... Shyam Soundappan, Vinoth R Great Lakes Institute of Management PGXPM – 11 : TERM- 3 : GROUP - 6 August 2015 Case Study on Citibank Performance Evaluation Case Study Arun Kumar N, Nagi Reddy, Gandhi Gurunathan, Shyam Soundappan, Vinoth R Great Lakes Institute of Management Context: Citibank introduced the Balanced Scored Card performance evaluation process for the first time to conduct an effective performance evaluation of their employees from qualitative and quantitative measures. The balanced scored card evaluation enables to set clear targets or goals and provide an insight on the evaluation process more effectively, thereby performance evaluation aligned with company’s strategic goals and measurable objectives. As part of the Balanced Scored Card evaluation process, the management measures one’s accomplishments against the following operational, functional and non-functional aspects, 1. Financial Accomplishments 2. Strategy Implementation for maximizing revenue 3. Customer Satisfaction Index 4. Control Measures based on Audits process 5. People management and Standards Based on the above mentioned aspects, each employee is planned to be evaluated as part of the performance evaluation process and fitting into any one of the below indicators, ...
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...actually buy the securities from the original issuer before selling them to investors. When assisting in mergers and acquisitions, banks charge substantial fees for their efforts without taking much risk. Banks that manage assets for customers charge a fee for the service. b). Banks are losing market share due to increased competition. Many entities now make loans and accept deposits which represent the core bank products. Many of these competitors target large firms with the largest loans and deposits. Many banks have similarly decided not to take as much credit risk. As such, they originate loans then securitize them. Securitization effectively moves the loans off bank balance sheets. Market share data that reflect assets will understate the role of banks. Banks would have to hold more assets on balance sheet and have access to greater sources of funding for the market share data to increase. One should examine revenue for an alternative view. Clearly, mutual funds and pension plans are increasing their holdings of financial assets because that is the very nature of their businesses. They collect funds - many customers view pension contributions as a critical savings vehicle and mutual funds offer attractive alternatives to bank deposits – such that the data reflect their growth over time....
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...Merit Matrix: We designed a Merit Matrix that identifies the initial merit increases for each employee by range quartile and performance rating. We have modeled each amount based on pay equity and fairness. The matrix shows the range of each position categorized based on a scale of 1-5, 1 being the best performance and 5 being the lowest performance rating. We decided that persons who scored between a 4-5 will not receive an increase due to their poor performance. Persons receiving a 3 (average) will receive a 2.0 percent increase, 2 a 3.0 percent increase and 1 a 4.0 percent increase equaling to a total cost merit increase plan of 3.0 %. Our rational was to have our total merit increase equal to 3.0%, which allowed us to stay below the budget of $67,000. Balance Score Card: Objectives: Incentive plan will be based off of Fast Cat’s mission, which is to ******. Incentive plans will be centralized around 4 key categories: Innovation Team Work Customer Satisfaction Customer Growth Since Marketing and Administrative positions lagged the market by 5%, we decided to give their bonuses that were an increase of 10% after salary adjustment since these positions tend to make less than the technical positions. The Engineering and Technology positions will receive a 5% increase with their bonuses after the salary adjustment, but will not receive 10 % due to their pay scale being much higher. There will be no bonuses given to those who are over the max in pay....
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...Shanda Moore Business Leadership BUS 5453. 49 Leadership Development Project: DISC Dr. LaSharnda Beckwith April 27, 2013 Section One Self-Awareness Directing | Influencing | Steadiness | Conscientious | | | | | | | | | (1) Behavioral Style: Based on the results of the DISC Assessment, my results were inconclusive and an accurate result couldn’t be determined. This proves that as a leader, I try to please everyone and look for common grounds between differentiating groups that satisfy their expectations. This can be a disadvantage because acting as a “perfectionist” on most occasions can cause stress and lead to further problems in the future both mentally and physically. My behavioral tendencies tend to target towards a Stabilizer (Steadiness) observing the situation that is presented, assessing the strengths and weaknesses, and then seeking a common ground that maximizes the strengths and minimizes the weaknesses. (2) Assessment of Strengths According to the VIA Survey-120 originally developed by renowned psychologist, Christopher Peterson, Ph.D. my top five strengths included the following: * Curiosity * Zest * Creativity * Kindness * Zest I find that my best strength is curiosity. Curiosity allows the mind to expand and proved insight to the “What-Ifs” that may arise in any given situation. When responding to the survey questionnaire I was surprised that Curiosity was the first characteristic that described my strength...
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...managing the politics of strategy implementation. • Leading the implementation, importance of leader, style, transformational leadership, role of leader in ( thinking, analysis, direction, development and implementing) • Overcome resistance. • Future challenges, pace of change, globalisation and technology. -Review • Ongoing the dynamic process to implement strategy, constant planning and monitoring and adjustment. • Flexible and adaptive, comfortable with ambiguity and complexity, remember strategy planning is a routine, not a one off. • Wildly used method for the implementation, 7 S and eight S model. They set out the key variables that must all be managed and aligned. • Balance scored card as a key performance management tool. • Reward and information system etc. • Techniques for developing a strategy supportive culture, and advantages of strong culture. • Global focus, for cross culture issue, must understand a culture before entering. Globalization brings the ease of moving professionals. • Most organisation use a hybrid form. • Political nature of organisations. • Role of leadership, initial thinking to implementation, they are required to initiate and drive the process, as well as set the parameters. Tools and examples. • New market of customers or geographic location. 1. Basis for entering a market and...
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...results of Olson’s PREPARE/ENRICH report (2009), it becomes evident that many areas of strength and weakness exist in the couple’s relationship. The answers provided under idealistic distortion indicate that both Steve and Cindy realize that there are problems in the marriage needing to be addressed but Steve is minimizing the severity of the problem. Cindy’s results state that she is generally realistic and admits there are existing problems but later on, under other categories, begins minimizing also. There are several instances where this type of conflict occurs between the answers. According to Hawkins (1991. p.28), intimacy exists in three ways, emotional, spiritual, and physical. The couple’s map shows that Steve and Cindy are out of balance and disconnected from each...
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...Gandhi Institution: Fitchburg State University Course: Select Topics in Advance Managerial Accounting – MGMT 9034 Professor: Dr. Beverley Hollingsworth Date: January 25, 2015 Introduction Philips is a Netherlands based technology company headquartered in Amsterdam with three main divisions namely, Philips Consumer Lifestyle, Philips Healthcare and Philips Lighting. It is the largest manufacturer of lighting in the world. After a dismal performance during the 1990s, Philips decided to restructure the company. High manufacturing costs, growing competition etc made Philips realize the need to transform. It then came up with Business Excellence through Speed and Teamwork (BEST) program aimed at excellence in every aspect of business. Balance Scorecard was one of the tools selected under BEST. The Balanced Scorecard is an organizational performance measurement tool. This system helps in the measurement of both financial and non-financial factors that contribute towards organization’s future growth and profitability. Based on the organization’s vision, mission and strategy it views the organization in four different perspectives namely, 1) Financial Perspective 2) Customer perspective 3) Process perspective 4) Learning and growth perspective In terms of the above perspectives, the various subsidiaries of Philips will group their strategies, set targets and develop various measures to measure the performance. Following six indicators were key for all business...
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...that this can cause us to feel overwhelming at first. In order become a homeowner a person must understand what their credit is to obtain this goal. According to, ("How do i," 2010 ) “The first step to buying a home is understanding your options. You can start this process with a preapproval decision. During the preapproval decision process, your Home Mortgage Consultant will run your credit report and analyze your income and assets to give you a clear picture of your home loan options. Lenders look at your credit history to determine how reliable you’ve been in managing your debts. From your credit history, they make assumptions about how you will manage your mortgage payments. The information in your credit history is evaluated and scored. The...
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...of strategic measurement system that include both financial and non-financial measures (Kaplan, 2010, p.2). To answer the call, those professors have introduce in 1992 the balanced scorecard which is a multi-dimensional measurement system considering more than one source of information and including both financial and non-financial information. The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and non-profit organisations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals (Balanced Scorecard Institute, 2013). The balance scorecard is a tool that aims to translate the mission, objectives and strategies of an organisation into performance measure. It allows firms to implement strategy and to monitor and manage performance within the organisation focused basically around four different perspectives. From results obtained, managers are able to undertake corrective action on area they should operate further. History: The balanced scorecard has been first introduced in a Harvard Business Review article in 1992 by the professors Robert Kaplan & David Norton and then developed by themselves at Harvard Business...
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...Assignment: 1 Submitted to: Syed Mahmudur Rahman, BRAC Business School Submitted by: Md Toslim Hossain ID: 11304109 Course: E-Commerce Programming (MSC452) Date of Submission: 14/10/2014 Ans to the question 1 CMS became a buzz word in the web development industry because of its benefits. According to webopedia CMS is software or a group or suite of applications and tools that enable an organization to seamlessly create, edit, review and publish electronic text. From a non technical user’s point of view, A content management system, or CMS, is a web application designed to make it easy for non-technical users to add, edit and manage a website. A CMS keeps track of every piece of content like text, photos, music, video, documents on websites like a librarian who also keeps track of every book. As CMS manages all your content, users requires almost no technical skill or knowledge to manage. It is a major advantage of using a CMS. CMS consists of two elements, Content Management Application (CMA) and Content Delivery Application (CDA). CMSs have been available since the late 1990s. Word Press, Joomla, Blogger, magento are commonly used CMS in business world. Ans to the question 2 E-Commerce refers to the process of buying or selling products or service over an electronic network. Internet usage in Bangladesh is growing at a rapid pace. Recent report says that there are three cores people in Bangladesh have already access to internet communication...
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...This is a Marketing Revolution Capital One is winning big in the cutthroat world of credit cards by changing the rules. Its mission: Deliver the right product, at the right price, to the right customer, at the right time. Its method: Never stop testing, learning, or innovating. By Charles Fishman The telephones at Capital One Financial Corp. ring more than one million times a week. People call to ask about their MasterCard balance, or whether a recent payment was received, or why their interest rate has jumped. And more than 1 million times a week, here's what happens — before a caller hears the first ring: The instant the last digit is punched, high-speed computers swing into action. Loaded with background information on one in seven U.S. households and with exhaustive data about how the company's millions of customers behave, the computers identify who is calling and predict the reason for the call. After reviewing 50 options for whom to notify, the computers pick the best option for each situation. The computers also pull and pass along about two dozen pieces of information about the person who is calling. They even predict what the caller might want to buy — even though he or she isn't calling to buy anything — and then they prepare the customer-service rep to sell that item, once the original reason for the call has been addressed. All of these steps — the incoming call, the data review, the analysis, the routing, and the recommending — happen in just 100 milliseconds...
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...CHAPTER 1 A. Introduction Based on the Colegio de Sta. Rosa Makati Student Handbook Special Edition S.Y. 2012-2013, co-curricular activities serve as enrichment to the academic curriculum. Extra-curricular activities are activities that are not academic related but still under the supervision of the school. According to Ms. Rita Ruivivar, the activity coordinator of CSR Makati, co-curricular activities are related to academics thus, it could be outside school but still academic related. Extra-curricular activities on the other hand, are activities that are not academic related, for example basketball and volleyball teams, cheer force and other more. Based on thefreedictionary.com, co-curricular activities are complementing but are not part of the regular curriculum while extra-curricular activities are educational activities that are not falling within the scope of the regular curriculum. There was a research article in Korea made by Wi-Young So (2012). His article was about the association between physical activity and academic performance of Korean adolescent students. Surveys were given to the students to observe if physical activities are correlated with the student’s academic performance. He found out that vigorous physical activity is positively correlated with the academic performance in the case of boys. However, strengthening exercises were not positively correlated with the academic performance of both boys and girls. He also discovered that adequate physical...
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...Philippines – Six out of 10 Filipinos with either a bank account or credit card consider themselves better off than their parents and are secure in their current jobs, reflecting a generally upbeat view of their financial future, according to the latest annual financial intelligence quotient study by American banking giant Citigroup. The results of the latest Cite Financial Quotient (Fin-Q) Survey released by Citibank Philippines on Friday showed, however, that Filipino consumers’ overall financial quotient or well-being still needs to improve from 48.9 versus to the maximum score of 100. The latest score, which was based on a 2010 survey, showed a slight dip from the score of 49 in 2009 but was much better than 46.6 in 2008 and 47.8 in 2007, when the survey was launched. The Citi Fin-Q for the Asia-Pacific region based on the latest survey was 54.6, up from 52.3 and 50 in the two preceding years, respectively. Citi carried out this latest survey through global research firm Big Picture Research (formerly CXC Research). The latest leg surveyed 5,500 people across 11 countries, including the Philippines. In each of the participating countries, including Australia, China, Hong Kong, India, Indonesia, South Korea, Malaysia, Singapore, Taiwan and Thailand, 500 interviews were conducted. All respondents were over 18 years of age with either a bank account or a major credit card. Respondents were scored on 11 different questions closely related to financial well-being for a maximum...
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...Internal and External Audit Student’s Name Professor’s Name Institution Date Introduction Aztech Group Ltd is a Singapore-based investment holding company. The company is intending to enter into new market in Australia. Before the company can enter new market, a number of factors needs to be considered. In part 1 of this work, we proposed that the best entry mode to adopt would involve the strategic alliance. The reason why strategic alliance was chosen is that Aztech Group Ltd is most likely to face different challenges, which are broadly classified as cultural, legal, political, economic and market (Aztech Group Ltd 2012). Part 2, on the other hand, focused on the cultural and distribution factors. In this part, we would focus on whether the company has adequate internal and external mechanism that will enable it enter into new market successfully. Internal and external audit The company’s profile reveals that Aztech has well defined mission and vision. Its mission is based on principle of 5Es, which stands for Excelling, Extending, Enhancing, Engaging and Empowering. The organization strives to excel as far as innovation and product quality is concerned. The company also has a mission of extending its reach and presence in global market. In addition, the company strives to enhance the profitability and shareholders value and also to engage its customers. Another mission of Aztech group as far as 5 Es is concerned is to empower employees with resources and skills...
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...USING RELEVANT EXAMPLES, SHOW THE APPLICATION OF THE MARKETING MIX AND EXTENDED MARKETING MIX FOR SERVICES IN A BUSINESS ORGANIZATION OF YOUR CHOICE The marketing mix refers to variables that a marketing manager can control to influence a brand’s sales or market share (Ellis, 2006). The marketer E. Jerome McCarthy proposed the four Ps classification in 1960, which has since been used by marketers throughout the world (Wikipedia, 2014). These variables are summarized as: product, price, promotion, and place (distribution). The 4P’s are also known as product marketing mix because their application is traditionally for marketing of products. Robert F. Lauterborn proposed a four Cs classification in 1990 which is a more consumer-oriented version of the four Ps (Wikipedia, 2014). They are: consumer, cost, communication and convenience. In this discussion we concentrate on McCarthy’s 4P’s. The extended marketing mix is, as the name suggests, an extension of the marketing mix which was traditionally for products (Bhasin, 2014). As services came more into the picture it was seen that the 4p’s could not justify the marketing mix. Bhasin further reports that the extended marketing mix was brought forward by adding the following 3 elements: Process, Physical evidence and People to make the 7P’s. These 3 more elements were necessary to explain the marketing of services. Therefore this extended marketing mix is also known as the service marketing mix. The marketing mix and extended marketing...
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