Denver elected to construct a new state of the art airport that would cement Denver’s position as an air transportation hub. Covering a land area of 140 Km2, the airport was to be the largest in the United States and have the capacity to handle more than 50m passengers annually. The airport's baggage handling system was a critical component in the plan. By automating baggage handling, aircraft turnaround time was to be reduced to as little as 30 minutes. Faster turnaround meant more efficient operations and was a cornerstone of the airports competitive advantage. Despite the good intentions the plan rapidly dissolved as underestimation of the project’s complexity resulted in snowballing problems and public humiliation for everyone involved. Thanks mainly to problems with the baggage system; the...
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...6. A hermeneutic analysis of the Denver International Airport Baggage Handling System Stasys Lukaitis, School of Information Systems, Deakin University Jacob Cybulski, School of Information Systems, Deakin University Abstract This paper attempts to demonstrate the principles of hermeneutics in an effort to understand factors affecting Information Systems (IS) projects. As hermeneutics provides a systematic method of interpreting text from multiple information sources, thus, Information Systems being prima facie defined and documented as text documents, are eminently suited for this mode of investigation. In this paper, we illustrate hermeneutics by analysing a sample case study document describing the well-known Denver International Airport (DIA) Automated Baggage Handling System project, which was extensively reported in the IS and management press and studied by Montealegre and his colleagues. As a result of the hermeneutic approach to the analysis of this document, a new ‘flexibility’ factor has been discovered to play an important, yet unreported, role in the DIA system demise. In the DIA case, the observed flexibility factor influenced the quality of the interaction between the actors, the prevailing environment and the information systems. Introduction Although there are several reports of information systems projects that have applied hermeneutics (Boland, 1991; Klein and Myers, 1999; Myers, 1994a), there are very few publications that explain the actual hermeneutic...
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...Green infrastructure is an approach that communities can choose to maintain healthy waters, provide multiple environmental benefits and support sustainable communities. Unlike single-purpose gray stormwater infrastructure, which uses pipes to dispose of rainwater, green infrastructure uses vegetation and soil to manage rainwater where it falls. By weaving natural processes into the built environment, green infrastructure provides not only stormwater management, but also flood mitigation, air quality management, and much more. Programmes in green infrastructure Provides information on how you can get involved including ways to protect human health and the environment by raising awareness about potential threats to your drinking water, local rivers, lakes, streams, wetlands, the fish and shellfish you eat, and aquatic ecosystems. Adopt Your Watershed – This program challenges you to serve your community by taking part in activities to protect and restore your local watershed. After the Storm – Weather emergencies such as flooding can introduce pollutants to your water supply. Learn how to protect your source of water and find out what to do in the event that your drinking water is compromised. Bring Back the Water Fountain -Partnering with government across the nation through the to reinvigorate our nation's supply of public drinking fountains. Emergency Preparedness – identify some of the issues you may face preparing for, during and after an event that can directly threaten...
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...Introduction Queen Mathilah intention (Vision) of raising the Putnam international airport’s quality of services and customer service can be envisaged as the first step in the right direction. From the historical data and surveys gathered it is evident that the airport is missing the targets set by industrial benchmarking of Key Performance Indicators (KPI) and passenger survey results further fortify the above issue. The good thing is that Putnam airport authorities have access to objective numerical data on performance, benchmarked against industry averages, so in other words it means what can be measured can be improved as we can gather the insight on where we stand and where we want to reach. In the capacity of director of operations, operational efficiency improvement and raising the customer satisfaction index (CSI) would have been my primary and most important KPI. For some reason the direction from Director General comes as an expected call, the challenges around the Putnam airport seems to be systemic in nature. Following the deming cycle of Plan Do Check Act, the following steps would be taken to improve the overall efficiency of the airport. In the planning phase, the attention will be focused on forming teams with clear accountability, regular updates plan and agreed plan of action. The tasks will be distributed as per the skill, capability and interest of the management staff, this also keeps them motivated towards achieving the desired goals. Some of...
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...is to analyze those observations and come up with the general and application controls that need to be tested as well as the CAATs that can be used to audit MA’s financial statements. MA’s year-end is December. Exhibit 1 1. To protect the safety of the airport and the airlines, Mississauga Airport uses security-screening processes, during which, the airport collects a passenger’s personal information during the following occasions: * When the prohibited items are found to be a threat to aviation security; * When the amount of the money carried by a passenger exceeds $10,000; * When passengers are not cooperative or use violence. 2. Earlier this year, a traveller was suspected to take a prohibited tool in his baggage. According to MA’s policy, his personal information is to be held in the database for 30 days. On another occasion, two passengers argued and fought on the airplane, which resulted in the airplane having to be returned to the airport for further investigation. These passengers’ information was to be retained for a minimum of two years. There is no regular check...
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...Basic four strategies of service. Service firms vary widely in their abilities to serve different types of customers well. Hence rather than trying to compete in an entire market,each company needs to focus its efforts on those customers it an serve best. The extent of a company’s focus can be described along two dimensions: market four and service focus Market focus is the extent to which a from serves few or many markets, while service focus describes the extent to which a firm offers few or many services Fully focussed - A fully focussed organisation provides limited range of services (perhaps just a single core product) to a narrow and specific market segment. Developing recognized expertise in a well-defined niche may provide protection against would- be competitors and allows a firm to charge premium prices Disadvantage - The biggest risk of the fully focussed strategy is that the market may be too small to get the volume of business needed for financial success other risks of the fully focused strategy include the danger that demand for the service ay decrease because of alternative products, new technologies offered by other providers or that purchasers in the chosen segment may be affected by an economic downturn example - a) hospitals that operate only cataract or limb replacement (jaipur legs……. b) a popular newspaper (deccan ) which sells only news paper Market focussed - (Narrow market but wide range of services) A market focussed company...
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