...1. What type of control – feedforward, concurrent, or feedback – do you think would be most important in this situation? Explain your choice. Relativamente aos tipos de controlo, a situação descrita no caso seria melhor solucionada se, tivessem sido implementado um modelo de controlo “feedback”, ou seja, solucionar os problemas após terem acontecido. Tendo em conta a situação em questão, como referido no texto, foi necessário seis meses para verificar se todos os sistemas estariam operacionais, ou seja, não havia tempo suficiente para realizar outro até à data de abertura. Porém, os problemas ocorridos, a curto prazo, apenas poderiam ter uma solução temporária. Com o “feedback”, seria possível realizar uma análise mais meticulosa relativamente aos percalços verificados, com fim a arranjar soluções permanentes de forma a aproximar a “performance” do nível desejado. 2. How might immediate corrective action have been used in this situation? How about basic corrective action? Relativamente à acção correctiva imediata é a acção de corrigir os problemas de uma só vez, como tal deveria ter sido usada nesta situação para evitar que a confiança dos consumidores do novo terminal e da “British Airways” não diminui-se, porque iriam perder os actuais clientes e possíveis clientes, pois o seu reconhecimento iria diminuir. Por outro lado, a acção correctiva básica corresponde à acção de prevenir que o mesmo problema se repita, ou seja a acção também deveria ser usada pois embora...
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...After studying this chapter, you should be able to 1. Explain why proper “problem definition” is essential to useful business research 2. Know how to recognize problems 3. Translate managerial decision statements into relevant research objectives 4. Translate research objectives into research questions and/or research hypotheses 5. Outline the components of a research proposal 6. Construct tables as part of a research proposal CHAPTER 6 PROBLEM DEFINITION: THE FOUNDATION OF BUSINESS RESEARCH Chapter Vignette: Deland Trucking Has a “Recruitment” Problem David Deland, who has owned his trucking business for 20 years, struggles with the spreadsheet in front of him. His recruitment specialist sits glumly across from his desk, pondering what kind of response to give to the inevitable question, “Why are our recruitment costs so high?” Next to the specialist sits James Garrett, a business research consultant who has been hired by the Deland Trucking Company to get a handle on the recruitment expenses the company has seen skyrocket over the last six months. “I just don’t get it,” David sighs in frustration. “We have seen a 45 percent increase in our trucker recruitment advertising costs, and our trucker intake and orientation expenses are killing us! James, I just don’t understand what is happening here.” James and the specialist have had some initial discussions, but there is no easy way to reduce those costs without reducing the number of truckers that Deland hires. “Perhaps we can...
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...THE WAR OF THE WORLDS FINAL WHITE Barré Lyndon December 18, 1951 FADE IN: 1. H. G. WELLS' BOOK We see the colorful cover, then the first page. A VOICE with a Wells-like accent quotes the opening words: VOICE No one would have believed, in the first decades of the twentieth century... DISSOLVE: 2. SPECIAL EFFECT - SKY FULL OF STARS The planet Mars shows just above the spires and roof- tops of a city on the horizon. VOICE (Continuing) ...that human affairs were being watched...
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...Global Human Resource Management Learning Objectives After studying this chapter, you should be able to: Describe the drivers behind globalization in the early 21st century. Discuss the role that culture plays in determining the effective use of human resource management practices in a global organization. Identify critical HRM issues faced by multinational and global organizations when they conduct business in the international marketplace. Internet/Web Resources General Sites www.expatexchange.com www.ilo.org www.odei.gov/cia/publications/factbook/ index.html www.mexicomaquila.com www.gmacglobalrelocation.com www.shrm.org globalgateway.monster.com Company Sites www.globaldynamics.com www.nortel.com www.bp.com www.dell.com www.ballygaming.com www.nestle.com www.unilever.com www.fiat.com www.volvo.com Career Challenge Chapter 4 Global Human Resource Management 97 Boswell Technologies is a computer software development firm located in Akron, Ohio. Michael Carl, vice president for human resources at Boswell Technologies, has just returned from San Benedetto, Italy. It seems that Boswell is soon going to become Boswell International. The company has just acquired a successful software firm located in San Benedetto. The purpose of the acquisition was to quickly allow Boswell to become a premier supplier of new and innovative computer software in Europe. On his first day back in Ohio, Michael has been called into the office of Boswell’s president, David Randolf, to give...
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...www.it-ebooks.info www.it-ebooks.info E L E V E N T H E D I T I O N MARKETING MISTAKES AND SUCCESSES 3 0 T H A N N I V E R S A RY Robert F. Hartley Cleveland State University JOHN WILEY & SONS, INC. www.it-ebooks.info VICE PRESIDENT & PUBLISHER EXECUTIVE EDITOR ASSISTANT EDITOR PRODUCTION MANAGER PRODUCTION ASSISTANT EXECUTIVE MARKETING MANAGER ASSISTANT MARKETING MANAGER MARKETING ASSISTANT DESIGN DIRECTOR SENIOR DESIGNER SENIOR MEDIA EDITOR George Hoffman Lise Johnson Carissa Doshi Dorothy Sinclair Matt Winslow Amy Scholz Carly DeCandia Alana Filipovich Jeof Vita Arthur Medina Allison Morris This book was set in 10/12 New Caledonia by Aptara®, Inc. and printed and bound by Courier/Westford. The cover was printed by Courier/Westford. This book is printed on acid-free paper. Copyright © 2009, 2006, 2004, 2001, 1998, 1995, 1992, 1989, 1986, 1981, 1976 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com. Requests to the Publisher for permission should...
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...ROBERT F. HARTLEY • Cindy Claycomb 12th Edition T W E L F T H E D I T I O N MARKETING MISTAKES AND SUCCESSES Robert F. Hartley Late of Cleveland State University Cindy Claycomb Wichita State University VICE PRESIDENT & EXECUTIVE PUBLISHER SENIOR EDITOR PROJECT EDITOR EDITORIAL ASSISTANT ASSOCIATE DIRECTOR OF MARKETING MARKETING MANAGER MARKETING ASSISTANT DESIGN DIRECTOR PRODUCT DESIGNER SENIOR PRODUCTION MANAGER ASSOCIATE PRODUCTION MANAGER PRODUCTION EDITOR COVER DESIGNER George Hoffman Franny Kelly Brian Baker Jacqueline Hughes Amy Scholz Kelly Simmons Marissa Carroll Harry Nolan Allison Morris Janis Soo Joel Balbin Eugenia Lee Kenji Ngieng This book was set in 10/12 New Caledonia by Aptara®, Inc. and printed and bound by Courier/Westford. The cover was printed by Courier/Westford. This book is printed on acid-free paper. Founded in 1807, John Wiley & Sons, Inc. has been a valued source of knowledge and understanding for more than 200 years, helping people around the world meet their needs and fulfill their aspirations. Our company is built on a foundation of principles that include responsibility to the communities we serve and where we live and work. In 2008, we launched a Corporate Citizenship Initiative, a global effort to address the environmental, social, economic, and ethical challenges we face in our business. Among the issues we are addressing are carbon impact, paper specifications and procurement, ethical...
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...something we just do. Dr. Robbins makes it crystal clear that decision making ability is a skill that can be improved with knowledge from self evaluation and consideration of the right criteria. This book will help not only people who struggle with decisions, but also those who consider themselves effective decision makers.” —Jim Despain, Managing Partner, DESPAINCONVERSE, and co-author of …and Dignity for All “Robbins shows that making good decisions requires more than just knowing the facts. You must know yourself, too! It is the human aspects of the decision-making process that fail. But these problems can be overcome. Start making good decisions now by choosing to read this book.” —John Nofsinger, author of Infectious Greed and Investment Blunders (of the Rich and Famous) “A must read. Robbins translates a vast array of arcane research into a clearly written practical guide that will surely help people make better personal decisions.” —Steven P. Schnaars, author of Marketing Strategy, Second Edition “This is a very personal book that has shown me how to make better choices in my life. The chapter on “Over Confidence” explains why I made some not so good choices and has changed the way I will make decisions from here on out.” —Michael Basch, co-founder, FedEx, and author of Customerculture: How FedEx and Other Great Companies Put the Customer First Every Day “I loved this book. It is fun, easy to read and has...
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...B2B Brand Management Philip Kotler ´ Waldemar Pfoertsch B2B Brand Management With the Cooperation of Ines Michi With 76 Figures and 7 Tables 12 Philip Kotler S. C. Johnson & Son Distinguished Professor of International Marketing Kellogg School of Business Northwestern University 2001 Sheridan Rd. Evanston, IL 60208, USA p-kotler@kellogg.northwestern.edu Waldemar Pfoertsch Professor International Business Pforzheim University Tiefenbronnerstrasse 65 75175 Pforzheim, Germany waldemar.pfoertsch@pforzheim-university.de ISBN-10 3-540-25360-2 Springer Berlin Heidelberg New York ISBN-13 978-3-540-25360-0 Springer Berlin Heidelberg New York Cataloging-in-Publication Data Library of Congress Control Number: 2006930595 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer is a part of Springer Science+Business Media springeronline.com ° Springer Berlin ´ Heidelberg 2006 Printed in Germany The use of general descriptive names, registered...
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...THE AUTOBIOGRAPHY OF BENJAMIN FRANKLIN WITH INTRODUCTION AND NOTES EDITED BY CHARLES W ELIOT LLD P F COLLIER & SON COMPANY, NEW YORK (1909) INTRODUCTORY NOTE BENJAMIN FRANKLIN was born in Milk Street, Boston, on January 6, 1706. His father, Josiah Franklin, was a tallow chandler who married twice, and of his seventeen children Benjamin was the youngest son. His schooling ended at ten, and at twelve he was bound apprentice to his brother James, a printer, who published the "New England Courant." To this journal he became a contributor, and later was for a time its nominal editor. But the brothers quarreled, and Benjamin ran away, going first to New York, and thence to Philadelphia, where he arrived in October, 1723. He soon obtained work as a printer, but after a few months he was induced by Governor Keith to go to London, where, finding Keith's promises empty, he again worked as a compositor till he was brought back to Philadelphia by a merchant named Denman, who gave him a position in his business. On Denman's death he returned to his former trade, and shortly set up a printing house of his own from which he published "The Pennsylvania Gazette," to which he contributed many essays, and which he made a medium for agitating a variety of local reforms. In 1732 he began to issue his famous "Poor Richard's Almanac" for the enrichment of which he borrowed or composed those pithy utterances of worldly wisdom which are the 1 basis of a large part of his popular reputation...
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...THE AUTOBIOGRAPHY OF BENJAMIN FRANKLIN WITH INTRODUCTION AND NOTES EDITED BY CHARLES W ELIOT LLD P F COLLIER & SON COMPANY, NEW YORK (1909) INTRODUCTORY NOTE BENJAMIN FRANKLIN was born in Milk Street, Boston, on January 6, 1706. His father, Josiah Franklin, was a tallow chandler who married twice, and of his seventeen children Benjamin was the youngest son. His schooling ended at ten, and at twelve he was bound apprentice to his brother James, a printer, who published the "New England Courant." To this journal he became a contributor, and later was for a time its nominal editor. But the brothers quarreled, and Benjamin ran away, going first to New York, and thence to Philadelphia, where he arrived in October, 1723. He soon obtained work as a printer, but after a few months he was induced by Governor Keith to go to London, where, finding Keith's promises empty, he again worked as a compositor till he was brought back to Philadelphia by a merchant named Denman, who gave him a position in his business. On Denman's death he returned to his former trade, and shortly set up a printing house of his own from which he published "The Pennsylvania Gazette," to which he contributed many essays, and which he made a medium for agitating a variety of local reforms. In 1732 he began to issue his famous "Poor Richard's Almanac" for the enrichment of which he borrowed or composed those pithy utterances of worldly wisdom which are the 1 basis of a large part of his popular reputation...
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...6 Build Your Vocabulary ■ ■ ■ ■ The SAT High-Frequency Word List The SAT Hot Prospects Word List The 3,500 Basic Word List Basic Word Parts be facing on the test. First, look over the words on our SAT High-Frequency Word List, which you’ll find on the following pages. Each of these words has appeared (as answer choices or as question words) from eight to forty times on SATs published in the past two decades. Next, look over the words on our Hot Prospects List, which appears immediately after the High-Frequency List. Though these words don’t appear as often as the high-frequency words do, when they do appear, the odds are that they’re key words in questions. As such, they deserve your special attention. Now you’re ready to master the words on the High-Frequency and Hot Prospects Word Lists. First, check off those words you think you know. Then, look up all the words and their definitions in our 3,500 Basic Word List. Pay particular attention to the words you thought you knew. See whether any of them are defined in an unexpected way. If they are, make a special note of them. As you know from the preceding chapters, SAT often stumps students with questions based on unfamiliar meanings of familiar-looking words. Use the flash cards in the back of this book and create others for the words you want to master. Work up memory tricks to help yourself remember them. Try using them on your parents and friends. Not only will going over these high-frequency words reassure you that you...
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...1 THE AUTOBIOGRAPHY OF BENJAMIN FRANKLIN WITH INTRODUCTION AND NOTES EDITED BY CHARLES W ELIOT LLD P F COLLIER & SON COMPANY, NEW YORK (1909) INTRODUCTORY NOTE BENJAMIN FRANKLIN was born in Milk Street, Boston, on January 6, 1706. His father, Josiah Franklin, was a tallow chandler who married twice, and of his seventeen children Benjamin was the youngest son. His schooling ended at ten, and at twelve he was bound apprentice to his brother James, a printer, who published the "New England Courant." To this journal he became a contributor, and later was for a time its nominal editor. But the brothers quarreled, and Benjamin ran away, going first to New York, and thence to Philadelphia, where he arrived in October, 1723. He soon obtained work as a printer, but after a few months he was induced by Governor Keith to go to London, where, finding Keith's promises empty, he again worked as a compositor till he was brought back to Philadelphia by a merchant named Denman, who gave him a position in his business. On Denman's death he returned to his former trade, and shortly set up a printing house of his own from which he published "The Pennsylvania Gazette," to which he contributed many essays, and which he made a medium for agitating a variety of local reforms. In 1732 he began to issue his famous "Poor Richard's Almanac" for the enrichment of which he borrowed or composed those pithy utterances of worldly wisdom which are the 2 basis of a large part of...
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...Translated by Eden and Cedar Paul Collected & Compiled by Shashank A Sinha/GTS/CSC [Exclusive for News & Views Readers] A Young Girl's Diary 2 CONTENTS FIRST YEAR Age 11 to 12 SECOND YEAR Age 12 to 13 THIRD YEAR Age 13 to 14 LAST HALF-YEAR Age 14 to 14 1/2 CONCLUSION Collected & Compiled by Shashank A Sinha/GTS/CSC Exclusive for our News & Views Readers A Young Girl's Diary 3 PREFACE THE best preface to this journal written by a young girl belonging to the upper middle class is a letter by Sigmund Freud dated April 27, 1915, a letter wherein the distinguished Viennese psychologist testifies to the permanent value of the document: "This diary is a gem. Never before, I believe, has anything been written enabling us to see so clearly into the soul of a young girl, belonging to our social and cultural stratum, during the years of puberal development. We are shown how the sentiments pass from the simple egoism of childhood to attain maturity; how the relationships to parents and other members of the family first shape themselves, and how they gradually become more serious and more intimate; how friendships are formed and broken. We are shown the dawn of love, feeling out towards its first objects. Above all, we are shown how the mystery of the sexual life first presses itself vaguely on the attention, and then takes entire possession of the growing intelligence, so that the child suffers under the load of secret knowledge but gradually becomes enabled...
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...1 THE AUTOBIOGRAPHY OF BENJAMIN FRANKLIN WITH INTRODUCTION AND NOTES EDITED BY CHARLES W ELIOT LLD P F COLLIER & SON COMPANY, NEW YORK (1909) INTRODUCTORY NOTE BENJAMIN FRANKLIN was born in Milk Street, Boston, on January 6, 1706. His father, Josiah Franklin, was a tallow chandler who married twice, and of his seventeen children Benjamin was the youngest son. His schooling ended at ten, and at twelve he was bound apprentice to his brother James, a printer, who published the "New England Courant." To this journal he became a contributor, and later was for a time its nominal editor. But the brothers quarreled, and Benjamin ran away, going first to New York, and thence to Philadelphia, where he arrived in October, 1723. He soon obtained work as a printer, but after a few months he was induced by Governor Keith to go to London, where, finding Keith's promises empty, he again worked as a compositor till he was brought back to Philadelphia by a merchant named Denman, who gave him a position in his business. On Denman's death he returned to his former trade, and shortly set up a printing house of his own from which he published "The Pennsylvania Gazette," to which he contributed many essays, and which he made a medium for agitating a variety of local reforms. In 1732 he began to issue his famous "Poor Richard's Almanac" for the enrichment of which he borrowed or composed those pithy utterances of worldly wisdom which are the 2 basis of a large part of his...
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...Glass Door Comments BlackBerry Reviews Updated Dec 11, 2013 All Employees Current Employees Only 3.4 796 reviews 57% of employees recommend this company to a friend 796 Employee Reviews Bottom of Form Review Highlights Pros: * "Great environment combined with a perfect work-life balance" in 49 reviews * "Great work environment/culture which makes it a fun place to work" in 45 reviews * "Good benefits; Good company to work for till profits started to slide off" in 36 reviews * "Lots of great people at the company, learned a lot and inspired my career in technology" in 33 reviews * "Good pay, great management, I felt like the work I was doing was important for the company" in 30 reviews Cons: * "No work life balance, limited career advancement, lack of good benefits of tech companies" in 20 reviews * "Senior management (C-Level) does no communicate down to employees well" in 27 reviews * "Poor management decision making processes - not innovative" in 18 reviews * "Upper management doesn't listen to people lower down that actually know what they're talking about" in 15 reviews * "Many bad/useless middle management built up over the years but the layoff did some clean up" in 13 reviews Reviews Dec 8, 2013 “Loved the company and the people.” Software Development Manager (Former Employee) Rolling Meadows, IL I worked at BlackBerry full-time for more than 5 years Pros – BlackBerry was a great...
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