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B State

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Submitted By peggy2735
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1. Use a table to identify the software products sited above that fall within the following categories of software:

a. System software • An operating system built up to control and operate the hardware system
• Low -level software – manage computer resources at low level
• Running application software
• CRM
• Ie. Linkers, loaders, compilers,

b. General purpose software • Allowing users to accomplish simple computer related tasks
• Word processing software
• Internet explore

c. Application specific software • For an end user
• Document and management system
• Ie. Database system, communications, games, operating system
2. Use a second table to identify and explain the various elements in the total cost of software ownership and then list the steps taken by the CIO to limit the firm’s software TCO expenditures.
Elements in the total cost of software ownership:

Software and Hardware upgrades Specific time for IT people renew their hardware and software. For example, the company was using windows 6, they might seek for a better system, thus, they purchase windows 7.

Training Hiring MIS or IT personnel
Training employees with their technology

Sale Price Original price, licensing

Steps: CIO to limit the firm’s software TCO expenditures:
(Development) Estimating -> Collecting -> Analyzing -> innovating (Procurement )> Training -> Established
Estimate scope and establish -> estimate technical baseline -> Collect data -> Software size ->
Risk analysis -> Generate or Project Plan -> Document Establish -> learn and lessons -> Track project
3. List the reasons why BayState Realty chose to go with off-the-shelf software instead of developing their own software packages in house.
• Because BayState is mainly focus on their real estate agencies, they should

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